I put in a claim in October 2023. Several months later I checked with the solicitor they said they used who had no such record of my claim and the company said they would deal with it in house and in... See more
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Waste of time been passed pillar to post for god knows how long now, what has been 2 years is going to be another 9 to 24 months. Always having to find out what is happening, think I may even be on... See more
Company replied
I’ve had very professional and extremely helpful advice all along the way. Chris Duxbury has been nothing short of amazing and very friendly. It’s an extremely long process and haven’t heard much on... See more
Company replied
I started my claim through clear money claims a while back. To be honest I'd forgot about it. Until I had a call from Ashleigh . I've now received some compensation money back from my finance company... See more
Company replied
Company details
Written by the company
Let's get to the point of what we are doing, we are helping you claim back on mis-sold car finance agreements. This is all still quite recent, as car finance companies were still doing their ‘dodgy dealings’, for lack of a better word, until the FCA brought out the report in 2019 to bring what's been going on to the forefront of peoples minds. New and used cars, vans and all motor-vehicle types is where mis-selling was discovered under personal contract hire (PCP), hire purchase (HP). We look into if the commission off the deal was undisclosed, the varying interest rates that were on offer and in some cases the lack of affordability checks carried out to ensure the agreement was affordable for the client. Upon getting in touch with us we request some basic documents to check if you have a claim. If you do (most people do) we will feed back our findings to yourself and explain the next steps of how we go about getting you some money back! We do not charge anything upfront for our service and pride ourselves on being an approachable, friendly team with the core aim of providing you with the best possible outcome.
Contact info
Very polite and fast acting!
Lydia is very polite and has gone through everything i need to know in detail and has answered my questions. Im very happy with the service provided so far from lydia and the team here!
10 January 2023
Unprompted review
Reply from Clear Money Claims
Hi Nathan,
Thank you for taking the time to leave us a review and we are glad Lydia has made your experience so far a good one.
If you do need anything then please do not hesitate to contact us.
Regards,
Ryan - Operations Manager
Clayton is fantastic at correspondence…
Clayton is fantastic at correspondence so far. Doesn’t mess about. They always answer the phone and reply to emails. Also very easy to understand! So far so good.
6 January 2023
Unprompted review
Reply from Clear Money Claims
Hello Nicola,
Many thanks for a wonderful 5 star review, I will be happy to pass on your comments.
If you do need anything then please do not hesitate to contact us!
Have a great day.
Many thanks
Ryan
I would highly recommend clear money…
I would highly recommend clear money claims Lydia Davis as been a credit to this company from day one with dealing with my claim looking for to the out come of my claim thank you very much to lydia and the team thank you very much merry Christmas 🎅
19 December 2022
Unprompted review
Reply from Clear Money Claims
Hi Lee,
Thank you very much for your fantastic 5 star review for Clear Money Claims and Lydia. I will be sure to pass on your comments to Lydia.
We all hope you have a great Christmas from the team here at Clear Money
Kind Regards,
Ryan
Do not waste your time
Contacted them to put in a claim after a recommendation in July 2022.
All seemed well, handed all paperwork over & had a quote come back for how much I should expect after a month. I then received an email saying that I wouldn’t be getting the money anymore as the process had changed.
Then had to submit more paper work as giving my whole finance history seemly wasn’t enough already. Sent 4 emails to Aaron Norton and rang in twice for an update and got no response.
Go to my diesel claims instead - you actually get timescales given and are able to speak to people!
12 December 2022
Unprompted review
Reply from Clear Money Claims
Hello Stephanie,
Thank you for taking the time to leave us a review,
I have had a look into your case and I can in fact see that out of the 2 claims you submitted to us, Both claims have been accepted and progressing well.
I can also see that you have had correspondence from Aaron via email regarding this and you have been made aware that they are moving forward. Further to this we have had confirmation that you were sent documentation on 31/10 from Courmacs Legal regarding one of your vehicles.
As for communication with Aaron, Aaron advised that he was on annual leave and this is why his direct line would’ve been engaged.
I appreciate that you have submitted a claim with ‘My Diesel Claim’ but this is to do with a completely separate set of claims to which we currently do not deal with, This is also a class action claim which is completely different.
If you would like to discuss this further please do not hesitate to contact me on ryan@clearmoneyclaims.com
Regards,
Ryan - Operations Manager
Not had a problem
Not had a problem, Lydia Davis had been dealing with my claim and she’s been great. So far not one problem and I’ve been well informed on everything. Would recommend this company
8 December 2022
Unprompted review
Reply from Clear Money Claims
Hi Kiera,
Thank you for taking the time to leave a review for us at Clear Money Claims.
We're happy we could meet your expectations and that Lydia has been able to provide you with an overall great experience so far.
Many thanks
Ryan - Operations Manager
No answer
Made my claim on 8th of August, and I’ve been informed that usually takes around 2/3 weeks to receive the initial assessment. On the 11th of September as I had received any update I’ve sent an email to Ashleigh who only replied to me on the 22nd of September to inform me the solicitor has lost funding for pursuing my case “McDermott Smith has lost funding for pursuing claims and have informed us that yours is a claim they will no longer be pursuing. Not that it isn’t liable for claim but purely. You're 1 of 4000 clients this has sadly affected. To rub more salt in the wounds they weren't planning on making us aware or yourselves for that matter.
Firstly can I apologise on behalf of Clear Money Claims for the inconvenience as this is something which is out of our control.
Going forward however we will need to complete further checks to be able to establish the best course of action for your case. Doing this will give us the best chance of your claim being successful and also allowing you to get as much back as possible too. Just to reiterate we are confident that you do have a claim to pursue here, and fully intend on doing so.”
From that date until today the 22nd of November I’ve not received any update at all, tried to send another email but no answer at all
Void this company
8 August 2022
Unprompted review
Reply from Clear Money Claims
Hi Pedro,
Thank you for taking the time to leave us the review regarding your current claim, I have tried giving you a call a couple of times regarding your claim but unfortunately have not been able to get through.
I can see that you were caught up in the McDermott Smith Law cases and unfortunately couldn’t go any further, So all I can do is apologise about this; this is completely out of our control.
Looking into your claim I can see that you were contacted by one of our advisors and subsequently issued our full Terms of Business documents that you signed on 22/09/2022. This has given us the go-ahead to run your case internally through us here at Clear Money. This is now progressing and a complaint letter has been sent to the finance companies. We should be receiving a response soon.
We have a statutory obligation to update you every three months as a minimum. I have referred to our internal system and the notification is in fact active.
I am slightly confused as to what the issue is here. If you do have any questions then please do not hesitate to contact me via my email at ryan@clearmoneyclaims.com or call us on 01743627218.
Kind Regards,
Ryan - Operations Manager
Good experience so far
Good experience so far. Sam, who has been assisting me with my claim has been great at responding to emails quickly after I've asked for updates. Would definitely recommend using this company.
18 November 2022
Unprompted review
Reply from Clear Money Claims
Hello Alice,
Many thanks for a wonderful 5 star review, I will be happy to pass on your comments to Sam.
If you do need anything then please do not hesitate to contact us!
Have a great day.
Many thanks
Ryan
Great experience so far Clayton Matcham…
Great experience so far Clayton Matcham has made the process so easy.
Easy to contact as well.
Very professional
Highly recommend
Hopefully I can get a results
16 November 2022
Unprompted review
Reply from Clear Money Claims
Hi there,
Thank you for taking the time to leave us a review and we are glad Clayton has made your experience so far a good one.
If you do need anything then please do not hesitate to contact us.
Regards,
Ryan
I'd like to say a huge thank you to…
I'd like to say a huge thank you to Chris Duxbury who went above and beyond. He is an asset to the company, extremely professional, helpful, and friendly
10 June 2022
Unprompted review
Reply from Clear Money Claims
Hi Emma,
Thank you for taking the time to leave a review for us at Clear Money Claims.
We're happy we could meet your expectations!
I will certainly pass on your review to Chris.
If you do need anything then please do not hesitate to contact us.
Regards
Ryan
Excellent experience
Excellent experience, very informative and kept well up to date with the whole process.
Emails exchanged with process details and very informative.
16 November 2022
Unprompted review
Reply from Clear Money Claims
Hello Gem,
Many thanks for a wonderful 5 star review, I will be happy to pass on your comments.
If you do need anything then please do not hesitate to contact us!
Have a great day.
Many thanks
Ryan
My experience was great because of a…
My experience was great because of a man named Chris Duxbury, he was well spoken and I understood clearly, he kept me up to date constantly and was very polite, I would highly recommend using him
19 October 2022
Unprompted review
Reply from Clear Money Claims
Hello Tom,
Many thanks for a wonderful 5 star review, I will be happy to pass on your comments to Chris.
If you do need anything then please do not hesitate to contact us!
Have a great day.
Many thanks
Ryan
Poor Communication
Once you submit the paperwork, you get no updates or expectations set.
Paperwork signed and sent on 27th September.
9th November - text sent to whatsapp number. Hi Chris. I submitted the paperwork through the solicitors on the 27th September. What's the lead time to get an answer back?
No reply.
14th November - Hi Chris. Did you receive my message?
No reply.
They said once paperwork was submitted it shouldn't take long for a reply to be provided. Shouldn't have to chase for these types of updates.
UPDATE: Phone call on 23rd November - the solicitors have run out of budget. We have to pass your case onto another solicitor. This is the 3rd set of solicitors and a 3rd set of fresh paperwork to sign.
16 November 2022
Unprompted review
Reply from Clear Money Claims
Hi Lorenzo,
Thank you for your feedback, it is valuable and very important to us. We are sorry if you received a service you’re not satisfied with.
Unfortunately due to high demand we don’t always get it right and always look to try and improve our service. After looking into your case I can see that you have a couple of claims that are with a law firm currently and one that we are looking at running in-house for you. I can also see Chris has reached out to you regarding this, If you do not get a response from our account managers please call the direct line and we will try our best to resolve the issue over the phone.
Again we apologise and do hope you can deal with us again now or in the future and if so please do not hesitate to get in touch.
Regards,
Ryan
Quick to get your info...
Quick to get your info.... But no response from anyone - called up and promised a call back from Chris.
Update: Had a response, will keep you posted
17 October 2022
Unprompted review
Reply from Clear Money Claims
Hello Eithen
Thank you for taking your time to leave us a review and I’m sorry to read that you have not had a good experience with us as this is never our intentions.
If you would like to contact me so that I can look into this further for you then please do not hesitate to contact myself at ryan@clearmoneyclaims.com
Kind Regards
Ryan
No contact
Ashleigh made contact with me she was lovely explained everything. Have asked for an update heard nothing since. It's been a good 5 month who knows if i will ever get an update or even the money!
10 May 2022
Unprompted review
Reply from Clear Money Claims
Hello Lisa,
I have had a look into your case and can see it has been referred onto one of our partner law firms, So they are dealing with your case and would be the primary contact.
I will try to contact you directly or if you prefer please reach out to myself at ryan@clearmoneyclaims.com at your earliest convenience and we will do our best to resolve this with you.
Kind Regards
Ryan
The initial process has been so easy…
The initial process has been so easy and straight forward so far, Being dealt with by Kate who has made things go smooth. Have recommended to family and friends
22 August 2022
Unprompted review
Reply from Clear Money Claims
Hello Lee,
Many thanks for a wonderful 5 star review, I will be happy to pass on your comments.
If you do need anything then please do not hesitate to contact us!
Have a great day.
Many thanks
Ryan
Very helpful and do everything to the…
Very helpful and do everything to the highest standard.
17 August 2022
Unprompted review
Reply from Clear Money Claims
Hi Kris,
Thank you so much for your positive comments about us here at Clear Money Claims!
I will be passing on your comments to the team.
Hope you have a great day.
Regards
Ryan
Not worth the time and effort
very unhappy gave my case to them and nothing was done in 8 months now the solicitor they appointed dosent want to take the case any further , waist of my time totally.
11 August 2022
Unprompted review
Easy to communicate with and provide a…
Easy to communicate with and provide a good service.
9 August 2022
Unprompted review
Reply from Clear Money Claims
Thank you for taking the time to leave a review for us at Clear Money Claims.
We're happy we could meet your expectations!
Have a great day
Regards
Ryan
Very happy
Very helpful,and Ashleigh was able to answer any questions I had. Very pleasant experience so far.
4 August 2022
Unprompted review
Reply from Clear Money Claims
Hi Jonathan,
Thank you for taking the time to leave a review for us at Clear Money Claims.
We're happy we could meet your expectations!
I will certainly pass on your review to Ashleigh.
If you do need anything then please do not hesitate to contact us.
Regards
Ryan
Excellent service
18 July 2022
Unprompted review
Reply from Clear Money Claims
Thank you very much for the great review. We are pleased to hear you had such a positive experience with us.
As always, if you ever need to contact please call 01743 627218 and select option 2. A member of our support team will be happy to help with any questions you may have!
All the best,
Matilda
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