Clearmobile Reviews 242

Total nightmare – avoid like the plague!
I signed up, and asked to keep my original phone number. Now my phone seems to use both the original number and some other number. Messages don't get through, people are confused.
But there's more: they disabled by personal hotspot, which is a disaster for working on the move.
And more: despite many attempts to register, they never send the promised registration confirmation.
And more: two very long online interactions with very helpful and frustrated operatives haven't fixed any of the problems. none of them.
And more: now they are telling me that they cannot take payment from my bank card, whose details I gave them. I have to log in and… – oh wait, I can't log in because they never sent me the requested link to register my account.
Hopeless, utterly hopeless. Total flop. Don't put yourself through this.

Clear mobile have barred my number as they stopped taking their monthly fee of 12.99 two months ago. The problem is that they didnt notify me until last week when they issued me a final notice. I acted on the final notice and tried to pay the bill. However, every time i got into the secure bill pay site, it crashed on me. Then when i tried to communicate using the live chat line, they were inaccessible. the operators were engaged or worse still, i couldn't access the chat line at all. On Monday last, they put a bar on my number. I have been onto Comrag about their inadequate service.

Well, I've given them the benefit of the doubt, but the bottom line is signal quality is dreadful.
Yes, they're cheap.
Yes, the setup is painless.
Yes, there are not enough options to confuse a penguin.
But the quality is really, really bad - whether it's working outdoors in the Dublin-Wicklow mountains, a stroll in Bushy Park or avoiding nuts in the city centre, the Clearmobile signal is as muddy as an Alabama bath.
I'll be moving anywhere less cloudy soon.

Honestly the worst customer service I’ve ever come across
- if your card bounces one they just delete your card off the system and they don’t tell you and that’s why your wondering how you’re two months behind payment
- then you’ll go on to pay and there’s no option to pay even though you’re being bombarded with texts and emails that you must pay immediately & CS will tell you that you have to wait until next month
- I’ve never once only had to pay the monthly cost advertised, it’s normally about €30 with all the hidden costs they don’t cover. On my statements it has calls I made that I don’t have in my call log
Just over all bad customer service and so hard to reach them. I’ve signed up to switch elsewhere next month

Pity I did not read these reviews before I suscribed. I cannot turn off voicemail and nothing on web. No customer support. I now have a mobvile that noone can contact me??? I am going to break contract immediately. period!

I have had the exact same experience as below. Clear mobile cut me off the network today stating that they did not have my payment details, which they did have. I cannot chat to anyone online as it keeps saying its busy. I was then advised to contact them via Facebook which I did and they told me they can't do anything unless I confirm a verification code they sent me, which I can't receive because they have cut me off the network. No matter how many times I explain this to them they simply reply they can't do anything unless I receive the code. It is completly ridiculous. Do not sign up to this network.

I need to get into my account to resolve an issue but their confirmation email service isn't working, I've contacted all of their social media channels and tried to use the live chat feature on their website but it has been busy for about 3 weeks now it seems, (I keep thst tab open and check it often)
A terrible phone service with seemingly no one working on customer service,

The coverage is also the worst I've seen from ant of the 3 companies I've previously been with, including 48

I have had nothing but a great experience with joining Clear.
Just want to share that.

WORST mob provider ever!!!!

Placed my order online 19 of October.
3rd of November my Nr was transferred to them, but Sim Wasn't Delivered in 2 weeks, Post Office informed, They Didn't provide my Eircode, so Sim was Going up and down few times, So address wasn't fully stated, but when I paid 14.99 online in my order I provided them My Full details. First Sim was arrived, they can't Connect few days, Said it seems "Technical issue", send me another sim.. third day The same "Song". People, PLEASE , PLEASE Avoid this "CLEAR Mobile"@@@!!!!

Customer service - TERRIBLE!
HARDLY to reach them, the same Promises "Wait 24 hrs, Give us another day, We doing Our best", etc. manager call y back with Terrible English (Indian akcents, hardly to understand something).

Please Do not WAIST YOUR TIME WITH THEM!) SAVE YOUR NERVOUS SYSTEM.)

Someone Can Give me Advice HOW I Claim to this "Terrible service" ? I'm without Coverage nearly 3 weeks. No access to banks, txt confirmations, no coverage in Ireland. My Human rights Is affected.
HOW I CAN TRANSFER MY NR to another provider if I don't access to my number and Can't receive confirmation txts..?

I paid, ordered sim card, and specified to keep my existing number. It asked me specify the date and time to switch service which I did. Received my sim, waiting to switch service but the service never switched. I contacted customer support and he tried to tell me that I had specified a new number and had received a new number with the sim. I did not. Now I'm high and dry with no phone service till I get a new one at the last minute. It could be worse, I could have gone with this joke company and had endless issues. Thankfully they screwed me over early so I got out early. Avoid this joke company like the plaque!

If I could give a negative number for a review, I would! I bought the Clearphone 220 and I'm glad that was all! What a horrible investment and shady business practices behind this company. I purchased the phone from Canada, when it arrived, it already had a SIM card inside with a Utah number assigned to it. Disappointed, I tried to roll with it as the monthly fees weren't through the roof. This however did effect people calling me as it wasn't a local or Canadian number when they called/text. After some time, I noticed extra payments were coming out of my banking account as well. I put in a complaint at my bank, who stopped all withdrawals from my account from ClearUnited, returning some of the money that had been taken after a fraud investigation took place. THEN I was sent a link from T-MOBILE... T-Mobile? Hadn't dealt with them until that point... logged into this T Mobile account and it said I owed over USD $17k in roaming charges for the past two years! Can you freaking imagine seeing this?! I message ClearUnited about all of this, I have the screenshots, and the conversation was so shady.... I was basically told they have a "special deal" with T Mobile... whatever that's supposed to mean... and then my phone line was disconnected. I waited for this crap to show on my credit report so I could fight it, but nothing has happened and it's been just over a year. So on that whole experience alone I wouldn't touch this company with a 10 foot pole. I trusted the person who signed me up (Paul in Australia) ... but that turned to dust. How has the phone performed? It's total trash. Sure, it was okay initially ...nothing wonderful, but then all sorts of malfunctions started to take place. Try and find help with repairs with one of these, lol... what a nightmare. As it is, I need a new screen at this point to operate my phone..... not sure where I'm going to get one of those when the techs look at me like I bought some heinous unknown import and start laughing at me.

(Copied from my reddit post)

Nightmare trying to contact them, my debit card cannot be updated so they are telling me they will cut me off .Been days sending messages
Stay away from them

I’ve had an absolutely dreadful experience with Clear Mobile over a variety of issues and it’s next to impossible to get through to a customer service agent. Their customer service is as horrendous as their coverage. Cheap monthly plans but you very much get what you pay for…would avoid at all costs.

I can't figure out how to contact clear mobile to cancel my account. Please advise on how to do this clear mobile

Another bad review for Clear Mobile customer support. Website down again, Web chat poor and talking to an agent in India who I can't understand is a disaster. Was told to hang up and ring again so another agent could deal with my issue. Still couldn't get a coherent answer! Outsourcing customer services is loosing you customers Clear Mobile!

Terrible service and on top of it one gets charged for connection. I recommend to avoid this company

7 months later I STILL cannot pay my bill! I am trying to take out a loan for the last few months and cant because of my credit history not being able to pay this bill. EVERY SINGLE time I call I'm told to wait 48hrs and it will be able to be paid. And I am unable every time. They will not take any other form of payment from me

I switched to clear mobile last month as it was cheaper and the husband was with them. The switch, signal and overall experience has been on the ball so far. Was hesitant due to reviews before but it's been grand so far.

Reluctantly leaving a 1 star review. The reality is zero stars.
I joined clear mobile 2 weeks ago, my number was ported without the SIM card arriving. Then they send the incorrect SIM card and have not managed to send me another one since. They will not release my number despite hundreds of false promises (and blatant lies at this stage) from every single person I engage with. I have no phone for 2 weeks, beyond furious.

All I want is my number back so I can leave the network I have never joined in reality as it hasn’t been accessible.

My biggest regret is not looking at these reviews first - do not ever change to this network. Worst experience ever.

Awful. Timed the change over to last Saturday. Nothing activated and my old phone number is gone. So no phone. Live Chat doesn't work all day Saturday and now today.... RUBBISH