Honestly, I really love these lenses — the color is beautiful and they look so natural on my eyes 😍 But I’m a bit confused… nowhere did it mention that each pack comes with 3 pairs?? 🤔 Now I... See more
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Review summary
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Product arrived sooner than estimated but they are not marked what eye was what. So that took finding prescription and marking my self. Haven't tried the contacts yet. But have had this brand in the... See more
Company replied
Clearly has always been my go to for contacts and glasses. The selection is unbelievably amazing. The prices are incredible and they shipped to you very quickly and very rarely if ever make any mistak... See more
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Company details
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
63K reviews
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My order was cancelled without clear explanation
My order was cancelled with a vague explanation of “production issue”. When I inquired about why through the online chat option, I was told it was because the product was out of stock. However, the product was still available for purchase on the website. The customer service agent told me it’s because the website was not updated. I was told if I attempted to purchase the item again, it would be cancelled and I’d be refunded again. This is the third time I’ve encountered discrepancies with the website. I’m very disappointed and wouldn’t recommend purchasing products from this company.
27 April 2026
Unprompted review
Reply from Clearly
Hi Madz, we’re very sorry for the frustration and disappointment this has caused. This is certainly not the experience we want for our customers. We’ve sent a contact information request through Trustpilot so we can review your case further and investigate what happened. Thank you for bringing this to our attention! - MD
Reply from Clearly
We are happy to hear that you are always happy with our service. Thank you for your positive feedback; we appreciate it. -AQ
The cancellation process is incredibly…
The cancellation process is incredibly smooth, especially if you accidentally forget to cancel subscriptions or place multiple orders. The live agent, Jay Ann, was incredibly helpful and resolved my issue quickly and professionally. I highly recommend Jay for recognition or promotion.
27 April 2026
Unprompted review
Reply from Clearly
We're happy the cancellation process was smooth, especially regarding subscription management and multiple orders. We appreciate that the agent was helpful and resolved the issue quickly. Thank you for recognizing their efforts! -AQ
Great Customer Service
Had a great conversation with Jay Ann today - I was having trouble accessing a return label, and they got me a new copy ASAP.
27 April 2026
Unprompted review
Reply from Clearly
We're happy to hear that you had a great experience! We appreciate you letting us know that we were able to quickly provide the return label you needed. -AQ
Great service
Response time to a phone call was very quick as well as a follow up with an issue that was resolved to my satisfaction. The Customer Service Representative (Bernie) was very helpful and understanding.
24 April 2026
Unprompted review
Reply from Clearly
Hi Jay! We're happy to hear that our response time was quick and that we resolved your issue to your satisfaction. We appreciate your positive feedback regarding our customer service. -RN
Reply from Clearly
Hi Jessica! We're happy to know that you really like the free shipping. Thank you for taking the time to leave us feedback. -RN
Super easy to browse products and shop…
Super easy to browse products and shop online. fast process and delivery! Will shop again.
26 April 2026
Unprompted review
Reply from Clearly
Hi Lai! We're so glad you found it super easy to browse products and shop online, and that you experienced a fast process and delivery! We appreciate your feedback. -RN
I got what I had hoped for and in a…
I got what I had hoped for and in a timely fashion.
16 April 2026
Reply from Clearly
Hi James! We're happy to hear that you received what you wanted promptly! Thank you for your positive feedback; we appreciate it. -RN
The shipping is so fast
The shipping is so fast! Amazing 🤩 love buying my contacts at clearly
25 April 2026
Reply from Clearly
Hi Patricia! We're so happy to hear that you love buying your contacts from us and that the shipping was so fast! We appreciate your amazing feedback! -RN
I found great customer service very…
I found great customer service very helpful an polite the only I have with the glasses is the blue tint I have a problem with this
23 April 2026
Reply from Clearly
We appreciate your feedback and are glad our customer service was helpful. We're sorry to hear you're having an issue with the blue tint on the glasses. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Very helpful customer service!
26 April 2026
Unprompted review
Reply from Clearly
Hi Sofia! We appreciate your kind words! We are happy to hear that our team was helpful to you. -RN
i got wrong prescription
i got wrong prescription. i had ordered single vision lenses and got bi focals instead. also i cant log into my accoubt. the emails they sending to reset my password are not reaching me. so im worried that my account is hacked.
21 April 2026
Reply from Clearly
We appreciate you bringing this to our attention. We're sorry the incorrect lenses were received. We're also concerned about the password reset issue. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Reply from Clearly
Hi Kari! We're so glad that you loved our fast service and pricing and that you consider our product excellent! We appreciate your feedback. -RN
Reply from Clearly
Hi Deb! We're so glad you love your glasses and had fast service. We appreciate your feedback and look forward to your future purchases. -RN
I always have the best experience with…
I always have the best experience with Clearly when purchasing my contacts. Fast and reliable!!
25 April 2026
Reply from Clearly
Hi Sally! We're happy to hear you consistently have a great experience purchasing your contacts from us. We appreciate your positive feedback regarding our fast and reliable service! -RN
Good products
Good products, fast service, unreliable website. In consistent login. Often difficulty reordering. As a software developer I'm always amazed at how bad our industry has become. Every year it just gets worse.
25 April 2026
Unprompted review
Reply from Clearly
We appreciate your feedback and are sorry you've had website issues. We'll investigate the login and reordering problems you described. Your insights are valuable as we work to improve our services. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Reply from Clearly
Hi Don! We're happy you find our products and prices good, and our delivery fast! We appreciate your positive feedback very much. -RN
Reply from Clearly
Hi Isabela! We're so glad the delivery was fast and your glasses are perfect! We appreciate your positive feedback very much. Thank you! -RN
Great service and came in great time
Great service and came in great time! Contact are amazing as always. Thank you!
25 April 2026
Reply from Clearly
Hi Olivia! We're happy to hear about your great service experience and that your contacts are amazing! Thank you for letting us know! -RN
Jay Ann was incredibly helpful and…
Jay Ann was incredibly helpful and patient! Especially as I made the error!
Thank you for your patience!
24 April 2026
Unprompted review
Reply from Clearly
Hi Tricia! We appreciate your positive feedback! We're happy to hear that you found our team member helpful and patient during your experience. Thank you! -RN
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