I loved this brand when I first started using them. I buy a set, same color, of clip in extensions every 4 months for years now. The past couple of purchases, the quality of the hair has not been the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... See more
Company replied
The extensions are nice, the delivery was fast and they provided lots of updates along the way. The reason for 4 stars is that it's not made clear before purchasing, that orders ship from UK and incur... See more
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The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
Company replied
Company details
About Cliphair US
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
United Kingdom
- cliphair.com
2.9
Average
700 reviews
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Premium Hair
they are very soft, voluminous, and match perfectly. I ended up getting them layered to blend with my blunt shoulder cut, and I was not disappointed at how great it looks. remy human hair is the best, and this brand is premium. I also love how their tracking is consistent. I was not surprised or left in the dark on where my package was.
6 November 2025
Reply from Cliphair US
Hey Treya
Thank you so much for your wonderful review! 💕
We’re thrilled to hear how happy you are with your extensions — it sounds like your stylist did an amazing job blending them with your shoulder-length cut! ✂️💁♀️ We couldn’t agree more — our Remy human hair is designed to feel soft, voluminous, and natural, and we’re so glad you’ve found it to be truly premium quality.
It’s also great to know you appreciated the smooth, transparent tracking process — we always aim to make every part of your Cliphair experience stress-free from checkout to delivery. 🚚✨
Thank you for choosing Cliphair — we can’t wait to see you back for your next order! 💖
Love,
The Cliphair Team 💫
Great company to work with
This company does their very best to get you your hair piece to you as quickly as possible. I love that they have returns if you’re not happy as long as you don’t open the health bands that are on them. I had to return mine, and they were very prompt at giving me a refund. Now that the hair is beautiful unfortunately it didn’t work for me, but I’m sure it will work for others
13 October 2025
Reply from Cliphair US
Dear Anita
Thank you so much for your lovely review! 💕 We’re so glad to hear you were happy with how quickly your order arrived and that our returns process was easy and efficient. We always want our customers to feel confident when shopping with us, so we really appreciate you highlighting that.
It’s also great to know you found the hair beautiful — even though this particular piece wasn’t the perfect fit for you. If you ever decide to give Cliphair another try, we’d love to help you find your ideal match through our free colour match and style consultation service. Our experts can help you choose the best shade and extension type for your hair goals.
Thank you again for your kind words — we hope to help you find your dream set next time! ✨💖
— The Cliphair Team
US Customers - Dont Order
Ive order from you many times, and this time I had to pay 55 to UPS for my order. Its not your fauly but I think you need to make the customer more aware of that. I thought it was a scan and ignored it for 1 week. I reached out to your staff and they said its noted in the terms and conditions - cmon, who reads that?
18 October 2025
Reply from Cliphair US
Hi Delaney
Thank you for sharing your feedback, and we’re very sorry for the inconvenience caused by the unexpected customs charges.
We completely understand how frustrating these additional fees can be. However, customs duties and import taxes are determined by the local authorities of the destination country and are unfortunately outside of our control. We do aim to make this as clear as possible on our Shipping & Delivery page, where information about potential customs fees is explained in full transparency for our international customers.
We truly value your continued loyalty as a returning customer and are sorry this experience didn’t meet expectations.
If you’d like any help with future orders or further clarification, please don’t hesitate to reach out to us at customerservice@cliphair.co.uk
— we’d be more than happy to assist you.
Kind regards,
The Cliphair Team
Excellent customer service so far
Update: my order was lost in shipping and after reaching out I had a prompt response and replacement has been shipped! Cant wait to try it out!
30 September 2025
Reply from Cliphair US
Hi Rosemary
We’re very sorry to hear about the delay and the confusion regarding your order updates. We completely understand how frustrating it must be to receive multiple notifications without any tracking information.
We can confirm that your message has been received, and our team is now investigating this matter as a priority to identify what has caused the delay. We’ll be back in touch with you shortly with a full update.
Thank you for your patience and for bringing this to our attention.
Kind regards,
The Cliphair Team
The hair was dull
The hair was dull. Not shiny. It also faded with the first wash.Not worth the money.
29 September 2025
Reply from Cliphair US
Hi Sherry
We’re sorry to hear that you were disappointed with your recent purchase. We haven’t received any contact from you regarding this matter, so we’ve now reached out via email to assist you further.
Please note that all of our extensions are made from 100% Remy human hair and undergo thorough quality checks to ensure high standards of shine, strength, and colour retention. Colour fading or dullness is uncommon, so we’d really like to investigate this further and help resolve it for you.
Kind regards,
The Cliphair Team
They claim this hair is 100% real Remy…
They claim this hair is 100% real Remy hair I ordered the deluxe aswell , after one wash went frizzy , couldn’t even get a brush through it it was pulling out my natural hair as it was so knotty , the hair looks like it should have come off a toy doll I had them asked for a refund they said I had to send the hair back for a refund so I have paid all the money for fitting and if they can’t find the proboem with the hair then I get no refund at all , would not recommend this brand at all I have had my extensions in for less then two weeks ! Really is a joke cause I have wasted nearly 500 pounds to do this hair !
16 October 2025
Unprompted review
Reply from Cliphair US
Hi Mia
We’re sorry to hear that you were unhappy with your extensions. After reviewing your case, we can confirm that you were in touch with our customer service team and, as you were unable to return the hair for assessment, a partial refund was issued as agreed.
Following your additional feedback, we also increased the refund amount as a goodwill gesture, which you kindly accepted and confirmed you were happy with.
If a customer experiences any issues with their order, we often request that the hair be returned for further assessment so our quality team can investigate. However, we do appreciate that this is not always possible, and in such cases, we aim to find a fair alternative resolution.
The Cliphair Team
I was charged an additional $45 from…
I was charged an additional $45 from the UPS guy.
I have emailed you about the charge and no oe has responded.
1 October 2025
Reply from Cliphair US
Hi Tracie
Thank you for your review.
We’re sorry to hear about the unexpected customs fees you encountered upon delivery, and we completely understand how frustrating this must have been.
To clarify, these additional costs are not charged by Cliphair but are applied by the customs authorities in the destination country. They typically include import duties, VAT, and other local taxes that vary depending on national regulations.
Details of these charges are mentioned on our website.
We’ve checked our system thoroughly and, unfortunately, couldn’t locate any email correspondence from you regarding this matter. It’s possible your message didn’t reach us or was filtered by your email provider.
If you would like any further assistance, please feel free to contact us at customerservice@cliphair.co.uk
Best Regards
The Cliphair Team
BUY CLIPHAIR!!!
I reluctantly paid the extra $130 for the tariff BUT it was worth it because the color is perfect and the quality is amazing!!!
21 September 2025
Reply from Cliphair US
Hi Belinda
Thank you so much for your amazing review! 💕 We’re thrilled to hear that your colour is perfect and that you’re happy with the quality of your hair ✨ We really appreciate your support and patience with the tariff – your kind words make it all worthwhile!
Love,
The Cliphair Team 💖
The worst quality hair save your money they dont even refund
The worst quality hair i have ever hadno doubt about that they care more about the money they get than the customers and the product they sell the hair is frizzy dry and you have to keep brushing it again and again honestly gutted I spent my money on this company they only gave back a tiny refund for what I paid honestly dont do it i got the tape ins and they're the worst
22 August 2025
Unprompted review
Reply from Cliphair US
Hi Chloe
Thank you for taking the time to share your feedback. We are very sorry to hear that you are unhappy with your recent order and that the extensions did not meet your expectations.
We can see from our records that you were in contact with our customer care team and that, as you were unable to return the hair to us for assessment, a partial refund was offered and issued as a gesture of goodwill. While we always encourage returns so that we can fully investigate any quality concerns, we understand that this is not always possible and therefore try to find the fairest solution in each individual case.
Please be assured that we take all feedback seriously and will continue to use it to improve both our products and service. If there is anything further we can assist you with, our team remains available via email to support you.
Kind regards,
The Cliphair Team
LOVE THIS COMPANY!
LOVE THIS COMPANY!
I have bought multiple types of hair extensions and have always been very happy with the quality.
2 September 2025
Reply from Cliphair US
Hi Cassandra
Thank you so much for your wonderful review! 💕 We’re over the moon to hear that you’ve loved every type of extension you’ve tried from us. Consistent quality is something we’re so proud of, and your loyalty means the world. ✨
Love,
The Cliphair Team 💖
I ordered them for my girlfriend and…
I ordered them for my girlfriend and she wanted a single clip hair extensions. And that’s what the picture showed what I got was eight clip ends. I just want a one piece 200 g platinum blonde hair extension. Also, it said free shipping then I’m getting emailed from UPS to pay $49 to receive it..
10 September 2025
Reply from Cliphair US
Hi Jon
Thank you for your feedback. We are very sorry to hear that your recent order did not meet your expectations, and we completely understand how disappointing this must have felt for you and your girlfriend.
After carefully reviewing the order details, I can confirm that the product purchased was our 8 Piece Clip-in Set, which is clearly described and shown on our website. Unfortunately, this may have caused some confusion if you were expecting a One Piece Extension instead. We have attached the order details for your reference so you can see exactly what was selected at checkout.
Regarding the shipping charges you mentioned, at checkout we do offer two different delivery options:
Standard Free Shipping (which does not include duties, VAT, or taxes charged by the local customs authority or courier), and
Flat Rate Shipping with Duties & Taxes Included, which ensures there are no further charges upon delivery.
In this case, the option with duties included was not selected at the time of placing your order, which is why UPS requested an additional payment.
To resolve this for you, please rest assured that you are welcome to return your order free of charge for either a refund or an exchange for the correct product your girlfriend would like instead. Our team will be happy to guide you through the process and arrange everything for you.
We truly value you as our customer and would love the chance to put this right for you. Please let us know how you’d like to proceed, and we’ll take care of the next steps right away.
The Cliphair Team
Reply from Cliphair US
Hi Elizabeth
Thank you so much for your lovely review! 💕 We’re so glad you’re happy with the quality and price of our products — giving you amazing hair at great value is always our goal. ✨
Love,
The Cliphair Team ❤️
Every thing was good I loved the hair…
Every thing was good I loved the hair it just was the wrong color
16 August 2025
Reply from Cliphair US
Hi Pattie
Thank you so much for your feedback — we’re really pleased to hear that you loved the hair, though we’re sorry the colour wasn’t quite right this time.
We completely understand how important it is to find the perfect shade match, and our customer service team would be more than happy to assist you with an exchange or return which is a free service.
If you’d like, you can also take advantage of our free colour match service, where our specialists can recommend the best shade for you based on your photos to ensure a perfect match next time.
Please get in touch if you would like our further assistance
The Cliphair Team
Make sure the color is a good match to your own
It is pretty but I wish the colors were better blended. I have not worn it yet but seems to be a good fit.
10 August 2025
Reply from Cliphair US
Hi Sheri
Thank you for your feedback 💕 We’re glad to hear you’re happy with the fit, but we’re sorry to hear the colour wasn’t quite as blended as you’d hoped.
To help you get the perfect match, we’d recommend trying our free colour match service – just send us a photo and our team will help you find the best shade for your hair ✨.
Love,
The Cliphair Team ❤️
Reply from Cliphair US
Hi Marina
Thank you so much for your wonderful review! 💕
We’re delighted to hear you’re happy with the quality, colour match, and prompt delivery. Your support means the world to us! ✨
Love,
The Cliphair Team ❤️
I'm very happy with the colour and hair but one piece was less hair than the other. Also these are beautiful but I suggest people with a thicker hair type wear them. A little too heavy for fine.
I'm very happy with the colour and hair but one volumizer
29 July 2025
Reply from Cliphair US
Hi Shannon
Thank you so much for sharing your feedback! 💖 We’re really pleased to hear you’re happy with the colour and overall quality of the hair. We’re sorry to hear about the difference you noticed in one piece and that the volumizer felt a little heavy on fine hair.
If you could please reach out to our customer service team, they’ll be more than happy to take a closer look and help you further with this. We want to make sure you’re completely happy with your purchase ✨
Love, the Cliphair team 💕
Reply from Cliphair US
Hi Stephany
Thank you so much for your lovely review! 💖
We’re so glad to hear you’re happy with the quality and perfect colour match of your extensions – that means everything to us! ✨
Love, the Cliphair team 💕
Reply from Cliphair US
Hi Marisela
Thank you for your lovely feedback! 💕
We’re so happy you’re enjoying the softness and shine of your new hair — nothing beats that fresh, silky feel! ✨
Love the Cliphair Team
Extremely Disappointed, Poor Quality and No Customer Support
I had high hopes for these clip-in extensions, especially as someone going through postpartum and looking for a confidence boost. Unfortunately, they shed excessively after just three wears — even with gentle handling and proper care. The quality is nowhere near what I expected for the price.
I reached out to customer service with a refund request and followed up multiple times, providing my order number and offering to send photos — and I still haven’t received any response. The lack of communication is incredibly frustrating and unprofessional.
This purchase has been a disappointment both in product quality and customer support. I wouldn’t recommend this company based on my experience.
1 June 2025
Unprompted review
Reply from Cliphair US
Hi Autumn
Thank you for your feedback, and we're very sorry to hear about your experience. We take all concerns seriously and especially regret that you feel your emails were not acknowledged — this is not the level of service we aim to provide.
Despite conducting a thorough check across our systems, we have unfortunately not been able to locate any prior email contact from you. It’s possible that a technical issue or incorrect email address may have prevented your message from reaching us. To help resolve this as quickly as possible, we have now sent you a request via Trustpilot to obtain more information.
Please be assured that we are normally rated very highly for both our response times and the quality of our customer service, and we’re committed to making this right for you.
As soon as we have your details, we’ll be happy to investigate and assist you further without delay.
Warm regards,
The Cliphair Team
Reply from Cliphair US
Hi Alexandra
Thank you so much! 💖
We’re thrilled to hear you think these are the best extensions you've ever had — that truly means the world to us! 😊✨
Enjoy your new hair and don’t hesitate to reach out if you ever need anything.
Love,
The Cliphair Team 💕
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