CliffSide London Reviews 

496
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

If I could give 0 i would. This is a SCAM website the orders are not real. When I ordered my product I recieved an email saying it was due to be recieved by evri. After 4 months the package never ar... See more

Rated 2 out of 5 stars

Overpriced tees- some at £40, nice designs but they obviously do fade- material nothing special Size- bad: medium in some tees has a very short length Delivery: probably the worst I’ve ever see... See more

Rated 3 out of 5 stars

Clothing: GREAT QUALITY AND GREAT SIZES, LOOKS FIRE delivery: absolutely awful, if you are buying it for someone’s birthday you might as well order it a whole year in advance because they take so l... See more

Rated 4 out of 5 stars

I’m not sure why everyone is complaining about this brand. They’re great! Amazing service with packaging and cards that show they actually care about their brand. The quality of the hoodie i bought wa... See more

Company details

  1. Clothing Shop

Written by the company

The CliffSide. All our clothing has been refined to a premium quality, and has been designed from professionals with years of experience. We are the best you can get. CliffSide London (CSL), was planned in early 2019. The big launch took risk, dedication and failed projects - until we were finally ready. The phrase "From the CliffSide" is referenced to represent a "Risk Taker".. Read more on our site.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

496 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(496)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Good product bad shipping

I ordered a t-shirt from the website, the t-shirt was amazing it has really good quality and the print has no defects. I have no complaints about the product itself however the delivery took over a month but they had a reasonable excuse. I will order again.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

tops

I bought two tops, which are of excellent quality and very stylish

18 July 2023
Unprompted review
Rated 1 out of 5 stars

I wish i read the reviews before I…

I wish i read the reviews before I ordered.
NEVER! NEVER!

THIS COMPANY WILL TAKE YOUR MONEY AND DON'T DELIVERY.
CUSTOMER SERVICE- VERY NEGATIVE AS THEY WILL NEVER CONTACT YOU PLUS NO TELEPHONE NUMBER, TOTAL RUBBISH!!

10 July 2023
Unprompted review
Rated 1 out of 5 stars

Ordered 2 T-shirts on the 27th of May

Ordered 2 T-shirts on the 27th of May. It is now the 10th of July, still no package. Simply no care or eagerness to sort the problem just a repetitive 'We are sorry for the delay with delivery'. Buy at your own risk

10 July 2023
Unprompted review
Rated 1 out of 5 stars

Beware - will steal your money.

I placed 2 orders with this company and they failed to deliver after 30 days stating delay in receiving stock probably from china). I requested a refund (after two months of requesting my order) 14 days ago after initially saying they would send refund and apologized for not supplying my order my request was sent to their Finance dept for processing. Then nothing again for weeks. Again After asking where my money is, they have responded with their refund policy is to give a credit note! They never supplied my order so I am not returning unwanted items. This is theft.
Do not use this company. They will steal your money and not fulfill your order. I would give zero stars if possible. Unprofessional customer service. Scam company. Do not use. Beware.

7 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!!Absolute…

DO NOT USE THIS COMPANY!!!!Absolute joke, ordered on 28th May and confirmation email states delivery in 2-4 days. We're now a month later one nearly and I've had to contact them 3 times and each time they say it will be sent in 2 weeks. Now looking at mid July at the very earliest. Shame it was a birthday gift for 5th June!!! Won't offer any compensation for delay eitger!! SERIOUSLY AWFUL COMPANY AVOID AT ALL COSTS

26 June 2023
Unprompted review
Rated 1 out of 5 stars

Almost 1 month no item arrived

Ordered a t shirt almost 1 month ago hasn't arrived emailed them 4 times they refuse to give a refund and keep repeating a story that they have issues with their warehouse system item still not arrived

31 May 2023
Unprompted review
Rated 1 out of 5 stars

Awful company steer clear

Awful company! Was told 2 day delivery took 2 months ! Very unhelpful staff , offered a part refund for the bother and when I emailed back agreeing they said they wouldn't give part refund as that offer had now finished !! Ordered a medium hoodie for son which comes up snug , so if you're going to put yourself through the torture of ordering from this company then order next size up and 3 months before if you need it for an occasion!

22 June 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give this company 0 stars I would, I placed my order 8th May well intime for my daughter’s birthday the last day in May, bearing in mind they say 2-3days delivery LIEEEEEEE
When contacting the company (ONLY VIA EMAIL AS NO NUMBER AVAILABLE) they responded with they have a backlog which reading the previous reviews, they say this to everyone. I then responded with this not being acceptable and so on, and they don’t respond with a reply. I did this twice and only ever receive one email response back from from. On the 14th June i received an email from Evri to say they have received the item and keep updated for delivery.
I have now received the x2 t-shirts I ordered for £54 a whole 1months and 11days later
Not 2-3days. From 8th May to 19th June.

19 June 2023
Unprompted review
Rated 1 out of 5 stars

Do NOT order from here

Ordered a t shirt well over a month ago (around 6 weeks) and only just arrived today. Item is completely not as described as the picture shown had a big picture on the back of the t shirt which is entirely missing from the actual product… disgusting company

18 June 2023
Unprompted review
Rated 1 out of 5 stars

Shockingly bad…

Ordered a hoodie but it's too small I asked for exchange it or refund it but I was told they are not doing refunds or exchanges until further notice. This is unsatisfactory as I am left with a hoodie that's unsuitable and money down the drain.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

7 weeks to arrive, unfit item.

Took 7 weeks to arrive. Wouldn't refund even though I'm sure that's illegal due to online purchase laws. Son had growth spurt in those 7 weeks, too small for him now or sizes are made small. Just went to take pictures to sell it and noticed loose thread.. on closer inspection there is a hole in the seam at the shoulder, size of a 2p coin. I'd avoid this company. Black hoodie, blue butterfly design.

9 March 2023
Unprompted review

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