ClearScore Reviews 31,888

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, highlighting the platform's transparency, ease of navigation, and clear presentation of information. Many appreciate the efficiency and simplicity of the procedures, finding the app to be a valuable tool for monitoring their financial well-being and staying informed. The customer service and staff are consistently described as helpful, quick, and effective in resolving issues. However, some customers reported occasional difficulties, such as slow updates for address changes or issues with the app freezing when attempting certain functions. A few people also mentioned that their customer queries were not always fully answered, or that the process of correcting reports took a long time and required significant user effort.

What people talk about most

User experience

People report positive experiences with user experience. Many customers praise the ease of use, with the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness, quick... See more

Customer service

Clients share positive opinions on customer service, praising the helpfulness and efficiency of the support... See more

Application

Consumers find the app to be positive, highlighting its ease of use and helpfulness in managing finances.... See more

Based on these reviews

Rated 5 out of 5 stars

I like checking my credit score on ClearScore, seeing as there is extra information, news and updates that I can read when getting my report. The website is very user friendly and easy to navigate. Al... See more

Rated 5 out of 5 stars

My address was not listed as an option after a recent house-move. I cicked 'Help' and was connected to an automated assistant and talked through yes/no questions. Ultimately having to enter the new... See more

Rated 5 out of 5 stars

Great service and very responsive, I have an issue were my score was only 600 and my old address was displaying on my account, this information needed to be updated for my mortgage application. The te... See more

Rated 5 out of 5 stars

"Brilliant for keeping an eye on your credit score. It’s become part of my routine to check in and see how I’m doing. It’s all laid out clearly without any fuss, which is exactly what you want. Top-ti... See more


Company details

  1. #2 of 5 best companies in Credit bureau
  2. #67 of 108 best companies in Alternative Financial Services
  3. #55 of 63 best companies in Car finance and loan company
  4. #2 of 7 best companies in Credit reporting agency
  5. #102 of 201 best companies in Online marketplace
  6. #26 of 38 best companies in Price comparison site

About ClearScore

Written by the company

Welcome to ClearScore.

We want to make the confusing world of finance clearer for everyone, so we’re dedicated to helping you improve your financial wellbeing.

As the UK’s #1 credit score and report app, we want you to be ClearScore sure about your credit choices.* That's why we show you your credit report every week and give you easy-to-action tips to help improve your score.

Your credit score is simple: it’s out of 1000 so it’s easy to remember. And we help you understand exactly what makes it move.

Whether you’re looking for credit card, loan or car finance offers, we want you to be ClearScore sure about your finances. That’s why we show you personalised offers and tell you if you’re pre-approved, so you can apply with confidence. We always rank the offers based on what’s best for you. And our Triple Lock guarantee locks in the interest rates, credit limits and pre-approvals you see on your ‘Offers’ page. So when you apply, you can be certain that what you see is what you’ll get.* That’s as long as your application details match what you told us, and you pass the lender checks.

Join 16 million users worldwide and start taking control of your finances. ClearScore – better than ever and free, forever.*


*ClearScore is a credit broker not a lender
*Pre-approval doesn't always guarantee acceptance
*18+, registration required, T&Cs apply


Contact info

  • Vox Studios, VG 203, 1-45 Durham Street, SE11 5JH, London, United Kingdom

  • clearscore.com

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

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Rated 3 out of 5 stars

I found process setting up was…

I found process setting up was difficult and gave up in the end. It's a service I'm interested in and will try again when I have more time.

11 February 2026
ClearScore logo

Reply from ClearScore

Hi Adrian,

Thanks for your review. We appreciate you taking the time to leave us feedback about the issue you are facing.

We would love to sort this out for you. Could you please email us at help@clearscore.com?

Many thanks,

Ariel

Rated 5 out of 5 stars

Clear score is an amazing app

Clear score is an amazing app, I was a bit skeptical about it's analytical data and uses but it has proven more than excellent by granting me easy access to multiple financial providers through just one app.

15 December 2025
Rated 5 out of 5 stars

ClearScore is new to me

ClearScore is new to me. I am amazed at how transparent and easy to navigate through. Great site with far better information than another one I am with !

28 March 2026
Rated 1 out of 5 stars

Rubbish customer service

Rubbish customer service, it is impossible to get through to a person via their live chat and in their emails they always say they have 8 weeks to respond to my complaint, what they don’t even have a clue what is about. Shit company

8 April 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Thanks for taking the time to leave a review — we really appreciate it, as it helps us to keep improving.


We’ve reached out to help, but if there’s anything else you need, just reply to the email and we’ll pick it up from there

Rated 4 out of 5 stars

The service was ok

The service was ok however it did take a long time to get my report corrected and I had to do most of the work! It was an error made by Shop Direct and unfortunately they didn’t appreciate how serious their error was and the stress it caused!

8 April 2026
Unprompted review

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