Clearmobile Reviews 242

The value is decent but the website/paying is a nightmare. 90% of the time the website doesn’t work and constantly freezes. I have to manually pay my bill every month and re-enter my card details every time and it never seems to save to my account, so then when I think it’s added, it isn’t and then I get messages and emails about missed payments. Then when I try go to the site and pay it takes me forever because the site always crashes or won’t work. Paying is the biggest hassle ever. And sometimes they give me 2 bills a month or act like I haven’t paid even when the payment has gone through on my end so I have to text them on Facebook to sort out issues regularly as they have no number to ring. Good pricing but not worth the annoyance.

No way to contact, no reply to messages. Wrong amount taken from my bank account. I'll have to move to another provider. Would strongly not recommend.

I was looking for a no frills alternative and since I live in a place where there is only Vodafone, I was happy when Clear was launched. Soon after I joined, the issues began. Wrong amounts every month and difficulty to chat to people was the start. At this point, they don't even credit your account with payments made in a timely manner (Confirmed by a staff member) but they also send you reminders. If you try to log in to chat or even pay, they don't send you the validation code and you cannot even log in. This is as bad as it gets.

Stay clear of these guys! Their coverage is terrible and their customer services is not great either, well terrible actually, little to no response and one person was pretty rude to me I found anyway

Worst customer service I have ever experienced. Absolutely ridiculous. Their website is infuriating and unworkable. Bots galore. No flexibility. If your query/issue doesn't fit their menu their system just keeps going around in circles. I have repeatedly tried to log in to pay my bill but it won't process the payment. They have now disconnected me due to "unpaid bills". They sent an email saying they will reconnect me when the account is brought up to date but I can't log in to my account now BECAUSE THEY HAVE SHUT IT DOWN. Absolute nightmare. I want to get my number activated again so I can go to a different provider but can't get an actual human being on the phone. Terrible company.

Swiched from Three, but having issues Regester the Phone says the temp password they sent me is invalid or my Email is Invalid? Asked for reset but never get the Emails Online Chat Never Works!

Dispeciable service, said plan for 14 euro charged me almost every month for 47 euro with zero service and even threatened me to send me to private debt collection if i didn't clear my bill of 47 euros for a month of which i was already off thier network. Will never recommend them. Bunch of losers

Horrendous. Invalid sim delivered. Contacted support via chat 6 times in total. Each time promised they would deliver a new sim ‘urgently’ the next day. Still no sim. Now 8 days without a functioning phone. Avoid avoid avoid.

I don't like the fact that you can't use their site properly, but I'm always able to get through when I use Facebook messagenger. I have no quams with the levels of treatment I have encountered as it's been nothing but perfect.

Deplorable customer service, web chat is unavailable most of the time and when you get in touch problems are never resolved.

Absolutely appalling accounting and communication. Everything is through their website but invoices don't load and even when we had closed the account, paid final bill etc., we were still getting further demands for outstanding money. Took more of my time to address this and took about 3 weeks to get a text to say bill is now '0'. No apology, nor direct communication. Don't use them.

I was worried about what kind of service I was going to get after reading the Trustpilot reviews; yes I know, I should have checked the reviews before signing up. However, for once things worked out. Unlike most other reviewers I've had nothing but fantastic service: I got my SIM when I was told I'd have it (nicely tracked and traced), my number was ported over at the time notified to me and I've got great signal strength (admittedly that's only been tested in central Dublin and Meath, so hardly representative). I am a very happy customer.

no personal hotspot and over charging for no reason.customer care is terrible no reply from them

Wish i read these reviews before I signed up with them. Useless, no customer service. Chat says contact on social media, social media says contact through chat. Useless, stay away. Worst ever.

Signed up for the service (2 x sims) mid January, then read the reviews. Disaster. Tried to cancel and got through to a helpful guy who told me my sim order had already gone through and I wouldn't be refunded. So I thought I may as well give them a chance as I already had the first month paid. So glad I did. Zero issues with service (I'm based in Donegal), numbers ported over when they were supposed to. I have to doubt the credibility of some of these bad reviews and I'm glad I went ahead with the contracts for my daughter and I.

Stay well clear of this network. There is ZERO customer service, they don't even respond to messages. Their live chat is always busy and they tell you to contact them through social media. When you do, they tell you to contact them on live chat...
Then when you realise you've made a mistake and you want to cancel, well, thats near impossible.

Don’t go near them. Registered for two sims separately. They took payment, issued contracts and neither sim arrived. Impossible to contact customer service.

Was to port over on Sunday 31st March. Didn't happen. On evening of April 04 number finally left Tesco mobile but still no coverage on Clear Mobile. Cant use online chat because they send a code to log in. But cant get a code as either not ported properly or no coverage. An absolute joke. Stay away. Now I have to try to work out how to leave them when I cant get into site to cancel.

HORRRILE SERVICE, NO CUSTOMER SERVICE NUMBER, NO DETAILS TO GET IN TOUCH.

TURNS OFF MY SERVICE WHEN MY BILLS ARE PAID.

GETTING RID OF THEM IMMEDIATELY. DO NOT GO WITH THIS CROWD

The most awful & UN CLEAR service. How do I getaway from them. I can't receive call or SMS messages from a variety of numbers. I can't get new SIM because I can't receive messages. I've spent hours explaining the problems to the online chat, technical team are supposed to call me. HELP. I'm cracking up