ClevGuard Reviews 941

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the helpfulness and professionalism of the staff. Customers consistently praise the excellent customer service, noting that their issues were resolved quickly and efficiently. Many people appreciate the prompt responses and the smooth, stress-free process provided by the support team. However, some customers also noted issues with the product itself, mentioning bugs, difficulties with installation, and that it did not always work as advertised. A few other people also felt that the user experience could be improved, with some expressing disappointment over subscription cancellations and unexpected additional purchases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and quick responses... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick and helpful... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the app easy to set up and use,... See more

Product

Consumers find the product to be ambiguous, with some expressing significant disappointment due to advertised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very satisfied with the support I received from ClevGuard. Sara was friendly, professional, and very efficient in helping me resolve my issue. She understood the problem quickly and guided me thr... See more

Company replied

Rated 5 out of 5 stars

Im happy with the KidsGuard Pro program,it does it job as promised, I wish it wouldnt be necessary to access the target device everytime it needs an update. Also the voice messages on instagram stil... See more

Company replied

Rated 5 out of 5 stars

Let me start off with the fact that I was a little aggravated when I first contacted customer support concerning my ClevGuard KidsGuard Pro subscription. From the very first response by Sara, I could... See more

Company replied

Rated 5 out of 5 stars

I have been using it for more than 2 years, and it works exactly it claims. Few additional steps and you can make it discreet completely. It has everything one think of any tool. There are some bugs/i... See more

Company replied


4.5

Excellent

TrustScore 4.5 out of 5

941 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Communication

I love the direct communication that was provided via email.

31 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 1 out of 5 stars

This company is total garbage

This company is total garbage. I bound the phone for services but it didn't stay bound. My daughter ended up going out and getting drugged by some guy and was lucky to find her way home. I'll never trust this crappy app again. They had no problem taking my money but doing what they claimed they couldn't get it right. Sad

25 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support

Rated 5 out of 5 stars

Super top c’était bien

Super top c’était bien

24 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 1 out of 5 stars

Avoid unless you want to lose money

Avoid, unless you want to lose money. It does not work as advertised. Besides that, the way it is promoted is very suspicious as well. for example, they will advertise you have a promotion of yearly subscription for only 49.99. then when you provide your credit card, suddenly 100+ dollars is deducted. and later on when you ask for an explanation, they tell you that 49.99 is a small part of the plan, but in order to subscribe for the program itself you need to pay 100+ dollars. that's like Mcdonalds advertising burgers for 50 cents but when you order one youre asked to pay a few dollars because that 50 cents only refers to the lettuce inside.

after their reply, nobody contacted me. so theyre just putting on some "show" to let people think they care.

2 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding.
Best regards,
Clevguard support

Rated 5 out of 5 stars

Im happy with the KidsGuard Pro…

Im happy with the KidsGuard Pro program,it does it job as promised,
I wish it wouldnt be necessary to access the target device everytime it needs an update. Also the voice messages on instagram still are not working at me,even if i reinstalled the program. Customer service is reliable. Since i started used this program, Sara was very helpful and prompt. I always appreciate her faat response and help. Definitely recommend it

17 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Great customer service

Great customer service. Sara was very helpful, professional, and quick to resolve my issue. I appreciate the support and had a smooth experience with ClevGuard.

17 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Very quick reply good service from Joy.

Very quick reply good service from Joy.
Using kidsgaurd pro very useful

12 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Thanks so much

Thanks so much

7 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Great app

Great app,

Ivy from the customers service did an ablsoute amazing job, i am happy

Greetings

6 March 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Prompt response

17 February 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Nina

Nina , Is Always available to assist and knowledgeable.
Thanks

17 February 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Great satisfaction

I received an excellent attention to my claim, through the web page, Kaylee has demonstrated a great customer focus, and orientation to solve my problem

12 February 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 1 out of 5 stars

Do not buy this application!!!!!

Do not buy this application!!!!!
They’re selling you a product which is difficult to install, (you need a BSC in IT )
What is not simple to install is useless software!
And do not call me !!!
I am losing my time with you on the phone!!!!
I would like a refund !!!!
Thx !

11 February 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding.
Best regards,
Clevguard support

Rated 4 out of 5 stars

Best Solution

Although I want a full refund but Sara gave me a good option instead. I Appreciate the quick response to this matter.

7 February 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Joy a great problem solver

Joy, was really helpful!! Every time I have issues while using kidsguard pro, Joy out there resolves. He is patient and understands the problem well!

4 February 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

I have my problem resolved

I have my problem resolved, no need for more emails or another contact, I feel happy with the resolution

1 February 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 4 out of 5 stars

Software

Theyvwere willing to answer all.of my questions to help.me make an informed decision on their software.

25 January 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 1 out of 5 stars

I bought this product and it is…

I bought this product and it is tremendously FLAWED. Not many of the services even work most times. It shows the targeted devices as offline/not in use, when the device is online and in use. It does not track most of the phone calls, or record them. And it does NOT capture the text messages, location history most of the time. It really is a total waste of money for what the company advertised. It is a complete rip-off and I advise others to pay attention to the BAD reviews because they are real people who have spent their hard earned money on a falsely advertised tracking app. Buyers beware.

15 January 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding.
Best regards,
Clevguard support

Rated 5 out of 5 stars

Excellent service

Excellent service. I have mistakenly paid twice due to my mistake, but the Maise have quickly attend to my matter and solved. I got my refund in one day.
Thank you very much Maise😊

22 January 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Support teams is good

I have good experience with after sale service. App not worked on phone. I went to support and meet 'Kaylee', she gave me all possible options.

14 January 2026
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

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