I loved this brand when I first started using them. I buy a set, same color, of clip in extensions every 4 months for years now. The past couple of purchases, the quality of the hair has not been the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... See more
Company replied
The extensions are nice, the delivery was fast and they provided lots of updates along the way. The reason for 4 stars is that it's not made clear before purchasing, that orders ship from UK and incur... See more
Company replied
The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
Company replied
Company details
About Cliphair US
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
United Kingdom
- cliphair.com
2.9
Average
704 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt responses and great quality!
Prompt responses, thorough and the quality is amazing!
9 February 2026
Unprompted review
Reply from Cliphair US
Hi Leah
We’re so thrilled you’re happy with your experience! 🌟 Delighted the quality exceeded your expectations and our team’s responses were helpful and thorough 💁♀️✨😍💜
Love,
The Cliphair Team ✂️💜
The worst hair ever
The worst hair ever, it came with some oil in it and the clip ins don't stay👎🏻👎🏻👎🏻👎🏻 super bad quality hair I paid over $360 dlls for a hair that end in the trash👎🏻👎🏻 the worst hair I ever bought in my life
21 January 2026
Reply from Cliphair US
Hi Eliza
Thank you for your review.
We’re very sorry to hear that you’re unhappy with your recent purchase. We haven’t received any prior contact from you regarding this issue, so we’ve now emailed you directly to assist further and to look into your concerns in more detail.
Please rest assured that all of our hair extensions are made from 100% Remy human hair and undergo multiple quality checks before dispatch. We take all feedback seriously and would really like the opportunity to review your case and help resolve this for you.
Kind regards,
The Cliphair Team
I received the incorrect order
I received the incorrect order. Sending it back has been a big hassle as Australia post will not except the return sticker.
I have not been able to return or exchange my order.
20 January 2026
Reply from Cliphair US
Hi Caroline
Thank you for your review.
We’re very sorry to hear that you received the incorrect order — this is extremely rare, and we completely understand how frustrating this must have been for you. After reviewing your communication, we can see that you did mention this was due to receiving the wrong order, and our customer service team is already assisting you to resolve the issue and help with returning the product.
We truly apologise for the inconvenience caused and appreciate your patience and understanding while we work to ensure this is put right as quickly as possible.
Kind regards,
The Cliphair Team
Way To Expensive
They are beautiful but way to expensive. I found some cheaper. They are fabulous if you are willing to spend that much. I am not.
26 August 2025
Reply from Cliphair US
Hi Stephanie
Thank you for your review.
We’re glad to hear that you found our hair extensions beautiful! We understand that our products are an investment, and we always aim to provide high-quality 100% Remy human hair with rigorous quality checks to ensure longevity and performance.
We appreciate your feedback and hope that if you choose to invest in our hair in the future, you enjoy the quality and care that goes into every product.
Kind regards,
The Cliphair Team
Love the hair
Love the hair! Color match is great! Don’t order for one or two day delivery as you will be charged a tariff fee one that I was not informed about from the company. that is my reason for four stars. I paid $9.99 for 1 to 2 tape delivery and then when the UPS people got here, they informed me that I owed them another $40 for custom. I believe this should be on the checkout page for people who are wanting it shipped one or two days. I contact a customer service and they said that in the regular shipping they cover that and they do so why don’t you do it for the one to two day shipping?
28 January 2026
Reply from Cliphair US
Hi Terri
Thank you for your review and feedback.
We’re so pleased to hear that you love the hair and that the colour matched perfectly!
Regarding customs charges, we do not set or collect these fees, as they are determined by your country’s customs authorities. For EU and international orders, the standard shipping service usually allows for customs to be included in our delivery charges, but express services such as 1–2 day delivery are handled by the courier, and any customs or import fees are applied by them. Unfortunately, we have no control over these additional fees, which is why they may appear at the point of delivery.
We appreciate your feedback and will review our website and checkout information to make this clearer for future customers.
Kind regards,
The Cliphair Team
Gorgeous hair!
Speedy delivery, beautiful hair, so close to what I need. Gorgeous packaging with additional clips. Absolutely love it!
14 January 2026
Reply from Cliphair US
Hi Erin
We’re over the moon to hear how much you love your new hair! 🌟 So happy you’re thrilled with the speedy delivery, beautiful quality, and gorgeous packaging 💁♀️✨.
Delighted it was such a close match and that you loved the extra clips too 😍💜
Love,
The Cliphair Team ✂️💜
The hair is surprisingly high quality
The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
6 January 2026
Reply from Cliphair US
Hi Julia
We’re so glad you’re happy with the quality of your hair! 🌟 Thank you for your feedback regarding customs fees 💁♀️✨. We really appreciate you bringing this to our attention and will make sure to provide clearer guidance for future orders 😍💜
Love,
The Cliphair Team ✂️💜
Reply from Cliphair US
Hey Dimitra
We’re so glad to hear you’re happy with everything! 🌟 Thrilled you love the beautiful product and had an excellent experience with our customer service 💁♀️✨😍💜
Love,
The Cliphair Team ✂️💜
I didn’t get my order
24 December 2025
Reply from Cliphair US
Hi Shnorig
Thank you leaving your review.
We have checked the tracking for you and can see that the order has been delivered and the Courier has provided images for the proof of delivery.
We ask that you check all of your safe places and neighbour and if the order has still not be located, please contact our customer service team at
customerservice@cliphair.co.uk we will be more than happy to assist you further.
Thank you
The Cliphair Team
Not happy
I. Still Haven’t my parcel and i am worrying about if i got hacked by this website or??
11 January 2026
Reply from Cliphair US
Hi Eleve
Thank you for getting in touch.
We are sorry to hear there is a delay with the delivery of your order.
I can see the order is still working its way through the couriers network, however our team will contact them today for further updates and we shall be in contact with you shortly with an update on your parcel via email.
We are sorry for any inconvenience this has caused and would always suggest that if you have any queries with your order to contact our customer service team who will be more than happy to assist you further.
Thank you
The Cliphair Team
The shipping time was decent
The shipping time was decent. Quality good. I had to pay an import tax of $45 in order to get my extensions. This should be disclosed up front
27 December 2025
Reply from Cliphair US
Hi Tammy
We’re pleased to hear that you were happy with the shipping time and quality of your extensions. Regarding the import tax, we completely understand how frustrating unexpected charges can be.
However, these fees are not applied by Cliphair but are set by your local customs authorities in accordance with the import regulations of the destination country.
To help customers avoid surprises, we do display this information on our website.
We appreciate your feedback and will continue to look for ways to make our information clearer for our international customers.
Kind regards,
The Cliphair Team
Reply from Cliphair US
Hi Angelina
We’re very sorry to hear that you have not yet received your order. Please be assured that our customer service team is already in contact with you to assist further and investigate the situation with the courier.
We appreciate how frustrating it can be to experience a delay and are doing everything possible to ensure your order reaches you as quickly as possible. If you have any additional questions or concerns in the meantime, please do not hesitate to reach out to us at customerservice@cliphair.co.uk
.
Kind regards,
The Cliphair Team
This hair is the real deal
This hair is the real deal! The quality is the best I have seen. The hair was exactly as described. The shipping was quick and uncomplicated. Will be back for more.
10 December 2025
Reply from Cliphair US
Hey Ashley
Thank you so much for your amazing feedback! 🌟
We're thrilled you love the quality and that your order arrived quickly and smoothly 💁♀️✨. Can’t wait to have you back for more gorgeous hair 😍💜
Love,
The Cliphair Team ✂️💜
Quality and beautiful natural color
Great discount promotion, light auburn color is exactly as shown in picture bought same before and very happy with quality.
27 November 2025
Reply from Cliphair US
Hi Liz
Thank you so much for your lovely feedback! 🌟 We're so happy you love the beautiful light auburn shade and that it matched perfectly 💁♀️✨. Delighted you’re enjoying our quality and promotions too 😍💜
Love,
The Cliphair Team ✂️💜
Have not received my order and did not…
Have not received my order and did not offer any assistance besides to contact the carrier.
24 November 2025
Reply from Cliphair US
Hi Kalee
Thank you for your review, and we’re very sorry to hear that you haven’t yet received your order.
Please be assured that our customer service team is already in contact with you to assist further. We completely understand how frustrating delivery delays can be, and we’re doing everything we can to resolve this with the courier on your behalf.
Kindly check your emails for the latest updates from our team — we’ll continue to keep you informed until the matter is fully resolved.
Kind regards,
The Cliphair Team
The company charged me an additional…
The company charged me an additional fee of 88 for international shipping on top of what I paid for express shipping which was for 1-3 business days, it has now been over 9 business days and I have not yet received my package
4 December 2025
Reply from Cliphair US
Hi Alexa
Thank you for your review.
We can confirm that your order has now been successfully delivered.
Regarding the additional charge, please note that customs duties and import taxes are applied by your country’s customs authority, not by Cliphair. These fees vary by location and are beyond our control.
We sincerely apologise for the delay you experienced and appreciate your understanding.
Kind regards,
The Cliphair Team
High Quality Hair
The hair is high quality and the color is as described. My hairpiece arrived in a few days. Very pleased with the quality and service.
20 November 2025
Reply from Cliphair US
Hi Patti
Thank you so much for your lovely feedback! 🌟 We're so happy you’re pleased with the high-quality hair and perfect colour match 💁♀️✨. Delighted to hear your hairpiece arrived quickly too 😍💜
Love,
The Cliphair Team ✂️💜
Reply from Cliphair US
Hi Evgeniya
Aww, thank you so much! 🥰
I’m really glad you’re enjoying it — that means a lot! 💕
Warm regards,
The Cliphair Team
Nice extensions, beware of customs fees
The extensions are nice, the delivery was fast and they provided lots of updates along the way. The reason for 4 stars is that it's not made clear before purchasing, that orders ship from UK and incur customs fees. In my case this was $50 more, and if I wanted to exchange the colour then I'd have to pay that again. I would like to exchange them but I don't want to spend an additional $100 on top of what I wanted to spend, therefore I will be sticking with what I have, which isn't perfect so I don't love them as much as I would like.
21 November 2025
Reply from Cliphair US
Hi Kerri
Thank you so much for your honest feedback 💕
We’re really glad to hear you’re happy with the quality of your extensions and that your order arrived quickly with plenty of updates along the way — we truly appreciate your kind words!
We completely understand your frustration about the unexpected customs fees. These charges are set by local customs authorities and are unfortunately outside of our control, as all international orders are shipped from the UK. However, we’re very sorry this wasn’t made clearer at checkout — we’ve since been working to make this information more visible for our customers.
If our customer service team can assist in anyway, please reach out to us at support@cliphair.com and we’ll take care of you right away. 💖
Love,
The Cliphair Team 💫
Glad your company has samples
Glad your company has samples. I like both the ones I ordered, and both match my hair almost perfectly.
9 November 2025
Reply from Cliphair US
Hi Gretchen
Thank you so much for your feedback! 💕
We’re thrilled to hear that you’re happy with the samples and that both match your hair almost perfectly. Our colour match service is designed to make choosing the right shade as easy as possible, so it’s wonderful to know it helped you feel confident with your choices.
We can’t wait for you to try your full set of extensions and hope you love them just as much as the samples! 🥰
Love,
The Cliphair Team 💖
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.