Cliphair Reviews 3,172

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,103 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as soft, natural-looking, and blending perfectly. Many people highlight the efficient and fast delivery service, often noting that orders arrive quickly. The customer service is also frequently commended for being helpful, responsive, and providing great confidence. Reviewers appreciate the ease of the ordering process and the wide range of shades available, making it simple to find a perfect match. However, some customers were dissatisfied with specific product types, particularly the halo extensions, finding them ill-fitting or not working as advertised. A few people also reported issues with the hair becoming matted or tangled after a short period. Additionally, some reviewers experienced problems with delivery, including parcels being sent to incorrect addresses or not being received, leading to frustration with the resolution process.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the hair extensions for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the hair extensions for being soft,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Order

Users describe ambiguous interactions with order. Many customers praise the simple ordering process, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a really great experience with Cliphair! The quality of the hair extensions is amazing—super soft, natural-looking, and they blend perfectly with my own hair. They’re easy to clip in and fee... See more

Company replied

Rated 5 out of 5 stars

Highly recommended! Decent high quality, thick double weft 18” human clip in hair extensions. Colour match is perfect, well packaged and delivery is so quick. Always pleased with my purchases, never... See more

Company replied

Rated 5 out of 5 stars

Lynn was amazing. I work in customer service myself, so i really appreciate good service. The phone was picked up quickly and my issue (my fault for ordering the wrong item) was solved quickly and she... See more

Company replied

Rated 5 out of 5 stars

Great I ordered the wrong colour and clip hair had no issues and processed by replacement quickly. The quality of the product is amazing and worth paying the extra money. Customer service is super fas... See more

Company replied


Company details

  1. #16 of 22 best companies in Hair extensions supplier
  2. #189 of 221 best companies in Beauty product supplier

About Cliphair

Written by the company

Cliphair main banner

Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.

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Explore the Full Freedom of Cliphair Extensions

Written by the company

Multiple categories, styles and shades
At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.

Trusted Not to Compromise on Quality

Customer service you can count on!

At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions. Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Beautiful hair extensions that never disappoints!

Highly recommended! Decent high quality, thick double weft 18” human clip in hair extensions. Colour match is perfect, well packaged and delivery is so quick. Always pleased with my purchases, never any issues. Thank you very much Cliphair! A*****

7 April 2026
Unprompted review
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Reply from Cliphair

Hi Hannah

We love hearing this kind of feedback! It’s wonderful that your extensions continue to meet your expectations with their quality, thickness, and perfect colour match.

We’re so pleased you’re always happy with your purchases and our quick delivery — thank you for your recommendation and support!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Brilliant hair and super thick

Brilliant hair and super thick

1 April 2026
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Reply from Cliphair

Hi Zoe

So happy to hear you love your hair! It’s wonderful that it’s brilliant and super thick, just as you hoped.

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

Shocking

Ordered the halo extensions a few months ago came out of the package silky and smooth they were okay for the first 2 weeks now they are beyond matted and ratty. I use pretty good products even splashed out on some more expensive salon quality products and no change. Absolutely terrible they weren’t cheap as well I can’t even get through shift at work without the hair looking like the end of a broomstick. I’ve had better quality extensions from Shein!

28 November 2025
Unprompted review
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Reply from Cliphair

Hi Marnie

Thank you for your review.

We’re very sorry to hear about your experience and understand how disappointing this must be, especially given your expectations and the investment made.

As no order details or contact information have been provided, we are unfortunately unable to locate your order or investigate this further at this time. Please be assured that all of our hair is made from 100% Remy human hair and undergoes thorough quality checks before being dispatched.

We would really appreciate the opportunity to look into this for you and help resolve the issue. Please contact our customer service team at customerservice@cliphair.co.uk with your order details, and we will be more than happy to assist you further.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Amazing extensions and completely on…

Amazing extensions and completely on time!

31 March 2026
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Reply from Cliphair

Hi Artima

We’re so pleased to hear your extensions arrived on time! It’s wonderful that you’re loving them and everything went smoothly.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Wooow

Wooooooooowwwww

1 April 2026
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Reply from Cliphair

Hi Najah

We’re so thrilled by your excitement! It’s wonderful to hear you’re loving your Cliphair hair.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Website easy to find what i wanted…

Website easy to find what i wanted colour match was perfect and delivery was excellent

31 March 2026
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Reply from Cliphair

Hi Tracey

So pleased to hear you had such a smooth experience! It’s wonderful that the website was easy to navigate, the colour match was perfect, and the delivery excellent.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

So far these are amazing.

So far these are amazing.

30 March 2026
Cliphair logo

Reply from Cliphair

Hi Paula

We’re so happy to hear you’re loving your extensions so far! It’s wonderful that they’re meeting your expectations.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Amazing

Overall - amazing company - fast to respond to emails and really fast delivery!!!

2 April 2026
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Reply from Cliphair

Hi Zara

So pleased to hear you had such a great experience! It’s wonderful that our team responded quickly and that your delivery was super fast.

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

I have attempted to return the item via…

I have attempted to return the item via your website but was unable to select the desired option. The system then prompted me to exchange the item which I did not wish to do. I would like a refund instead.

29 March 2026
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Reply from Cliphair

Hi Portia

Thank you for your review.

We’ve contacted you directly via email to assist further and ensure your request for a refund is processed correctly. S

We are sorry that the online system defaulted to exchange options, but we can absolutely guide you through the correct process for a refund once we have the necessary details.

Please check your inbox so we can resolve this for you as quickly as possible.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

So easy to order

So easy to order. Quick processing and delivery time

27 March 2026
Cliphair logo

Reply from Cliphair

Hi Laoise

We’re so happy to hear you found ordering easy! It’s wonderful that the processing and delivery were quick and smooth.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

I recently bought Fantastic Quality and Easy Shopping Experience! clip-in hair…

I recently bought some clip-in hair extensions and I’m really impressed! The website was very easy to navigate, which made the whole process quick and hassle-free. The hair itself is in excellent condition—super soft, shiny, and feels great quality.
Delivery was also a big plus, arriving within just 2 days, which was faster than expected. Overall, a quick, efficient service at a great price. I would definitely recommend and will be purchasing again!

29 March 2026
Cliphair logo

Reply from Cliphair

Hey Tracy

So pleased to hear you had such a positive experience! It’s wonderful that the website was easy to navigate, the hair feels soft and high-quality, and the delivery was so fast.

Thank you for recommending Cliphair — we can’t wait to have you shop with us again!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Excellent quality!

1 April 2026
Cliphair logo

Reply from Cliphair

Hi Ashley

We’re so happy to hear you’re pleased with your order! It’s wonderful that the delivery was fast and the quality excellent.

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

AVOID THIS COMPANY

My parcel was photographed on my front step by dpd ( I was home) when I got delivery notification there was no package there . Dpd told me that cliphair have to raise an investigation… cliphair not interested. So not only did I miss my hair appointment for my wedding but I’m also £200 Down. Absolutely terrible company. Would avoid like the plague ( cliphair jave only intervened since I wrote this review ) they weren’t interested before.

28 March 2026
Cliphair logo

Reply from Cliphair

Hi Kirsty

Thank you for your feedback.

We completely understand how frustrating this situation has been, and we want to reassure you that we are actively investigating your parcel with the courier. Our team has been in contact with you throughout this process, and we will provide an update as soon as we have further information.

We appreciate your patience while we work to resolve this and are committed to assisting you fully.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Long time customer

I have used clip hair extensions for years and they are the best quality I’ve found at competitive prices. The company are always willing to go above and beyond for their customers when they have questions or issues with an order.

31 March 2026
Cliphair logo

Reply from Cliphair

Hi Jayela

We’re so pleased to hear you’ve had such a positive experience over the years! It’s wonderful that our quality, pricing, and customer care continue to meet your expectations.

Thank you for your loyalty and support!

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

Very disappointing !!

Very disappointing !!! The hair feels rough looks fake and doesn’t blend well at all. The color was okay but after washing it, the quality became even worse. It got damaged easily, and when I brushed it, a lot of hair fell out.
The clips are also very uncomfortable and don’t feel secure.
I’ve bought many hair extensions before, and even my old ones are much better than this. I was honestly shocked by the difference.
For over £200, this is a complete waste of money. I would not recommend it at all.

9 February 2026
Cliphair logo

Reply from Cliphair

Hi Fadia

Thank you for sharing your feedback.

We’re sorry to hear that your experience with the hair has not met your expectations. All of our hair undergoes thorough quality checks to ensure it is 100% human hair, and we take customer satisfaction very seriously.

As we have not received any previous contact from you, we’ve sent an email to help assist you further.

Please check your inbox so our team can guide you on the next steps and help resolve this matter.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Really beautiful hair extensions really…

Really beautiful hair extensions really long and light and it’s real hair the quality is amazing come very fast too

27 March 2026
Cliphair logo

Reply from Cliphair

Hi Clare

So happy to hear you love your extensions! It’s wonderful that they’re long, light, real human hair, and arrived quickly — we’re thrilled the quality impressed you.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Love their hair extensions

I’ve been using this brand for about 8 years. I love their hair extensions, very soft and amazing quality.

16 February 2026
Cliphair logo

Reply from Cliphair

Hey Chrissy

We’re so pleased to hear you’ve loved Cliphair for 8 years! It’s wonderful that our extensions continue to be soft and of amazing quality — your loyalty means so much to us.

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars
Cliphair logo

Reply from Cliphair

Hi Vikki

Thankyou for your review.

I have checked your order and can see that you did not order Clip Ins and that you purchased our Remy Royale Hair Weft which does not contain clips.

Please visit the returns section of our website where you can organise a free exchange to the correct product.

Please let us know if you require any further assistance.

The Cliphair Team

Rated 5 out of 5 stars

Very good quality

Very good quality, a bit expensive but the quality says everything. Nice shade too

25 March 2026
Cliphair logo

Reply from Cliphair

Hi Paola

We’re so pleased to hear you love the quality and shade of your extensions! It’s wonderful that the quality stood out to you — we always aim to provide hair that’s worth it. Thank you for your honest feedback!

Love,
The Cliphair Team ✂️💜

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