Firma sprzątająca CleanWhale Reviews 307

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

The condition of our flat wasn’t any good and the cleaning lady transformed it into livable space again! We’re very grateful for the amazing work.

Rated 1 out of 5 stars

Very disappointing experience. I paid for experienced cleaner which cost me extra +20%. The cleaner immediately started listing what she would not do and asked for extra payment for everything. D... See more

Company replied

Rated 5 out of 5 stars

The place was left absolutely sparkling. I was very happy and indeed surprised by how the lady that came in cleaned the Stove. When I walked inside the house it felt and smelt like a new home. It wasn... See more

Rated 2 out of 5 stars

304 pln paid just for nothing. Actually, my friend told me that they cant give necessary service. But I gave a chance and it didn't work out. The woman didn't bring the vacuum cleaner.Which I add it... See more

Company details

  1. Cleaning Service
  2. Dry cleaner
  3. Janitorial service
  4. Window cleaning service

Written by the company

Jesteśmy firmą sprzątającą CleanWhale. Działamy w Warszawie, Krakowie, а także w Niemczech, Ukrainie i Łotwie. Swoją działalność rozpoczęliśmy w 2016 roku. Sprzątamy mieszkania, domy i biura, czyścimy meble.


Contact info

3.6

Average

TrustScore 3.5 out of 5

307 reviews

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Replied to 10% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good!

Good service, amazing results and quality of cleaning, polite attitude.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Comfortable. Practical. Clean.

Very user-friendly and clear platform with checkout, and great staff - I've booked several times, all the cleaners were neat, showed up on time, used good cleaning products and didn't leave a bad impression.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Strongly recommend

Use the Whale’s service for the second time and going to do it in future. This time I asked for my sofa cleaning and now it looks like it is new. Strongly recommend this company.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Everything is perfect

Everything is perfect! Clean, neat, smells clean, everything is like new. We've never been able to do this ourselves. Thank you very much!

25 August 2024
Unprompted review
Rated 1 out of 5 stars

I received a poor cleaning service and…

I had a disappointing experience with a cleaning service and requested a 50% refund. Instead of issuing the refund, they offered 50% off my next cleaning, which I declined as I had no intention of using them again. Consequently, I disputed 50% of the original charge with Visa in May 2024, but the case is still unresolved

Despite this ongoing dispute, the company charged my card again on August 13th for an even higher amount. This forced me to open a fraud dispute and cancel my card.

If you've used this service before, I strongly recommend canceling your card to prevent potential unauthorized charges. Beware of this fraudulent company.

Update 20/08/2024:
Thank you for your response. However, I can confirm that this review is for the correct company, CleanWhale. The dispute regarding the poor-quality cleaning service from May 2024 was finally resolved in my favor, and I have since received a refund for that charge.

Additionally, the fraudulent charge made on August 13, 2024, by your company for a higher amount was also refunded after I was forced to file a second dispute and cancel my card.

Transaction number#1493222206
MerchantCLEANWHALE.PL

Transaction number#1713508947
MerchantCLEANWHALE.PL

13 August 2024
Unprompted review
Firma sprzątająca CleanWhale logo

Reply from Firma sprzątająca CleanWhale

Good afternoon. We have only one dispute with the bank in Katowice - and there the client indicated that the cleaning did not take place, the service was not provided. You write that the cleaning was of poor quality and you opened a dispute - probably you mention the wrong company in this review, we do not have such a dispute with the bank, we have not had such situations


PS That means you lied to your bank, that there were no service? We simply don't understand how it is possible and we use this information in the new dispute.

Rated 5 out of 5 stars

Extremely high quality and professional work done by a skilled technician

This was the first time that we got the services and we were extremely pleasant surprised.

Volodymyr was an experienced technician whose knowledge of his craft was evident. With a challenging task of fixing a broken leg of a couch which had the screw lodged inside the mechanism he effectively resolved the issue and further provided additional washers and solutions to avoid this challenge on other legs of the couch. He also easily resolved an issue of a lost key to a post box by not only quickly extracting the old lock and then providing a lock for replacement so that we did not have to further deal with the issue ourselves. The work was done quickly, effectively and everything was on time like clockwork.

Overall our experience was extremely pleasant and we would highly recommend CleanWhale and Volodymyr for any job.

18 May 2024
Unprompted review

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