Cleaning Product Store Reviews 179

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and quality, with many finding them to be exactly as described and suitable for their needs. The delivery service is frequently mentioned as exceptionally fast, with many orders arriving the next day and well-packaged to protect the goods. Reviewers also appreciate the excellent service, competitive pricing, and the thoughtful inclusion of free gifts like microfibre cloths and sweets, which adds a nice touch to their orders. However, some customers experienced issues with delivery, noting that their orders went to incorrect addresses or faced very long waiting times. Additionally, a few people mentioned that while the service was good, the perfume of some products was not to their liking, describing it as similar to boiled sweets.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its effectiveness and quality, with... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and fast... See more

Service

Reviewers consistently express high satisfaction with the service provided, often describing it as "top... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the speed of... See more

Price

Clients share positive opinions on price, consistently finding products to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Cleaning Products for quite sometime to supply us with various items. I have always been impressed with the speed that they action orders and the packaging is excellent in protecting... See more

Rated 5 out of 5 stars

Really quick delivery especially as this was an urgent matter! Loved the added cloth as well as a lovely pack of small haribo which definitely made me smile. Might have to be our main chemical provide... See more

Company replied

Rated 5 out of 5 stars

Great company, quick delivery , product as described… Packaged really well . Very secure … Thank you for the amazing cloth! Nice touch ! Brilliant customer service , will definitely order again... See more

Rated 5 out of 5 stars

This company service was excellent from start to finish. My package was well packed and arrived on time. Which was great as my cleaners love these long lasting clothes. I definitely recommend this com... See more

Company replied


Company details

  1. #18 of 57 best companies in Cleaning products supplier
  2. #6 of 8 best companies in Chemical wholesaler
  3. #2 of 2 best companies in Industrial chemicals wholesaler
  4. #2 of 8 best companies in Janitorial equipment supplier
  5. #19 of 48 best companies in Wholesaler

Written by the company

Cleaning Products Ltd is a janitorial supplies company serving the United Kingdom with strong focus on customer service and satisfaction. Providing toilet tissue and hand towels to cleaning machinery and chemicals. Always emphasising value for money and never compromising on quality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Vikan prices and delivary

Non trade customer. A great price for vikan equipment. A Weeks standard delivery but it arrived early, only 3 days!

I was really impressed and will be ordering again from you.

20 February 2024
Cleaning Product Store logo

Reply from Cleaning Product Store

Thanks for your kind words. We look forward to seeing you again.

Rated 5 out of 5 stars

Had exactly what I wanted

Had exactly what I wanted! Sent and had it delivered exactly as planned.

15 February 2024
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Reply from Cleaning Product Store

Thanks for your kind words Paul. We're glad you are happy with your product.

Rated 5 out of 5 stars

Efficient company

Following up on my conversation with customer service, there had been a miscommunication. I have been buying for many years from this company and it is a serious and efficient company who care for their customers and their needs.

25 January 2024
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Reply from Cleaning Product Store

Hello,

*Thank you for changing your review to reflect our conversation. Information listed below explaining initial 1 star review for reference.

You ordered a product called Acid Wash 80 which as of 1st October 2023 is subject to 'The Control of Explosives Precursors and Poisons Regulations 2023'. This means that we require a questionnaire to be filled out stating the use of the product along with a requirement for photographic ID.

We sent this form to your email address the morning after your order was placed on the 26th January and we did not receive a reply. Had you returned the form, your order would have been shipped and delivered to you on the next working day (Monday 29th January). Alternatively, if you had replied to say you didn't want to fill out the form and requested a refund instead, the refund would have been issued immediately.

Customer satisfaction is our high priority therefore I'm sorry to read that you were unhappy with our service in this review without first contacting us.

I followed up this review with a phone call, so I thank you for speaking to me. As requested, a full refund has been issued to you.

Please be assured of our best intentions.

Peter Chapman
Director
Cleaning Products Ltd

Rated 5 out of 5 stars

Excellent service.

Easy to order. Quick delivery. Very nice people to deal with.

19 January 2024
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Reply from Cleaning Product Store

Thanks Kathryn! We love to see your feedback and we're glad that you're happy with our service.

Rated 5 out of 5 stars

Sebo came on time

Sebo came on time. And very pleased with it's function. We have tired alsorts of makes and types of vacuum cleaners over the past 25 years and never had much luck. So far this is the best yet. Long may it last :)

4 January 2024
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Reply from Cleaning Product Store

We're pleased you're happy with your new vacuum cleaner. We're here if you need anything else.

Rated 5 out of 5 stars

Great service.

Very easy to order. My items got delivered in good time and at very competitive prices. I will definitely be using regularly.

9 January 2024
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Reply from Cleaning Product Store

We're thankful for your business and kind words. See you soon.

Rated 5 out of 5 stars

Great company

Very good communication kept me informed on my orders many thanks.also great products Highley recommended

29 December 2023
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Reply from Cleaning Product Store

Thank you for your kind words. If you need anything else, you know where we are.

Rated 5 out of 5 stars

The staff were pleasant and polite.

The staff were pleasant and polite.
When my hoover was delayed arriving,I spoke to a very pleasant man - who said he'd look into it and get back to me, and 5 minutes later he phoned back to say it had been delayed at Customs.
As soon as it left customs, they emailed to tell me it had been dispatched and I was able to track it until it arrived at my house the next day.
I would highly recommend this company.

19 November 2023
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Reply from Cleaning Product Store

Thanks for your kind words Julie. It’s great to be of service.

Rated 5 out of 5 stars

The best window cleaner ever

The man who cleaned our windows recommended their window cleaner as much better than well known brands and he was not wrong. This company seems to sell a large range of effective cleaning products

2 September 2023
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Reply from Cleaning Product Store

Thanks George! See you again soon.

Rated 5 out of 5 stars

The product I purchased is best…

The product I purchased is best cleaning product,I would recommend that to my friend and family
Thank you

15 August 2023
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Reply from Cleaning Product Store

Thank you for your kind words Swaranjit. If there's anything else we can do for you, get in touch!

Rated 5 out of 5 stars

Excellent product

Excellent product, good communication, thanks🙏☺️

21 July 2023
Cleaning Product Store logo

Reply from Cleaning Product Store

Thanks for your kind words Monica, hope to see you again soon.

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