Honestly, I really love these lenses — the color is beautiful and they look so natural on my eyes 😍 But I’m a bit confused… nowhere did it mention that each pack comes with 3 pairs?? 🤔 Now I... See more
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Review summary
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Product arrived sooner than estimated but they are not marked what eye was what. So that took finding prescription and marking my self. Haven't tried the contacts yet. But have had this brand in the... See more
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Clearly has always been my go to for contacts and glasses. The selection is unbelievably amazing. The prices are incredible and they shipped to you very quickly and very rarely if ever make any mistak... See more
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Company details
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
63K reviews
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Excellent service!
Efficient service, easy to navigate the website, competitive pricing and speedy delivery. Haribo gummies in the parcel - really sweet surprise that made the experience so much more enjoyable and personable!
4 May 2026
Unprompted review
Reply from Clearly
Hi Sandra! We're happy to hear you found our service efficient and the website easy to navigate. We're also glad you enjoyed the competitive pricing, speedy delivery, and the Haribo gummies! Thank you for your positive feedback. -RN
I ordered an order after I changed my…address and could not correct the problem, I was charged and order sent wrong
I ordered an order after I changed my address, checked my order right after I made it. It was being sent to an old address, even though I changed the address. I did virtual chat which said she would cancel my order, three hours later I received notice order shipped to the OLD address. I was told 47 days to refund. Even though I cancelled the order.
Was told to go and pick up order at my old address. REALLY? it was a gated community. Cant do that. Did a chat again to have refund and order reversed. Told too late sent already. Today I received a notice the order was delivered to the OLD address by canada post. I am so distressed over this whole order. I tried to correct the problem within the order and changed the address but changes were not saved. If I dont or cant receive the order why am I being charged with a return required. So unhappy
3 May 2026
Reply from Clearly
Hi Rose, we are sorry for how frustrating and stressful this experience has been, I completely understand why you’d feel this way. We also understand that retrieving the package from a gated community isn’t a realistic option, and you shouldn’t be put in that position. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Anon! We're happy to hear that your order was correct and shipped promptly! We appreciate you letting us know about your experience. -RN
Dried and warped contact lens
My order delivered today and I just opened one of my contacts and it appears to be dried out and warping fresh out of the packaging.
Update: I got one email back from customer service and they asked me for a photo of the LOT number for the contacts and a photo of my prescription. I emailed them with both and other information they requested and the email bounced back saying that the email box is no longer being monitored. It said to contact them via email (which I did) or to try the live agent on their website, which I also did, but after the automated bot asks for my name and email, it stops responding.
2 May 2026
Reply from Clearly
Hi Belinda, we are so sorry to hear that receiving a lens in that condition is definitely not expected. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Review
Overall, I think you guys are great. I really think the website needs tons of work tho. It’s very laggy choppy and does not respond properly. But overall from pricing to return policy, I think clearly is top-notch and if it stays like this, I will be a customer for life.thank you
5 April 2026
Reply from Clearly
Hi Duarte! We appreciate your feedback. We're glad our pricing and return policy meet your expectations. We're aware of the website issues and are working to improve the experience. Thanks for being a customer! -RN
Disappointed
Glasses are beautiful, but the reading line is too low. I have to lift them up in order to read not happy with it.
29 April 2026
Reply from Clearly
Hi Lori, We are sorry to hear that, the fit of the reading area is so important for comfort. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Quality issue
Quality issue; feels different from the ones I usually use. These ones are not comfortable, not as soft. Wonder if I can return them as they causing irritation to my eyes. I use different products of the same brand and they are good.
1 May 2026
Reply from Clearly
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to customerservice@clearly.ca.
They rather break cases than to use bigger boxes
I have had the misfortune of ordering through Clearly twice, and both experiences were subpar. In both instances, the glasses were shipped in a dusty box with zero padding or protective packaging. The first order resulted in both the frames and the case arriving damaged. While the glasses survived the second shipment, the case was again compromised due to the tight, unprotected packaging. It is disappointing that major brands like Oakley utilize Clearly for prescription fulfillment when their shipping standards are this low. I have photographic evidence of both shipments and would welcome a contact from customer service to review them.
4 May 2026
Unprompted review
Reply from Clearly
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to customerservice@clearly.ca.
Reply from Clearly
Hi Tim, we appreciate you taking the time to share your feedback, and we're glad that overall you had a fine experience with no issues. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I went here for my first pair of…
I went here for my first pair of glasses. The eye exam was perfect. The issue i have is when i chose a pair of frames, the sales girl suggested a similar pair to which i agreed. I received my glasses on a Saturday, but, Sunday while wearing my new glasses i realized the frames are too small for me. The arm of the glasses are flexed out for me to be able to wear them. When i compared the width ot the glasses with my 16 year old daughter's glasses they looked like the size of kids glasses. Not sure i can get these replaced with glasses that actually fit!
1 May 2026
Unprompted review
Reply from Clearly
Hi Grant, we appreciate your feedback and regret that your new glasses don't fit as expected. We want you to be completely satisfied, and we'll review your fitting experience to ensure better frame selections in the future. We've sent a contact information request through TrustPilot so we can review your case! - MD
Reply from Clearly
Hi Kira! We're happy you received quick delivery and competitive prices. We appreciate your positive feedback very much. -RN
Thanks to the lady on the phone !!!!
2 May 2026
Reply from Clearly
Hi Rita! We're so glad the phone support was helpful. We appreciate you taking the time to share your positive experience with us. -RN
Fast service
Fast service, everything as ordered, great prices, prescription as ordered. I've ordered several times from Clearly never had a problem with anything.
17 April 2026
Reply from Clearly
Hi Barry! We're happy to hear that you consistently receive fast service and that your orders, prescriptions, and prices are great. We appreciate your continued patronage and feedback! -RN
You are keeping us informed and you…
You are keeping us informed and you process the purchase without delay.
1 May 2026
Reply from Clearly
Hi France! We're happy to hear that you were informed and your purchase was processed quickly. Thank you for your positive feedback; we appreciate it a lot. -RN
best contact lense seller
Hello, my name is Rick Villeneuve, and this email is a bit unusual, I simply wanted to say thank you. For the past 6 years, I’ve been buying my contact lenses from you, and honestly, I’ve never had a single issue. Orders always arrive quickly, intact, and exactly as expected. Your customer service is excellent, and your prices are very affordable. In short, everything runs perfectly. That’s also why I constantly recommend you to people around me, my colleagues, family, and friends. Please don’t change anything about what you do. Keep going exactly as you are, it’s the reason I chose you. Looking forward to my next order!
Rick Villeneuve
P.S. Please keep including the little treats in the packages… I love that!
3 May 2026
Unprompted review
Reply from Clearly
Hi Rick! We appreciate your continued support over the past six years. We're happy to hear that you've consistently had a positive experience with our products, service, and fast delivery. It's also great to know you enjoy the little treats we include! We value your recommendations and will continue to provide the same quality service. -RN
My first Clearly purchase.
This is my first purchase from Clearly. All aspects of the purchase were as stated on the website. There were many styles to choose from, the glasses arrived on time, are reasonably priced and the product is beautiful.
2 May 2026
Reply from Clearly
Hi Ed! We're so glad to hear you had a great first purchase experience! It's wonderful that you found many styles, received your glasses on time, and are happy with the price and product. Thanks for your feedback! -RN
The feature of trying glasses on was excellent for helping me decide the frames.
I received my glasses within 2 weeks of shipping, this is excellent as I live in a remote area. I love the frames and my transitions are excellent!
2 May 2026
Reply from Clearly
Hi Laurie! We're happy to hear that you love the frames and transitions! We're also glad the glasses arrived quickly, despite your remote location. Thanks for your feedback. -RN
Reply from Clearly
Hi Beth! We're happy to hear that your order was delivered on time and exactly as expected. We appreciate your positive feedback and thank you! -RN
These glasses are WAY too big - Resolved
So initially my glasses were WAY too big. I was in contact with Clearly, I had exceptional service with
Mohamed D. The situation is happily resolved and I will be happy to reorder new sunglasses with Clearly again. Thank you!
29 April 2026
Reply from Clearly
Hi Christina, we're very sorry the glasses are too big and not staying on your face. It's disappointing when eyewear doesn't meet expectations. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Luda! We're happy you found our product and delivery great. Thank you for your positive feedback! -RN
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