Cliphair Reviews 3,175

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,103 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as soft, natural-looking, and blending perfectly. Many people highlight the efficient and fast delivery service, often noting that orders arrive quickly. The customer service is also frequently commended for being helpful, responsive, and providing great confidence. Reviewers appreciate the ease of the ordering process and the wide range of shades available, making it simple to find a perfect match. However, some customers were dissatisfied with specific product types, particularly the halo extensions, finding them ill-fitting or not working as advertised. A few people also reported issues with the hair becoming matted or tangled after a short period. Additionally, some reviewers experienced problems with delivery, including parcels being sent to incorrect addresses or not being received, leading to frustration with the resolution process.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the hair extensions for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the hair extensions for being soft,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Order

Users describe ambiguous interactions with order. Many customers praise the simple ordering process, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a really great experience with Cliphair! The quality of the hair extensions is amazing—super soft, natural-looking, and they blend perfectly with my own hair. They’re easy to clip in and fee... See more

Company replied

Rated 5 out of 5 stars

Highly recommended! Decent high quality, thick double weft 18” human clip in hair extensions. Colour match is perfect, well packaged and delivery is so quick. Always pleased with my purchases, never... See more

Company replied

Rated 5 out of 5 stars

Lynn was amazing. I work in customer service myself, so i really appreciate good service. The phone was picked up quickly and my issue (my fault for ordering the wrong item) was solved quickly and she... See more

Company replied

Rated 5 out of 5 stars

Great I ordered the wrong colour and clip hair had no issues and processed by replacement quickly. The quality of the product is amazing and worth paying the extra money. Customer service is super fas... See more

Company replied


Company details

  1. #16 of 22 best companies in Hair extensions supplier
  2. #186 of 219 best companies in Beauty product supplier

About Cliphair

Written by the company

Cliphair main banner

Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.

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Explore the Full Freedom of Cliphair Extensions

Written by the company

Multiple categories, styles and shades
At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.

Trusted Not to Compromise on Quality

Customer service you can count on!

At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions. Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Love their hair extensions

I’ve been using this brand for about 8 years. I love their hair extensions, very soft and amazing quality.

16 February 2026
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Reply from Cliphair

Hey Chrissy

We’re so pleased to hear you’ve loved Cliphair for 8 years! It’s wonderful that our extensions continue to be soft and of amazing quality — your loyalty means so much to us.

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars
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Reply from Cliphair

Hi Vikki

Thankyou for your review.

I have checked your order and can see that you did not order Clip Ins and that you purchased our Remy Royale Hair Weft which does not contain clips.

Please visit the returns section of our website where you can organise a free exchange to the correct product.

Please let us know if you require any further assistance.

The Cliphair Team

Rated 5 out of 5 stars

Very good quality

Very good quality, a bit expensive but the quality says everything. Nice shade too

25 March 2026
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Reply from Cliphair

Hi Paola

We’re so pleased to hear you love the quality and shade of your extensions! It’s wonderful that the quality stood out to you — we always aim to provide hair that’s worth it. Thank you for your honest feedback!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Highly recommend cliphair!!

Highly recommend cliphair firstly the colour match they did for me on whatsapp was absolutely spot on! It was an exact match! I was so surprised and it didn’t take long for a reply got the colour match the same day! The hair arrived in perfect condition the quality of the hair is 10/10 i have nothing bad to say and highly recommend this company thankyou so much!

27 March 2026
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Reply from Cliphair

Hi Sarah

We’re over the moon that you had such a great experience with us! It’s wonderful to hear your colour match was spot on and that our team could help you so quickly via WhatsApp. We’re so pleased the hair arrived in perfect condition and that you’re loving the quality.

Thank you so much for your recommendation — it truly means a lot!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Always best quality and fast service

Always best quality and fast service. Cant go wrong with clip hair. Best ive used.

27 March 2026
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Reply from Cliphair

Hi Nadine

So glad to hear you’re loving our quality and fast service! It’s wonderful to know you rate us as the best you’ve used — that truly means a lot to us.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Amazing hair.

Amazing hair.
As someone who has always cheaped out on hair extensions being younger when I could finally afford some better extensions I chose to go for clip hair for professional nano extensions firstly because of their colour range then because of the price. Upon receiving them I fell in love as the hair was SO incredibly soft and 100% carried same thickness from the root of the extension to the bottom, no thinning towards ends. Since then I have purchased them twice each but lasted me a year of refits I could’ve probably worn them longer but for personal preference I let my scalp breathe between hair extensions. Honestly though they are great so soft, flow beautifully and great to style and most important 0 knotting when looked after or styled.

3 August 2025
Unprompted review
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Reply from Cliphair

Hey Olimpia

It’s wonderful to hear about your amazing experience! We’re so pleased you chose Cliphair for your nano extensions and that the colour range and value stood out to you. Hearing how soft, thick, and long-lasting they’ve been — with no thinning or knotting — truly means the world to us.

Thank you for your continued support and for sharing such detailed feedback!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Quick delivery

Quick delivery, and perfect colour match😊

31 March 2026
Unprompted review
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Reply from Cliphair

Hey Kali

So glad to hear you’re pleased with your order! It’s wonderful that the delivery was quick and the colour match was perfect.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

very good customer service lovely hair…

very good customer service lovely hair too

6 March 2026
Unprompted review
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Reply from Cliphair

Hi Kimberley

It’s amazing to hear you’re happy with both our customer service and the hair! We’re so pleased you love your extensions and had a great experience with us.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Absolutely amazing quality hair

Absolutely amazing quality hair, the best ive used so far! Definitely sticking with this company. Highly recommend!

1 February 2026
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Reply from Cliphair

Hey Gemma

We love hearing this kind of feedback! It’s wonderful to know you think our hair is the best you’ve used and that you’ll be sticking with us. Thank you so much for your recommendation!

Love,
The Cliphair Team ✂️💜

Rated 3 out of 5 stars

Good delivery and came in a lovely box

Good delivery and came in a lovely box. Hair is crimped and real hair. Over all nice hair but the ends very dry and frizzy. I had to cut the ends off.
Colour good match.

23 March 2026
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Reply from Cliphair

Hi Sarah

Thank you for your review!

We’re glad to hear that your order arrived safely and that you were happy with the packaging, colour match, and that the hair is real and crimped.

We’re sorry to hear that the ends were dry and frizzy. Sometimes the very end tips of hair extensions can be slightly drier due to natural tapering or handling during processing, and trimming the ends can help restore a smoother, healthier look. Using a nourishing conditioner or weekly hair mask can also help maintain softness and shine.

If you need any further advice or assistance with your extensions, please don’t hesitate to contact us at customerservice@cliphair.co.uk

We’re happy to help!

The Cliphair Team

Rated 5 out of 5 stars
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Reply from Cliphair

Hi Azzzra

We’re so happy to hear you’re satisfied with your hair! It’s wonderful to hear you’re loving your gorgeous extensions.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Always order from here love Clip hair…

Always order from here love Clip hair always great quality

23 March 2026
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Reply from Cliphair

Hi Molly

We’re so pleased to hear you love Cliphair! It’s wonderful that our quality continues to meet your expectations every time you order.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Briony fixed my mistake so seamlessly…

Briony fixed my mistake so seamlessly today, the whole experience was smooth, simple and straight forward, can’t thank you enough, sometimes these things can drag out and even take days to be rectified but I had the best experiene, amazing customer service!!

30 March 2026
Unprompted review
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Reply from Cliphair

Hey Mollie

So happy to hear Briony could help you so seamlessly! It’s wonderful that your experience was smooth, simple, and stress-free — we’re delighted our customer service made everything quick and easy.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

placed order for quick delivery to be…

placed order for quick delivery to be received before 10.30 following day. Arrived as scheduled,packaged in lovely box delighted. Double drawn human hair weft 120g shade 22. Qualify was amazing and would definetly reccomend this company ❤️❤️

25 March 2026
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Reply from Cliphair

Hi Jacqueline

It’s wonderful to hear your order arrived right on time! We’re so pleased you loved the packaging and that the Double Drawn Human Hair weft exceeded your expectations. Thank you for recommending Cliphair — it means so much to us!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Fast delivery and competitively priced. Worth every Penny. I’ve had many compliments x

25 March 2026
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Reply from Cliphair

Hi Gemma

We’re so pleased to hear you’re loving your extensions! It’s wonderful that the quality, fast delivery, and value have impressed you — and that you’ve received so many compliments.

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

Tape remover was shocking

Tape remover was shocking. Took full bottle to remove tapes and half my hair with them. Won't use this brand again

25 March 2026
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Reply from Cliphair

Hi Lianne

Thank you for your review.

We’re very sorry to hear about your experience with the tape remover and understand how concerning this must have been.

As we hadn’t received any direct contact from you regarding this, we have now messaged you directly so we can gather more information and assist you further.

We would like the opportunity to look into this for you, as this is not something we would expect when the product is used as directed and this is one of our top selling products and complaints of this nature are extremely rare.

Our team will be happy to provide guidance and support to help resolve this for you.

Please check your messages and respond when you can so we can assist you further.

Kind regards,
The Cliphair Team

Rated 2 out of 5 stars

I’m a regular customer ant it’s the…

I’m a regular customer ant it’s the first time getting the halo extensions. Not great. Unfortunately I used it once and it hurt my head so much and I cannot return it.

23 March 2026
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Reply from Cliphair

Hi Vanessa

Thank you for your review.

We’re sorry to hear that you were disappointed with your halo extensions, especially as a regular customer—we truly value your continued support. We also understand how uncomfortable this experience must have been.

Halo extensions can sometimes feel different compared to other methods, as the wire sits around the head and may require slight adjustment to ensure a comfortable fit or possible a different size wire and you will find several spare wires in all sizes, placed inside the box.

Our team would be more than happy to guide you on how to adjust the wire for a better, more secure and comfortable fit.

As the item has been used, we are limited in terms of returns for hygiene reasons. However, we would still really like the opportunity to assist you further and explore any possible options available.

Please contact our customer service team at customerservice@cliphair.co.uk and we’ll be happy to help.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Fast shipping, amazing products

Recommend this website for all your hair needs

21 March 2026
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Reply from Cliphair

Hi Sian

We’re so happy to hear you’re pleased with your order! It’s wonderful that the shipping was fast and the products amazing. Thank you for recommending Cliphair for all hair needs!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Friendly customer service

Friendly customer service, clear return processes, clear exchange processes. Good delivery variety and price. This is the place for princess hair. Love love love Cliphair!

18 March 2026
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Reply from Cliphair

Hey Kaya

We’re so happy to hear you love Cliphair! It’s wonderful that our customer service, clear returns and exchanges, delivery options, and pricing have all impressed you. Thank you for your amazing feedback!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

My extensions are lovely and so soft

My extensions are lovely and so soft, I liked them so much i recommended you to my sister, she usually pays around £800 for her extentions as she has 24". She got hers from you this time at nearly a third of the price. We are both really happy 👍👍

5 February 2026
Cliphair logo

Reply from Cliphair

Hi Jude

We’re so thrilled to hear you and your sister are loving your extensions! It’s wonderful that you found our hair soft, beautiful, and great value — and even better that your sister could get her 24" extensions at a fraction of the price.

Thank you so much for recommending Cliphair!

Love,
The Cliphair Team ✂️💜

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