Cleens  Reviews 

8,834
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,161 reviews, reviewers had a great experience with this company. Consumers consistently highlight the outstanding quality, premium materials, and comfortable fit of the footwear and apparel available in the store. Buyers also appreciate the extremely fast shipping and the dedicated support team that readily assists with sizing questions or order tracking. Some reviewers were not happy with occasional delivery delays that left packages arriving later than the expected dates. A few other people also felt frustrated when they received damaged products or flawed items that required multiple replacements. Additionally, a small group noted that communication from the support staff became noticeably slower during the return process.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the great quality, fantastic looks, and... See more

Quality

Customers had positive experiences with quality, frequently praising the outstanding materials, fantastic... See more

Delivery service

People report positive experiences with delivery service, noting that purchases arrive promptly and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful support... See more

Order

Customers consistently note ambiguous experiences with order, highlighting seamless and fast delivery on some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cleens are great quality trainers and at this price you need to order them! All I would say is Remember and size up 1 size for the perfect fit. The only complaint I had was how long it took for the... See more

Rated 4 out of 5 stars

I ordered two pairs of Motion Runners - when only one pair arrived, the customer service team were quick to respond and sort out delivery of the 2nd pair - which had been lost in transit. The trainer... See more

Rated 5 out of 5 stars

I’ve been looking a cleens trainers for a while now and just couldn’t pull the trigger with the £150 price tag.I seen they were having a sale and the shoes I liked were reduced to £70 so I decided to... See more

Rated 5 out of 5 stars

Tech trousers Navy size L Order received within 3 working days great! Trousers fitted perfect in waist (I’m at 35ins) and length nicely rested on base of ankle. Unfortunately these are very noi... See more

Company replied


Company details

  1. Shoe shop

Written by the company

At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.


Contact info

4.2

Great

TrustScore 4 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(8,834)

2,145 reviews in the last 12 months

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Rated 4 out of 5 stars

Great customer service

Received wrong size of trainer and unfortunately was out of stock, customer service were brilliant with dealing with the issue a swift refund was sorted olong with a great discount off my next purchase,

9 October 2026
Unprompted review
Rated 5 out of 5 stars

I have bought 6 pairs of Cleens…

I have bought 6 pairs of Cleens trainers for myself and my son, alongside 3 T-Shirts, and everytime the whole ordering and delivery service from Cleens is seamless and exceptional. The quality of the gear from Cleens is amazing as well…. Keep up the great work guys!!!

27 September 2026
Rated 1 out of 5 stars

The long return/exchange

Sent my return back last Saturday and still waiting for my exchange order to be dispatched. Keep getting told wait 7 days or more for the return to be processed… not a great start for a first time customer …. Still waiting.

27 September 2026
Rated 1 out of 5 stars

Absolute disgrace!!

Absolute disgrace!!

Ordered 2 pairs of trainers and was told delivery would be within 48 hours.

Tried to cancel the order after 7 days as needed them for a gift and was still waiting for information on delivery and was told the order cannot be cancelled as there are too many orders

10 days later only 1 pair has turned up and no information on the 2nd pair and apparently I'm not entitled to a refund as they were on sale so I have option to exchange. Why would I want more problems?

7 October 2026
Unprompted review
Rated 4 out of 5 stars

Nice Trainers 👍🏻

Lovely trainers, normally an Arne man but I saw the sale and got some. Very happy with them.

I didn’t notice the part that suggested you size down so thought I would have to return but they were fine. (Even tho I could only exchange and the rest were sold out)

Only downside was the delivery, said next day but took 4. It’s one of those companies that do send it next day but only once it’s been processed for 3

12 September 2026
Rated 1 out of 5 stars

The order itself took over a week on…

The order itself took over a week on next day delivery . When my order arrived I received one trainer only and the other pair extremely scuffed . I have been advised to send this back but trying to get the QR code is impossible as the link just crashes . There’s no contact number communication seems to be every 48hours So over all a terrible experience .

1 October 2026
Unprompted review
Rated 1 out of 5 stars

Poor returns experience

Initial purchase experience is excellent and the delivery was very prompt. However, the returns is nota pleasant experience. Exchanging on the portal is cumbersome and 9 days after the returns were confirmed as delivered I am still waiting for ackowledgement and the replacement shipped. That's poor

26 September 2026
Rated 5 out of 5 stars

Great trainers.

Ordering is very and delivery on time.
Great trainers, bought them for my son. He’s had Cleens trainers before and I knew he loved them.
Very happy with them.

26 September 2026

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