Cleveland Clinic Reviews 

245
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were let down by their experience overall. Patients frequently struggled with poor communication, unreturned phone calls, and disorganized administrative processes that left them waiting endlessly for appointments, medical answers, or proper referrals. Billing practices and unexpected charges were another major source of deep frustration, with consumers feeling overwhelmed by confusing invoices and rigid prepayment demands. Some reviewers were happy with dedicated medical staff who provided exceptional care and performed successful, complex procedures. Reviewers also appreciated compassionate individual nurses and doctors who made them feel welcome, offering comforting, professional treatment during critical moments.

What people talk about most

Service

People report ambiguous experiences with service, noting both severe frustrations and occasional positive... See more

Staff

Clients share ambiguous opinions on staff, noting that some workers were compassionate and helpful. However,... See more

Customer service

Reviewers highlight negative aspects of customer service, describing experiences as incredibly frustrating... See more

Location

Customers had ambiguous experiences with location, noting that initial visits to the Palm Beach County area... See more

Payment

Reviewers express deep frustration and negative feedback about payment and billing practices. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worse hospital in all areas. All agency staff on care side we had to share equipment as they did not have enough standing frames Once admitted all they care about is invoicing. Often had difficulty... See more

Rated 1 out of 5 stars

Have had appt. with nuerologist for awhile, they have asked for pre visit info which I submitted, Insurance info etc. Have been receiving EMails asking for prepayment, even though I have insuran... See more

Rated 1 out of 5 stars

Merry Christmas to Dr. Tong at Cleveland Clinic. I'm still paralyzed after your negligence during my surgery (even though you said it would "pass in a few days"!). I've lived in a wheelchair for 4... See more

Rated 1 out of 5 stars

Impossible to schedule an appointment. Inept bureaucracy receives referrals and then fails to open folder where request is located. Necessary to learn the CCs computer filing system and explain where... See more


Company details

  1. Private hospital
  2. Medical centre
  3. Clinic
  4. Medical office

Information provided by various external sources

The Cleveland Clinic is an American academic medical center based in Cleveland, Ohio.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

245 reviews

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1.6

All reviews

(245)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

I m tired of the answering service for…

I m tired of the answering service for cleveland clinic . I never get to talk to Drs, office when I need to, drs office doesn't call back sometimes .I try to order renewals on my chart, haven't got it ,almost 2 weeks. No phone calls I working to get it. Only have 2 pills left . Get rid of this service ,I am calling no one answering.

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Recently went to ER at Bethesda..

Recently went to ER at Bethesda... Pain in left arm and neck. Was released and told to follow up with Cardio Phys. Dr Bush Weston.. no response!! several attempts,finally a call back only because i contacted concierge svc. The nurse said that he would put a not for the Dr. in mychart and follow up to get me a CAT scan of the upper chest....nothing, no call back, cant get through only hours on hold listening to recorded messages on Cleveland clinic "World Class Care" Hogwash! I have to now find another Cardiologist before I die!!!

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Disappointment

I was Transferred via squad to Cleveland clinic main campus due to compressed spinal cord . I had foot drop,incontinence,my foot is numb and tingly I was in alot of pain especially with walking. I sat in the ER for almost 8 hrs. I saw a doctor from spine team an assembly was done. She said she would talk to her team. HOURS later the ER doctor came to tell me that I was not a candidate for surgery and to see their pain clinic. I was upset that the spine doctor did not come down to ER to tell me this. I asked to have someone come down to answer some questions I ended up getting Medrol pack and to take my gabapentin for the pain.This was a waste of time and money . Now I have to wait weeks to get relief for the pinched nerve.

26 September 2023
Unprompted review
Rated 1 out of 5 stars

This is a TERRIBLE Healthcare System!!!

This is a TERRIBLE Healthcare system!!! I have been trying for WEEKS to get a referral sent to my skin doctor for surgery... Finally on Sept. 20th they told me one would be received by the surgeon within 48 hours. It is 8 days later... and still nothing. Cleveland Clinic confirmed today that the referral wasn't sent until the 26th... However the surgeon's office still hasn't received it!!! Meanwhile... the cancer spot is growing rapidly... TERRIBLE COMPANY!!! I would NEVER recommend Cleveland Clinic!!!!

28 September 2023
Unprompted review
Rated 1 out of 5 stars

Awful!

Awful but I love my Doctors. My complaint is about the nurses at the ER and when I was there for 4 days main campus! Most were rude, and few didn't even wear gloves to flush out my IV at the ER and when I was admitted, some didn't wear gloves changing out my iv. Had to contact the ombudsman's office,
Second time I had the issues they never contacted me back.
When my elderly mom was in the ER at Fairview the nurse touched shoes then took my moms blood, I had to say something also no one called us she was admitted, they were supposed to give us update! when we call the ER I was told she was admitted so when we called to see what's going on one called back! 8 hours later found out Where she was and for what! Se had to keep callling attending nurse didn't call back!
Again no one responded about this! When I filed!

1 February 2023
Unprompted review
Rated 1 out of 5 stars

Update on my problems with this…

Update on my problems with this worthless hospital. Once again no return phone call. I did call my Dr office to try and work this out. I WAS INFORMED DR LEWIS IS LEAVING CLEVELAND CLINIC, CCF SENT NO LETTER TO LET PATIENTS NOW OR GOVE US A CHANCE TO FIND NEW DR. THE BOARD REALLY NEEDS TO LOOK INTO ALL THE NEGLECT THIS HOSPITAL CAUSES TO THEIR PATIENTS. RECONSIDER EVER GOING TO CCF, I WOULDNT TRUST THEM TO TREAT A COLD. IF YOUR HAVING SURGURY YOU BETTER MARK YOUR OWN BODY PART BEING OPERATED ON, WITH ALL MISTAKES BEING MADE ON CHARTS, GOD KNOWS YOU COULD WAKE UP A AMPUTEE.

21 September 2023
Unprompted review
Rated 1 out of 5 stars

Poor response in medication refills

It's very difficult to get a hold of someone. I did not get a call back. There was nothing called in to a local pharmacy for emergency. Nothing was faxed back to optima RX regarding my prescription refills. There's not an explanation or justification for their lack of concern!

14 September 2023
Unprompted review
Rated 1 out of 5 stars

Dr. Punia and his front office staff are TRASH!

Typicall Cleveland clinic is good to me. Specifically Dr. Punia and your staff, you should be ashamed of yourself! You’ve refused to respond to me and get me my medication for over a month now which has put me out of work an outrageous amount. I’m outrageously sick. You telling me that I’m making it up and lying about not getting my meds and”OBVIOUSLY you’ve done your job and the prior authorization went through so you’re not telling us something here.” As I just spent $300 out of pocket to get my medication that wasnot approved because you refuse to answer my messages and do your job. So yeah. You can go screw yourself! I will be hostile with you as you belittle me and tell me I’m lying. Go to hell!

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Cleveland Clinic Martin County has THE…

Cleveland Clinic Martin County has THE WORST customer service possible. One CANNOT reach a doctor AT ALL. That makes me feel like patients are not cared for AT. ALL.
There is no way to speak with doctors office and that is wrong.
SHAME ON CLEVELAND CLINIC
It is no wonder why good doctors are continually leaving Cleveland Clinic Stuart fl

5 September 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely do not get an EMG at…

Absolutely do not get an EMG at Cleveland Clinic. I had gotten multiple EMG’s done prior to coming to the Cleveland Clinic (from Indy area). They made me made a whole separate trip back to see them to get their own EMG. After driving over 6 hours on my 2nd trip to see them, they had a resident do my EMG. Of the 4 EMG’s I’ve received, none were more painful than the one at Cleveland. The residents didn’t know what they were doing and kept hitting blood vessels and nerves throughout the multiple hour long session. I was bawling my eyes out, telling them that I had done this before and they must be doing something wrong, and they asked if I wanted to stop in the middle of the EMG due to my extreme pain, which they made seem like was my fault and was out of the ordinary. I refused to end it early, saying that I came all the way here for this and that the cleveland neurologist said it was necessary for further patient care. I somehow survived the full EMG, but was very unhappy with how things went. Come to find out, on my EMG report, they wrote something like “unable to finish EMG due to patient’s amount of pain,” which was a complete lie. And even after all of that, their EMG said the same things as my other EMGs and the neurologist still didn’t have any answers for me. The neurologist was also a medical gaslighter, so beware of that. If you are an EDS patient, I wouldn’t go here. I told them I had EDS and they still brushed it off and didn’t consider how EDS could be causing all my symptoms. Complete and utter waste of time and money.

14 September 2022
Unprompted review
Rated 1 out of 5 stars

I went there as an emergency with pain…

I went there as an emergency with pain and sat for over an hour for someone to see me, and was told they had no intention of helping me and walked out of the room. These people are incompetent fools, whose intention is just to make money.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Colonoscopy procedure

Two thumbs up. Dr Al-Jiboury did an excellent job of listening and communicating. She was both courteous and competent. The entire staff (anesthesia and RNs).' functioned well. The patient care could not have been better. A colonoscopy is not fun (especially the prep) but necessary for your health.
Thanks to all. (For Cleveland Hospital at tradition, Pt St Lucie Florida) For James Kohl

8 August 2023
Unprompted review
Rated 1 out of 5 stars

Urologist here told me having low T is not like having diabetes

Urologist here told me having low T can be tolerated it’s not like having diabetes you don’t have to treat it because you won’t die. Well maybe I’d like to treat it and that’s why I’m here not for your stupid explanation
Cleveland clinic of west palm beach , downtown area is horrible they send you around in circles to their little click of Drs and you get no where and have to give them each money , big scam

26 June 2023
Unprompted review
Rated 2 out of 5 stars

admited from er friday night 5pm for…

admited from er friday night 5pm for MRI.
its now sunday morning 730 am, my wife is in crazy pain and NO MRI YET. NO REASON WHY NOT. 40 hr of no treatment because no MRI . self pay and theyer crazy if i paying for a room and no service

11 August 2023
Unprompted review
Rated 5 out of 5 stars

DK Gita Mehta is a wonderful Doctor

DK Gita Mehta is a wonderful Doctor I had surgery on 7/18 2023 She did wonderful job. I WOULD RECOMMEND HER. she is very personal and cares for her patients She has 5 stars. CLEVELAND Clinic should be great full that she works there. Judi Larabee

17 July 2023
Unprompted review
Rated 1 out of 5 stars

Waited for months for my appointment…

Waited for months for my appointment that was delayed for months, just took my blood test as directed, now I get a call 2 days before my appointment that I can see a nurse practitioner or reschedule in THREE MORE MONTHS for the doctor. My wife and I don't need this in our senior years. We'll find another way to have our insurance used. GET YOUR S#$% TOGETHER CC.

7 August 2023
Unprompted review
Rated 1 out of 5 stars

Worst Hospital I’ve ever been to …GO…

Worst Hospital I’ve ever been to …GO SOMEWHERE ELSE…… very incompetent takes forever to get something done they just take your money work as slow as possible takes five or more hours to get a release so you’re sitting there doing nothing for five hours at least they waited till the last minute to tell you what’s going on, so it’s near impossible to schedule a ride home they’re unable to do the paperwork at night for some unknown reason there’s a doctor here they have all the information but yet they can’t print out a release form

6 August 2023
Unprompted review

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