Clinical Partners Reviews 

10,231
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally kind, professional, and truly understanding throughout the entire assessment process. Consumers also genuinely appreciate the remarkably smooth online portals, simple questionnaires, and clear, supportive guidance provided by the team from start to finish. However, some people mentioned that it can be very difficult and frustrating to reach customer service by phone. Others noted that waiting times for appointments, follow-ups, or final documentation can sometimes feel quite long and challenging. Many individuals still feel very pleased overall because the practical outcomes ultimately provide great peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind, patient,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assessments.... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and informative... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is straightforward,... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more

Rated 5 out of 5 stars

A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more

Rated 5 out of 5 stars

I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more

Rated 5 out of 5 stars

Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more


Company details

  1. #20 of 36 best companies in Mental Health Services
  2. #3 of 5 best companies in Child Psychologist
  3. #8 of 12 best companies in Mental Health Clinic
  4. #4 of 7 best companies in Psychiatrist
  5. #5 of 6 best companies in Psychologist
  6. #3 of 4 best companies in Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.6

All reviews

(10,231)

5,157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional. My assessor Angelina was extremely understanding and explained everything to me so patiently and in detail. Very happy with the service.

14 August 2026
Rated 5 out of 5 stars

Excellent

I am so happy about the service i have recieved from clinical partners from start to finish, everyone I spoke to from the admin team to the clinician Adil Bhaloda was amazing and made me feel comfortable to be able to speak to them. another plus was from handing in my initial assesment to getting my 121 assesment took 2 weeks, I have been advised to also get checked for autism which i will definatly be doing. my 6 year old son has also been diagnosed with autism with clinical partners and that service was as outstanding as the treatment i got so thank you to Adil Bhaloda
Precious Akenzua and Harriet O Brian

18 August 2026
Unprompted review
Rated 4 out of 5 stars

The experience was good overall but did…

The experience was good overall but did not fully understand some of the questions or what it was you wanted… you sent to me a report and also to my son regarding your interpretation of how the meeting went and your experience with me and I found it all very negative and I was a bit disappointed.

17 August 2026
Rated 5 out of 5 stars

From getting referred from my doctor to…

From getting referred from my doctor to the actual assessment, I only had to wait about 3/4mths if that. I was so nervous sat waiting for the assessor to log in and when she did my anxiety went through the roof. I have to say within about 5 minutes she put me at total ease. The assessment itself went really smooth (apart from me not charging my laptop up). All the way through it was more of a conversation,
Yes she did ask questions but it just flowed so easily and before I knew it, it was over. Mine did take just under an hour and a half. At the end of the assessment I got my diagnosis of ADHD and even though the actual assessment had ended she still was talking to me for about 20/30 mins explaining what would be beneficial to me and would work and what wouldn’t. I have to say I can’t find any fault whatsoever with my assessor Hannah. All the way through she kept me fully at ease, she was very understanding and considerate. Her tone of voice as well is what helped me through the process and her calm manner, even though my laptop lost its charge, then I connection, she remained calm and stopped me from proper panicking when I got back on. For anyone wanting to choose a provider with the right to choose pathway, I would a million % recommend this company. Thankyou so much Hannah for all your support and I’m definitely sure your next assessment does as well as mine did.

16 August 2026
Rated 4 out of 5 stars

Great experience

The waiting time was shorter than I expected, albeit a year but understand that there are waiting lists. Once the ball started rolling so to speak, the process was very quick.
However, I was not expecting an 8.15 Saturday morning call to make an appointment and then could not contact by phone as advised by a follow up phone call but even then when I spoke with someone the Monday morning an appointment was made for that week.

14 August 2026
Rated 5 out of 5 stars

After being told to expect an 18-month…

After being told to expect an 18-month wait for an ADHD assessment, I was delighted to receive my diagnosis within just five months. Naturally, I felt apprehensive before the assessment, but clinician Christelle immediately put me at ease. She made me feel genuinely heard and listened to throughout the process, and clearly explained the next steps as well as the support available should I need it.

I cannot thank her enough for her kindness, professionalism, and understanding. She is a true credit to Clinical Partners, and I am incredibly grateful for the positive experience she provided!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service facilitator

Juliette Azar was such a fabulous person to talk to and she knew how to bring out the answers to questions that otherwise I would have really struggled to find the words for.

A total people person with much empathy, it was a pleasure speaking to her and at the same time piecing parts of my life together that I hadn't even thought of previously.

14 August 2026
Rated 5 out of 5 stars

The person I spoke to was professional

The person I spoke to was professional, calm and considerate. The overall experience was a bit harrowing but I was given time to collect myself and respect was shown the whole way through! Unfortunately I’ve forgotten the name of the person I spoke to but they were fantastic!

13 August 2026
Rated 5 out of 5 stars

Professional and superb, thankyou

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis.

They done very well in understanding him, and i couldn't of asked for a better team to take the responsibility in doing this for us.

They have given myself a peace of mind and taken a big weight off of my shoulders. Thankyou to your team for everything you've done for us.

11 August 2026

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