Bought a Spa Hot tub on the spur of the moment and CleverSpa was the brand. Such an easy item to look after, already added extras: thermal winter cover, thermal floor tiles, inflatable cover support,... See more
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Ordered a new inflatable to go in our hot tub at a great 50%discount. Arrived fairly quickly, but couldn’t believe my eyes when I opened the waterproof cover!! The box was crumpled, ripped and soak... See more
Company replied
Awful customer service. Purchased a thermal cover and then the next day receive an email offering 30% off thermal covers! Absolute insult!! I emailed to see if the discount could be credited (seeing... See more
I've now bought 2 CleverSpa Thermal Hot Tub Covers, the first 3 years ago. I have found both to be quality products. The claim of a 50% energy saving, when using the cover, I find to be true. The only... See more
Company details
About Clever Company
Written by the company
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Contact info
Axis House, WA7 1BD, Runcorn, United Kingdom
- 0151 318 6163
- support@clevercompany.com
- clevercompany.com
3.5
Average
4K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Good price and delivery
5 September 2022
Reply from Clever Company
Hi Graham,
Thank you for taking the time to leave us a 5* review. I'm pleased to see that you're happy with our prices and delivery. Happy Hot Tubbing!
Thanks, Jo
I just want to thanks very much thank everyone for your…
I just want to thank everyone for your professionalism and politeness and very quick response at cleverspa thank you very much, Derek
8 September 2022
Unprompted review
Reply from Clever Company
Hi Derek and Joanne,
Thanks for your 5* review. It's always great to receive positive feedback on the service received from our team. Happy Hot Tubbing!
Thanks, Jo
Boycott them.
My hot tub was faulty after two months with the HL error code. My hot tub was in prestine condition. It went away for repair and when I received the spa back the control panel was scratched with marks on the liner. I have complained to the company. The resolution is to offer me a puncture repair kit. The item was damaged whilst in your care! I am absolutely disgusted in this company and after sales care! Boycott them! I will be taking this further.
9 August 2022
Unprompted review
Reply from Clever Company
Hi Rebecca,
I'm sorry to hear about the issues you've experienced with your CleverSpa®. I can see that you have been speaking with our resolutions team who are investigating this for you and will be back in touch in due course.
Thanks, Jo
good service
good service I collected the spa from Homebase without any issues and staff were helpful
6 September 2022
Reply from Clever Company
Hi Martin,
Thanks for taking the time to leave a 5* review. It's great to see that you're happy with the service you've received. Happy Hot Tubbing!
Thanks, Jo
The spa doesn’t work
The spa doesn’t work. Contacted clever spa on numerous occasions. There not interested. I also spent more money on other items to help my experience with the spa. Obviously money spent was a waste as can’t use the spa. Asked for money back but it’s like talking to a brick wall trying to get anything out of this disgusting inconsiderate company. Do not buy from clever spa.
2 July 2022
Reply from Clever Company
Hi Simon,
I'm sorry to hear that you're having some difficulty with your CleverSpa®. I can see you have been in touch with our resolutions team who have offered a collection and repair under the warranty to look into the issue you have reported. As your spa was not purchased directly through ourselves any refund would be down to the retailers discretion in line with their own returns policy. Items purchased via our website must be returned within 14 days. These items must be unopened and unused.
Thanks, Jo
Delivery was quick and everything…
Delivery was quick and everything turned up well packed. I haven't used the items yet so can't comment on how good the thermal cover is.
5 September 2022
Reply from Clever Company
Hi Wendy,
Thanks for taking the time to leave us a review. I'm pleased to see that you're happy with the quick delivery. Happy Hot Tubbing!
Thanks, Jo
Not great customer service when looking…
Not great customer service when looking to discuss a return
5 September 2022
Reply from Clever Company
Hi Jason,
I'm sorry to hear that you're unhappy with the service received from our team. I can see you have been liaising with our retail team after the inspection on your spa, as no fault was found the retailer would not be able to issue a refund. For items purchased directly from ourselves, you must return the product to Clever Company within 14 days. This will require the product to be unopened and unused.
Thanks, Jo
Fast delivery and great product.
4 September 2022
Reply from Clever Company
Hi Nicola,
Thanks for your 5* review. I'm pleased to see that you're happy with your purchase and your order arrived with you in good time.
Thanks, Emily
Very quick delivery and good price and…
Very quick delivery and good price and quality.
Easy to use website
Highly recommended
9 August 2022
Reply from Clever Company
Hi Matthew,
Thanks for your 5* review. It's great to see that you're happy with your purchase and I hope you'll be shopping with us again soon.
Thanks, Emily
Fantastic all round!
Quick easy ordering
Swift dispatch and safe delivery
Order as expected and product beyond our expectations!
Highly recommend clever company for all your spa requirements!
We won’t be going anywhere else.
4 September 2022
Reply from Clever Company
Hi Victoria,
Thanks for taking the time to leave us a 5* review. It's great to see that you're happy with the products you've purchased and the speedy delivery of your order.
Thanks, Emily
Thermal cover for lazy spa bought the…
Thermal cover for lazy spa bought the Thermal cover and very happy with it at first. But have noticed small rips on the top of it so only going to get worse. I feel the outside material is not strong enough for purpose
3 September 2022
Unprompted review
Reply from Clever Company
Hi Teresa,
Thanks for your review. I've been unable to locate a customer record for you with the information that you've provided. You should now have received an email requesting some more information so that we can help you further.
Thanks, Emily
Great service and good quality products…
Great service and good quality products arrived very quickly thank you
3 September 2022
Reply from Clever Company
Hi Sarah,
Thanks for your 5* review. I'm pleased to see that you're happy with the items you've purchased from our website and these arrived with you in good time. I hope you'll be shopping with us again soon.
Thanks, Emily
Excellent value and brilliant service
Excellent value and brilliant service. Thanks very much..
26 August 2022
Reply from Clever Company
Hi Philip,
Thanks for your 5* review. It's great to see that you're happy with your purchase and the service you've received from our team.
Thanks, Emily
Return process is abysmal
Return process is abysmal. Had to pay for returns which isn’t even the worst bit. No invoice in delivery package to identify how/what being returned. Had to call to then to start and acknowledge process of returning item then pay for tracked delivery. Even thou item has been received over 2 weeks ago I’ve still not received confirmation of this or more annoyingly my money back. I like the products but will very unlikely use them again, both products or website due to this.
3 September 2022
Reply from Clever Company
Hi Chris,
I'm sorry to hear that you're waiting on a refund of your order. I've spoken with our Online Orders Team this morning and the refund has now been processed. Please accept my apologies for any delays.
Thanks, Emily
Great cover for my Lay Z Spa Barbados
Great cover for my Lay Z Spa Barbados. I get a 1 or 2 degree drop overnight using this cover which I’m very happy about.
Highly recommended and the reduced price made it an ever better purchase.
2 September 2022
Reply from Clever Company
Hi Rodderz,
Thanks for your 5* review. It's great to see that you're happy with your purchase of our CleverSpa® Universal Thermal Cover and you've been able to take advantage of our recent offers.
Thanks, Emily
Start to finish efficient
Start to finish efficient, friendly, and professional service. Prompt delivery and great aftercare.
2 September 2022
Reply from Clever Company
Hi Vivienne,
Thanks for your 5* review. It's great to see that you're happy with the service you've received from our team and your order arrived with you in good time.
Thanks, Emily
Excellent product
Excellent product, this is our second purchase with excellent customer support.
1 September 2022
Reply from Clever Company
Hi Adrian,
Thanks for your 5* review. I'm pleased to see that you're happy with your purchases and the service you've received from our team. I hope you'll be shopping with us again soon.
Thanks, Emily
First time setting up the hot tub and…
First time setting up the hot tub and error code HL.. rang support line and went through all the steps to try fix but still code was flashing so couldnt use it. Rang to get a refund and now apparently have to wait till they collect (which is 3 weeks away!!) then still wont get refunded till they investigate the error!! Surely of something is faulty you get refunded straight away when you havent even had a chance to use the item… will not buy from this company again
1 September 2022
Reply from Clever Company
Hi Kimberley,
I'm sorry to see that you're experiencing some difficulty with your CleverSpa®. Due to the current industrial action, we're limited to the collection dates we are able to offer. I understand that the earlier available dates we had were not suitable for you. In order to confirm the fault you've reported, your hot tub will need to be inspected. I've tried to call you today to discuss this further. As I've been unable to reach you, I've sent you an email asking for a more convenient time to call.
Thanks, Emily
The hot tub is yummy!!
1 September 2022
Reply from Clever Company
Hi Linda,
Thanks for your your 5* review. It's great to see that you're happy with your CleverSpa® purchase. Happy Hot Tubbing!
Thanks, Emily
Reply from Clever Company
Hi there,
Thanks for your 5* review. I'm pleased to see that your order arrived with you in good time and I hope you'll be shopping with us again soon.
Thanks, Emily
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