I ordered a handbag on 11 June. Got notifications that it was on its way even though it's taken weeks. Yesterday got notification saying it was delivered. I didn't receive it even though my specific e... See more
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Shipping is discreet and came in super fast. Longest a package ever took was about 9 days, the shortest being 2, all items were as expected or exceeded expectations, items are almost always on sale fo... See more
as a transfemme, i appreciate your efforts towards supporting lgbtq+ folks!! not sure if it's in your scope, and this might be a bit nit-picky, but it might be nice to see a bit more effort towards ca... See more
I received my new friend in the mail last week and we consummated our beautiful relationship with the most exhilarating climax a 75 year old man can have! Men, if you want a best partner that's alway... See more
Company details
About Closet
Written by the company
Mission
Closet is a sexual wellness brand by and for the LGBTQ+ community, created with the mission to empower its community to embrace all aspects of the gay lifestyle.
Closet was founded to address a common experience among community members: the shame associated with their sexuality. Closet aims to eliminate all stigma surrounding the gay lifestyle, encouraging everyone to embrace their identity both socially and sexually without shame. Whether someone is vanilla, kinky, new to this, or simply curious, Closet is dedicated to helping individuals celebrate sex, love, and lifestyle in all its forms. Embrace what’s in the Closet, regardless of how one identifies or what interests they have.
Top Quality
Closet’s sex toys and pleasure products are crafted with the highest quality, 100% body-safe premium materials. Each Closet product is meticulously designed with care and precision.
Community First
Closet prioritizes its community above all else, aspiring to crush the stigma surrounding the gay lifestyle. By fostering an inclusive and supportive environment, Closet aims to empower individuals to embrace their true selves without fear or shame. Through engaging and authentic content, Closet connects with thousands of community members worldwide via social media, creating a global network of like-minded individuals who celebrate diversity and acceptance.
100% Discreet Billing & Shipping
Discretion is a priority at Closet. All Closet orders are dispatched in plain brown boxes. Nowhere on the package will it display anything about Closet or what is inside. The label will show up as “Cruising Company."
Worldwide Shipping
Closet ships worldwide with the goal of bringing premium quality sex toys to everyone, regardless of location. Committed to inclusivity and accessibility, Closet ensures that their top-notch, body-safe products can be enjoyed by people from all corners of the globe. With a focus on exceptional craftsmanship and customer satisfaction, Closet aims to enhance the pleasure and well-being of its diverse, global community.
Contact info
Montreal, Canada
- care@closetshop.co
- closetshop.co
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Thank you for putting smiles on faces! 🙌🏻
I have ordered several items from this company and let’s just say, they make me very happy and put a smile on my face;). The first product I ordered was the Ultra Blow and dang did it do its job. The name Ultra is very fitting. Didn’t think it could get any better than that until I decided to order the Super Sucker. WOW!!! Is what you will say if you ever get the chance to try it. This automatic Super Sucker was even better than the Ultra Blow, which I didn’t think was possible. 8 Stars for the Ultra-Blow, 9 Stars for the Super-Sucker, and 10 stars for the Closet Company! Thank you Closet for “sucking” 😜🤣 and for putting smiles on our faces!!!
Great Items
Shipping is discreet and came in super fast. Longest a package ever took was about 9 days, the shortest being 2, all items were as expected or exceeded expectations, items are almost always on sale for 60% off, and Closet is now the only sex toys I have in my collection anymore. I've gotten several items from the Closet Lineup and none of them disappoint.
Excellent products
Excellent, well-made products. I've bought several toys from Closet, and they always deliver as advertised.
Hi there,i am living in Spain,i have…
Hi there,i am living in Spain,i have odered from your shop,and wait 3 month,to know that my package some how cant delivered.i contact with shop and it gave me coupon to byu same things again.i did it and pay another 13 euro for delivery,and now i cant get my package,because it stack somewhere again.what should i do as a customer to get things i have odered?i politely ask you made a refound.

Reply from Closet
The package didn't even deliver :( I…
The package didn't even deliver :( I spent a lot of money for this product and neither support for closet or the delivery service responded upon email.

Reply from Closet
Top Tier Company!
Closet is one of the better companies I have shopped from because their products are top quality. I had a little trouble when one stopped working, I messaged them and in the end I was able to get a nice replacement for the product. They were always helpful along the way, it may have took a little bit of time but honestly it was worth it. I have bought many items from them and will continue to buy more. Thank you, Closet!!
Closet is usually amazing- don’t have USPS lose the package
Closet is usually amazing. After this warranty request, my product was delivered to the wrong address even though it was marked as delivered, it wasn’t to my address. Instead of closet doing the investigation, they told me I’m tasked with contacting USPS. Their website doesn’t work currently and I’ve been trying for days. What a waste of my time. Won’t ever buy from closet again which is probably a good thing since I have purchased everything I’ve wanted from this site.

Reply from Closet
Packing was horrible !
Not sure if it's because of the paper tape they use or not enough packing material, but my box was opened when it arrived! Quite embarrassing when this should be sealed and packed with utmost care to avoid these things.
First toy
I was a bit apprehensive as it was my first toy. But it completely exceeded my expectations and I am incredibly happy with it.
Disappointed with My Experience
Disappointed with My Experience
Unfortunately, I cannot recommend this store. I sent in quality items and was later told they were rejected due to not being laundered beforehand even though they all were. I feel as though I was scammed. Despite not receiving any prior notice or email communication regarding this issue. I was only offered $35 in store credit, and I had to contact them to get an answer which felt unfair and unprofessional. The lack of transparency and communication throughout the process was very disappointing. I would advise others to proceed with caution.

Reply from Closet
Products I bought were decent
Products I bought were decent. The thrusting plug I bought gets very hot very fast- and that was quite uncomfortable.
The real skin dildo I got feels great! But the suction cup does not work AT ALL. So a bit disappointing.
There’s also no info on the website about having to pay duty fees or anything - and I ended up paying $100 just in duties. So that was a bit frustrating.
Overall an okay experience. But wouldn’t order again.

Reply from Closet
My shipment was delayed for week and…
My shipment was delayed for weeks and was only processed once I sent a follow up email. Then, one item came without a charger and even after two follow up emails I’ve yet to be provided with a resolution. I like the product and supporting the business, but expect more.

Reply from Closet
BIG surprise👀
When I first opened the box, I was shocked. It seemed like a lot of fun and… it was! It was a bigger than i thought and it felt a little uncomfortable at first, but then once I got used to it it felt soooo good.
New UltraFeel Dildo review!
I’ve shopped with them for a few times now and their customer service is always great. Products come discreet which is so important for me haha. I recently tried their new UltraFeel Dildo and I 100% recommend it! It’s soft enough to feel lifelike but strong enough to get the job done. It really is lifelike. The 7” was the right size. I enjoyed my experience overall and highly recommend this product and their site overall. Definitely a returning customer!
Loved the order experience
Loved the order experience! Dispatched quickly from their warehouse via DHL and USPS for final delivery, and packaging was discreet.
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