Clobbercartelz Reviews 

360
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Paid over £430 for a stone island shirt early February. No communication re postage details / invoice. No reply to repeated emails. Phone numbers not recognised. Blocked my messages on... See more

Rated 3 out of 5 stars

I placed an order on thr 19th June and stick haven't received my order yet nor is there a trscking number or any email update or ETA. Emails have been sent but still haven't had a reply. Could some... See more

Rated 1 out of 5 stars

I bought a Moncler a couple of months back which was delayed in shipping. I decided to give them another chance and here I am wishing I didn't , Canada Goose tracksuit not even answering emails this t... See more

Rated 5 out of 5 stars

Top guys to deal with! I've bought loads of bits from them over the last year, always quick delivery, quality is spot on, they are super helpful, friendly customer service and on the odd occasion I've... See more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

360 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(360)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Slow delivery …

Delivery on last 2 items has been very slow and customer service is a nightmare. Once they actually respond they do sort any issues quickly and items are always great it just takes a while to get any kind of response from them at all

8 March 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking
Ordered a Dior Hoodie over 2 weeks ago
Not received & no contact from them despite several messages from me
Avoid these clowns
Now nearly 4 weeks has passed & still no item
Jamie even rang me with a cock & bull story about delivery attempted twice & sent back to them which I highly doubt as no tracking number was ever given
He didn’t even reply to Clearpay’s request
Why lie
Won’t ever be using again after spending thousands in the past
Proper Cockney Wideboy
AVOID

11 February 2024
Unprompted review
Clobbercartelz logo

Reply from Clobbercartelz

Spoken to Brendan - item was attempted delivery and being returned to us and re sent
Thanks Jamie
Trying to call you mate please call
Me

Rated 4 out of 5 stars

Great company - not the best customer service

Had a bit of a problem with my order where one t-shirt didn't come.

I did have to try and get through to Jamie on a few different platforms however he eventually rang me off his personal phone to sort things out a couple of days later.

Can tell this is an honest company with top quality products but could suggest possibly employing someone to deal with customer service enquiries.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I don’t know a company worse than this. I ordered a hoodie on the 4th December which I thought was plenty of time to get before Christmas as this was a gift. On the 7th December I messaged out of curiosity how long delivery takes as it did say usually next day delivery but with it been Christmas I understand it could take a little longer, they responded with they will track my order and let me know which I though was great. I then got told on the 13th December it was sent with Royal Mail special delivery which usually means next day. I then messages again on the 16th wondering where my parcel is and got a response through a voice message saying they’ll send a tracking a number. I spoke to someone else who was also having the same problem I continued to message on numerous occasions as they told me i should have my parcel but I don’t. I have very little response and when replying they have been very unprofessional. I am yet to receive a tracking number and got no response, I understand if they’ve sent it out and got lost or something on the way but they’ve been no help what so ever and it’s a lot of money just to forget about. I will be just taking matter in my own hands. I would avoid this company at all costs and will never order from here again!!

4 December 2023
Clobbercartelz logo

Reply from Clobbercartelz

Hi Gemma if you could dm me on insta please I will look into it
Thanks jamie

Rated 1 out of 5 stars

Only ok if nothing goes wrong

Only ok if nothing goes wrong. They sent the wrong item and took 3 weeks to refund it following multiple ignored messages through the website, WhatsApp and emails from me. I found the best way to get a reply is through instagram and the only way to get action was by raising a dispute through PayPal. As for the refund they said I get for the cost of postage to return the wrong item they sent well I’m still waiting! Customer care is clearly not a priority.
EDITED 21/12/23 Prompt response today and postage refunded.

15 December 2023
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Reply from Clobbercartelz

Item was sent slight different Colour print as other was out of stock - item was returned and refunded and return postage also refunded - feel negative review is harsh we get 1000s messages a day and especially now @ Xmas we aim to answer every message as soon as possible

Rated 5 out of 5 stars

I think it was Jamie who I dealt with

I think it was Jamie who I dealt with. He was incredible. Sent me voice messages, and kept me updated constantly. Pulled it out the bag for Christmas for presents. Cannot rate highly enough. What a top guy. If only every business was like this! Thanks again. You were amazing x

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Had a slight issue with my order…

Had a slight issue with my order contacted jamie and he phoned me straight away sorted the problem out instantly and items were delivered in less than 24hrs after our call top man and will defiantly be ordering again thanks mate

16 December 2023
Unprompted review
Rated 4 out of 5 stars

……..

Ordered 2 tops

1 December 2023
Unprompted review
Clobbercartelz logo

Reply from Clobbercartelz

All sorted replacement sent out today
Thanks Jamie

Rated 3 out of 5 stars

Follow up from previous experience.Adding on from previous review I did…

Adding on from previous review I did finally recieve the tracksuit trousers on the day Jamie had said which was 10th November ( considering the tracksuit was ordered on the 27th September and trousers sent back on the 6th October which were signed for by Clobbercartlez on the 7th October ) having to wait over 1 month for a replacement item when I expressed it was a present for my sons birthday I feel is not good customer service especially when it had been myself making most of the contact. Untill the review was put Trust Pilot which I feel is my right as a customer to express my experience of this company which was not satisfactory!. Only then has Jamie maintained regular contact and dealt with this matter personally! I dont appreciate though being contacted and asked several times to take the review down! The quality of the items are more than satisfactory and I was very pleased with them. But unfortunately neither myself or my son would purchase from them again as the service is far less than satisfactory.

27 September 2023
Unprompted review
Clobbercartelz logo

Reply from Clobbercartelz

Sorry you wasn’t happy with the transaction as soon as I knew there was a problem I have done all I could to put it right.
We have sent a gift voucher for discount off your next order if you wish to use us as an apology and as gesture of goodwill
Thanks Jamie

Rated 5 out of 5 stars

ordered item of clothing took money…

Had a small issue
jamie was in contact quickly and resolved the matter with urgency top man Jamie thanks again 👍

13 November 2023
Unprompted review
Clobbercartelz logo

Reply from Clobbercartelz

Please message me on instagram
And I will sort this problem
Thanks
Item has been delivered

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