Clement Browne Reviews 802

Amazing and good quality shutter installed all in one day!
Thank you so much

This is a first class product and service but at a really reasonable price. I was recommended to use Clement Browne by a friend and I am so pleased I have used them. I ordered a shutter for my lounge in a colour. The initial visit was a no hassle, honest sales visit where I chose the type and colour of shutter. The lady that visited was knowledgeable and really pleasant. There was no pressure to order. I took my time to choose once I had my quote and ordered. Then lockdown hit. Throughout this time I had regular contact and updates. Despite the fitter coming from south of the UK they arrived when they were finally able to travel and John the fitter was fantastic. Polite, quick, obviously really knowing the product. He explained how to use the shutters, maintain them and avoid scratching. The product looks amazing. I will be ordering more for the remaining windows in the house in due course.

From start to finish the experience we had was brilliant! Communication was great via email or phone. Everyone turned up when they said they would and we are absolutely thrilled with our new shutters. We have 4 adults working from home at the moment and all the windows being fitted were in our offices. Louie our fitter was efficient, accommodating and worked around us all brilliantly. He did a fantastic job and left the house spotless. Would definitely recommend Clement Browne to anyone looking for shutters.

Absolutely terrible experience they have taken almost £4000 of our money & now have a 4th fitting date.
I’m fully expecting to be fobbed off with another excuse.
Avoid this company like the plaque!
Customer service manager actually laughed when my wife complained.
Chinese blinds as well not British!

I chose Clement Browne after some research , Graham came to measure and it was expertly done. He wasn’t available to fit them so John did the fitting , he was extremely efficient , polite and vacuumed after each window and removed all the wrapping. I have had shutters in three houses and think these are the best I have had and priced competitively, yes you have to wait, I used paper blinds as a temporary window dressings it was worth the wait, thoroughly recommend .

We are really pleased with our shutters and would highly recommend. We got measured up in December and received the quote immediately. I was able to split the quote and have 3 windows done straight away and will be ordering again for the rest. The wait was longer than expected but with Christmas and Covid I had expected that. Shutters were fitted in April and we couldn’t be happier with the quality or the service.

No issues with the measuring or fitting of the shutters, but it took almost 4 months from ordering to installation.

Clement Browne make a big deal out of ‘UK’ made, but their claim only applies to a limited part of their range of shutters. The rest are made in China and transported to the UK by train.

Update 1 May

The shutters installed are not matched with each other and the disparity can be seen from outside. This was reported to Clement Browne on 16 April. Two weeks later there’s no sign of resolution, just a response to my earlier review that focused on Chinese manufacture rather than the 4 months it took from placing the order.

Recommended by our neighbour - three houses on our road have installed or waiting for installation from them! It was been five good months of waiting time for us, but it's so worth the waiting as everyone around said and we do feel the same. Clement Browne provides the most professional and efficient customer service all the way from the initial quotation. I even made a mistake and cancelled the long-scheduled installation appointment accidentally, however they managed to resume the appointment as promised, on a Sunday afternoon which was very impressive! Our shutter measured and installed by Andrew who provided excellent service and good manner, very into details and patiently helping to clean away any packages and old blinds. We are 100% satisfied with the overall quality and price of the shutters, as well as five star customer service experience. Highly recommended to anyone who want a fresh look on their bay window with very good value for money - our toddler enjoys helping open and shut them too!

Just had another set of shutters fitted by this firm. Quality product, excellent service from start to finish and well priced. No hesitation in recommending.

Waited over 6 weeks for an appointment only to be told the shutters for a bay window are made in China. All the website shows "UK Made" all over the place with union jack graphics everywhere. I could have ordered UK made wooden shutters from elsewhere 6 weeks ago but waited for Clement Browne appointment first due to what turns out to be a very misleading website. Please make this clearer on your website in future.

Edit - since response:
Such a rude response just cements my impression of you.
You were not at my appointment so have no idea what "expertise" was provided. There was no explanation from the person that visited me, they were happy just to leave and not give any details of customer service or anyone I could speak to about it. In fact, he actually told me someone would contact me and no one did.

I have been told specifically that the shutters that I have ordered are made in the UK. If they are lying to me then I will take that up with them. Thank you for bringing this up.

I am sure you are proud of your product, my issue was not with China but with just another thing that needs to be shipped half way round the world like everything else we use, and I accept many things have to come from overseas with no option. I simply wanted to know my options in advance and make a choice.

Also I don't have a phone in my hand thank you. And I know I don't have much choice in where a lot of things come from, I know we have to have trade abroad and of course there will be items that I have no choice but get from overseas, that wasn't my issue. It more the case of I didn't feel your website or adverts offered enough transparency. Many of the posts I have seen also show a bay window in the picture with UK made mentioned somewhere underneath.

Shutters are not really a necessity so I was just trying to lower the carbon footprint of some of the things that I buy, thats all. There is no need to try and shame me or try to make me look stupid as if it was something Chinese made I was against. It wasn't that, as I say, it was just me trying to reduce travel distance of SOME the things in my home.

It certainly wasn't clear on your website or I would have contacted you prior to the appointment, that was my point. I contacted all the other companies I spoke to as they did not have union jacks plastered all over their website, so I apologise that with you I did not think it was necessary.

As I said your indignant and rude response has done you no favours in my eyes, however I have updated the star rating as i have since had worse service so you don’t deserve to have the same rating. I may have done more if you had genuinely apologised and took some responsibilty for the way your website reads.

Beautiful shutters and excellent service. Unfortunately I had to wait 17 weeks (I understand the usual wait time is 10 weeks) for my shutters due to Christmas, Covid and Brexit (the shutters are shipped from China) which was a real pain. Truth be told, if I'd known it was going to take that long, I probably would have gone with a different company which makes its shutters in the UK but now that the shutters have been installed, I'm really happy. I made the most of the Black Friday sale, so received 20% off which made the shutters excellent value for money. Andrew did the quote and installation and was fantastic. Shei in Customer Services was also really helpful, keeping me up to date on all of the delays. If I had received the shutters after the usual 10-week wait, the whole process would have been amazing. I had to knock off a star for the wait time.

Beautiful shutters and excellent customer service. The person who measured and installed the shutters, Andrew, was very friendly and professional. We would definitely choose Clement Browne again!

After a lot of homework and quotes, it was a pleasure to have Clement Browne install 3 x window shutters. Andrew was professional and did a fantastic installation. I would definitely recommend them to my friends.

I would highly recommend Clement Browne, the service has been very good and the shutters look beautiful. Fitting was done very professionally and cleanly.

I highly recommend Clement Browne. Both the customer service team and the fitting team are extremely professional and helpful. My shutters look fantastic. I went for the shade ‘London Smoke’ which I am very pleased with.

Our shutters look perfect and were fitted quickly and efficiently by Ryan. He was a true professional and even tidied up and removed all the packaging afterwards.

There was a delay due to covid but they were worth the wait!!

Clement Browne delivered a top level service, we are so happy with our new shutters. The whole process from the initial measurements to the fitting by Daniel! And he left the place perfectly tidy when he left. Thank you Clement Browne!

100% Rating!

I was really looking forward to my shutters being installed and I was certainly not disappointed. Andrew arrived very promptly and worked non stop for nearly 3 hours.
I am so delighted with the shutters, they are so well finished and Andrew did a great job of fitting them.
I appreciate a job well done and this certainly was, 100% satisfied.
I shall be looking to have a couple more windows done in the future.

I rarely write reviews but had to say how fantastic Clement Browne were to work with. I got many many quotes from different companies, Andrew was the ONLY person to really listen to my needs and gave a solution (thinner than normal frames). Cost was very competitive and if I decide to get more shutters I’ll definitely be returning.

We have a blind frame that has cracked due to incorrect installation and is still within the warranty period. Clement Browne and stating it is due to Water damage which is false as the area in question has never been subjected to any water. Their customer care is non existent and though the blinds look good when installed it has become evident that their warranty is useless and therefore I would recommend that anyone thinking of purchasing from then avoids doing so to save themselves from wasting a considerable amount of money in the longer term
I have photos available if anyone is interested in them