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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many people appreciate the technology and artificial intelligence features, finding them useful for streamlining workflows and improving productivity. Customers often highlight the platform's ability to centralize various tasks, documents, and communications, replacing multiple other tools. The constant development and introduction of new functionalities are also frequently praised. However, some people were dissatisfied with the user experience, the app, and the website. Several users reported issues with slow performance, synchronization problems between devices, and a cluttered interface. There were also mentions of bugs and glitches, and some found the system complex to configure, leading to a steep learning curve.

What people talk about most

User experience

Users describe ambiguous interactions with user experience. Many reviewers praise the platform's... See more

Application

Reviewers highlight ambiguous aspects of app. Many customers praise its ability to centralize work, replacing... See more

Technology

People report positive experiences with technology, highlighting its ability to save time through... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its flexibility for custom... See more

Artificial intelligence

Customers had positive experiences with artificial intelligence. Many reviewers appreciate how AI agents... See more

Based on these reviews

Rated 4 out of 5 stars

Overall it's a great platform to use! Previously our company used Wrike, then we switched to ClickUp. We switched mainly because of the price. The platform its self does everything that we would want/... See more

Rated 3 out of 5 stars

We really like the UI, it’s a real eye candy, but the app’s speed is so irritating. There also seems to be an issue with synchronization between PC and smartphones. Sometimes I message the developers... See more

Rated 3 out of 5 stars

I have been using click up for more than 2 months now. Its definitely better than trying to use notion for task management. Few things that frustrates me or can be improved. There AI feature us... See more

Rated 4 out of 5 stars

Good system, versatile to any needs, but this adds layers of complexity to work out how best to configure for your organisation. The introduction of AI tools has been a big win.


Company details

  1. Software company

Written by the company

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.


Contact info

3.6

Average

TrustScore 3.5 out of 5

516 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great program

The fact that you can make suggestions and actually see them implemented makes you feel genuinely seen and valued as a user.

The platform is constantly improving, and you’ve got to grow with it but if you ever fall behind, ClickUp University is a great resource for beginners to catch up quickly.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

ClickUp is the best productivity tool!

ClickUp is the best productivity tool!

It is one of the best to keep up with tasks. It is very easy to use, not confusing at all. If I were to suggest a productivity platform to clients, it would definitely be ClickUp.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Our transition from Basecamp to…

Our transition from Basecamp to ClickUp, led by our IT Director, was initially met with hesitation. However, ClickUp's superior structure and flexibility quickly proved indispensable. By organizing work into Spaces, Folders, and Lists, it provides unparalleled visibility into every project. Our team now leverages multiple views to track timelines, dependencies, and progress with ease, making ClickUp the central hub for our daily operations and a key driver of our productivity.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

ClickUp is an outstanding productivity…

ClickUp is an outstanding productivity tool. Its user-friendly interface, powerful automations, and customizable dashboards make organizing tasks and workflows much easier. It helps improve team transparency and efficiency, making it an essential tool for any professional environment.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Clickup has become my digital “office”: less chaos, more control

I’m a founder and business consultant, and I use clickup every day to run my practice and support business clients. Since adopting it we’ve had clearer processes, fewer emails, and deadlines always under control. The list/table/calendar views and task templates with recurring checklists let us standardise work, while automations reduce manual steps. Guest sharing and @mention comments speed up alignment both with clients and internally with collaborators. Everything lives in one place. The google calendar and drive integrations keep everything in sync, even when I'm away from the office.
I'd love to see even more flexible time reporting by client/project; it’s a minor detail compared to the overall value. In short, clickup has become our operational hub: more control and more peace of mind in teamwork. Highly recommended for professional firms and smes that want to work by process.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

As someone who uses ClickUp every day

As someone who uses ClickUp every day, I can confidently say it’s a game-changer for productivity, organization, and teamwork. 🚀
From managing projects and automations to keeping docs, tasks, and goals all in one place — ClickUp truly helps me work smarter, not harder.

If you love ClickUp too, take 2 minutes to leave your honest review and help show the world how powerful this platform really is! 🙌

2 October 2025
Unprompted review
Rated 5 out of 5 stars

As a Website SupA Complete Game-Changer for Website Support & IT Operationsport Specialist

As a Website Support Specialist, my workflow used to be pure chaos. I was drowning in "Work Sprawl," juggling 5+ different apps: one for emails, another for our knowledge base (like Notion), a separate chat tool, and spreadsheets for tracking. It was inefficient, and context was always getting lost.

ClickUp has completely transformed how I work by consolidating everything into one platform. It is now our single source of truth.

My favorite "speed run" workflow is our client intake. We use a ClickUp Form which triggers Automations to instantly create a Task with the right Template and Assignment. What used to take 5-10 minutes of manual data entry per ticket now takes zero seconds.

The AI (Brain MAX) is also incredibly powerful. I use it to summarize complex technical bugs, draft client-facing reports in seconds (which used to take an hour), and even plan my entire workday.

It's not just one feature; it's how Tasks + Docs + Automations + AI all work together. We've automated our repetitive tasks, eliminated app-hopping, and can finally focus on solving problems instead of just managing them. It's been essential for our team's productivity and efficiency.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

ClickUp has our back

Before ClickUp, everyone in my organization was all over the place double working and wasting time on Excels. ClickUp has grown up as they listed to customer's voice. Nowadays, we have better collaboration and streamlined processes.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

ClickUp makes teamwork effortless

I’ve been using ClickUp to manage my agency’s projects, and it’s made everything run smoother. The automations save me hours every week, and I love how easy it is to keep tasks, chats, and docs in one place. It just works — and makes the whole team more productive.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

As a Scrum Master

As a Scrum Master, I’ve used countless tools to manage sprints and align teams—but none match ClickUp’s clarity and power.

The integration of ClickUp Brain has taken it to another level.
It automates standup summaries, identifies blockers, and keeps sprint progress crystal clear. What once took hours now happens in seconds.

It’s more than just a project management tool—it’s a complete productivity ecosystem.
Every feature connects seamlessly, helping my team stay focused, efficient, and aligned.

If you lead Agile teams or manage fast-moving projects, this is the only platform you’ll ever need.

7 November 2025
Unprompted review
Rated 3 out of 5 stars

Terrible Customer Service

Terrible Customer Service

I've been a ClickUp customer for many years. I have several paid accounts and refer all my clients to ClickUp. Years ago, as a paying customer, customer service was speedy, responsive, and knowledgeable. Today, I get people who have no idea what they are talking about. I updated my email address mid-September. When I contacted customer service for help with a simple email change, I've been getting the run around for SIX WEEKS and it's still not resolved. They keep telling me the same thing over and over (that I've already done). And each time I contact them, someone new takes over and I have to start all over again. SO FRUSTRATING!

23 October 2025
Unprompted review
Rated 2 out of 5 stars

Frustrating AI “bait and switch” — paying more for less

I’ve been a long-time ClickUp user and genuinely loved the platform — until recently. I purchased the AI Standard add-on ($14) because it offered the ability to automatically generate task summaries, reports, and insights. These features were a big part of my workflow.

Without any direct communication or clear notice, ClickUp quietly moved to a “credit-based” system that now restricts those same features behind AI credits. My workspace suddenly stopped working as it always had, and I was told I’d need to pay extra for AI credits just to restore functionality I was already paying for.

This feels like a bait and switch. I wasn’t warned, and there’s no clear breakdown of how credits are calculated or consumed. I requested (and thankfully received) a refund, but the experience left a bad taste.

ClickUp is becoming unnecessarily complicated and expensive — it used to empower productivity, now it feels like it’s nickel-and-diming loyal users. I’m disappointed in the lack of transparency, and I hope the company rethinks how it handles these pricing and communication changes.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

What an excellent application!!

What an excellent application!!! It's so nicely made and easy to use. Once you get settled in is when you can start discovering all their crazy features with app integrations and automations.

This app is so incredibly made, it somehow makes me excited to plan for my following day. Then, i'm excited during the day for me to tick off those tasks. I use it for business and personal life and it's hands down life-changing. It's even more exciting that there is so many more features for me to learn and explore.

I recently discovered that I can make different tasks lists different which helps me understand the next task coming up visually without reading and that's just the tip of the iceberg.

Imagine this, I was using the app and enjoyed it so much I told myself I need to write a review right now for this company and their amazing team.

I will definitely be using it for future team projects as well.

22 October 2025
Unprompted review

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