I purchased 2 pairs of Levi’s before summer, it’s now December and I haven’t received them or the refund I was promised. I my emails are now bouncing back and my Tik Tok comments are being deleted.... See more
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See what reviewers are saying
I ordered at the start of July, it's now December and I have yet to receive my order or be refunded. As a consumer, I have trusted this brand, and accepted my order was delayed but having looked a... See more
I used to work for Laura (it was a 6 month working scheme only). Long story short, her communication with me was very poor, she told me to take over customer service emails and completely neglected th... See more
Haven’t received my order yet but seems like such a lovely brand helping to reduce clothing waste and sell products for amazing prices. They really don’t deserve the slander and negative comments they... See more
Company details
Written by the company
We are Clothes Before Bros, a feminist clothing brand fighting for equality and sustainability whilst backing the ethical fashion revolution! Through our ethos, we aim to be a sustainable brand that every woman would be proud to support. Our collection of size inclusive t-shirts and accessories are all lovingly designed to be as kick-ass as the women they are created for. Every piece is covered with bold motifs and stand-out slogans to continue the important conversation around sustainable clothing and the feminist movement. After all, when women empower each other, incredible things can happen...
Contact info
United Kingdom
- clothesbeforebros.co.uk
company asking for positive reviews in exchange for discounts
I held off writing a review even after I’d emailed 3 times to chase on my order from July, and then requested a refund which was ignored. But seeing the email go out earlier asking people to leave positive reviews in exchange for 50% off is just such terrible customer service, so please remember this when you see the flurry of good reviews today. I really wanted this company to do well as it’s such a great ethos but sadly it’s too good to be true. I had to request a chargeback from my bank in the end.
2 October 2022
Unprompted review
Do not buy!! SCAMMER
Update; they finally replied to my emails almost 3 weeks ago (today is the 25th oct 22) stating they would refund me, I’ve had no refund and no email even suggesting that the refund was even processed. Absolute joke of a company, joke of customer service and they’re absolute liars. Avoid avoid avoid
If I could give this 0 stars, I would.
This company is literally a girl who is scamming literally everyone!!
Ordered a mystery box back in MAY!!! no response from them regarding updates, they sent a mass email saying they f**kd up, I wanted to trust the process and believe in them as it’s a small business, but it’s a scam.
I have emailed 3 times requesting a refund, nothing has happened, no response despite their auto response saying they will reply within 7 working days. It’s been 7 weeks since my original email, but also 5 months from my initial order!!
So they’re now advertising for 50% off if you give them a positive review on here, I promise you it is not worth being scammed. How about close the website and sort the orders that are backlogged 🙄🙄
Do yourself a favour and do not order from here. Pissed off doesn’t even begin to explain how i feel.
i have now gone through my bank for back charging this, its unfair that this company is profiting of our money and not providing the goods, nor even giving us an update on the goods even after multiple sources of communication
29 May 2022
Unprompted review
Lovely and brilliant support!
Found CBB on TikTok and ordered right in the midst of a massive rush in orders— there was a bit of a delay due to the sudden influx, but when my order came it was of lovely quality! They communicated consistently through email and were very apologetic for the delays, and they’ve since grown their team quite a bit and have been excellent and responsive!
If you’re looking for good quality, brilliant prices, and you want to support a small business, this is absolutely the place to go : )
20 July 2022
Unprompted review
Reply from Clothes Before Bros
Hi Amelia,
Thank you so much! So glad you enjoyed your experience with us and we're really pleased that you love your items. Your patience and support means the world to us!
The CBB Team
Brilliant ethos !
Brilliant ethos !!
Thought I haven’t received my order yet as I have requested a certain brand of Jean there customer service is amazing and have kept me updated along the way !! I can’t wait to receive my order !!
4 October 2022
Unprompted review
Reply from Clothes Before Bros
Hi Lauren,
Thanks for your kind review, we hope you love your items when they arrive and we are so glad to hear that you're having a good experience with our customer service team!
The CBB Team
Great company! Crazy great prices!
Great company!
Lovely company, unfortunately a little backed up due to a huge response from tiktok, however they have been very clear and concise in trying to rectify all issues!
Prices of items also incredibly affordable which is a must!
16 September 2022
Unprompted review
Reply from Clothes Before Bros
Hi Sophie,
Thank you for the kind review! We are indeed trying our best so we're very appreciative of your patience. Enjoy your lovely items when they arrive!
The CBB Team
Unprofessional
This company is really in over their heads and should be prioritising existing customers rather than trying to flog more stuff on tiktok and via email marketing. It’s really infuriating to receive advertising from a brand who are still months behind on orders and leave customers in the dark. I placed an order in May before they blew up on tik tok and I gave them the benefit of the doubt since they were a small business with great prices but after waiting three months without any update on my order, I contacted them. They didn’t respond and a month later I requested a refund. To their credit, I did receive my refund a few weeks ago but the whole situation is just incredibly unprofessional. They should not be continuing to trade if they cannot handle the volume of orders and cannot give their customers accurate information about when to expect the goods they have paid for.
15 September 2022
Unprompted review
I would give 0 stars if possible
I would give 0 stars if possible. Ordered over a month ago and heard nothing back, emailed multiple times with no response and no sign of my order. Just a generic email telling everyone they’re busy. Still posting TikTok’s everyday but not processing my order or getting back to me.
3 September 2022
Unprompted review
Reply from Clothes Before Bros
Hello,
Thanks for leaving your experience with us on TrustPilot, we rely on feedback to do better and grow as a business.
Can you please provide me with your order number so that I can reach out to you directly? As we currently only have a first name to go off and we receive hundreds of emails each day.
Due to the high number of emails we receive each day, we are in the process of expanding our team to get emails responded to much quicker, as we know it’s frustrating to wait and it is resulting in reviews like this one. Negative reviews are super damaging to small businesses and as a team we feel heartbroken that we didn’t get it right on this occasion.
Regarding delays with getting orders out, we’re a small team growing a slow fashion brand, orders have been delayed due to going viral and supplier issues which are out of our control. We have been sending these orders out as quickly as possible and have employed 2 members of staff to help with this.
The extremely low prices of our products reflect the way in which we do practice. Our products are mainly mystery boxes and sometimes we do not have all sizes in stock, which can mean waiting for your size to come in stock. But we do prioritise orders by date, meaning oldest orders get sent out first.
We have had a delay banner on our website for some time, along with ‘pre-order’ product descriptions, explaining that we cannot get your order out straight away.
We would like to remind you that we are not Amazon, we’re a tiny team going as fast as we can whilst still trying to provide a quality service. We feel as though with the amount of emails we’re receiving despite the delay banner on the website that we must choose between providing a quality customer service experience OR quantity and just replying to as many people as possible but not really solving the problem. We want to provide the best customer service experience possible hence expanding our team.
We want to change any negative connotations of our brand and fix any issues. If you could please get back to us with your contact details so we can speak privately it would be appreciated.
Thanks so much,
The CBB Team
Brought the vintage designer blazer and…
Brought the vintage designer blazer and it was fab , immaculate condition. Great customer service
9 June 2022
Unprompted review
Reply from Clothes Before Bros
Hi Mrs Brookes,
Thank you for the feedback! So happy to hear that you love your blazer, we hope you wear it for many years to come and enjoy it!
Also pleased to hear that you've had a good experience with our customer service team!
The CBB Team
Happy with my order! Great communication!
I ordered a mystery vintage jeans box after following on instagram. There was a small delay with a high rush of orders due but this was well communicated in emails and on their social medias with complete transparency. I don't mind this at all as small businesses are run by real people and guarantee a personalised customer experience.
I'm very happy with the high quality products I received and would definitely buy again!
18 July 2022
Unprompted review
Reply from Clothes Before Bros
Hi Jess,
Thank you so much for your review! We're really glad you've had a good experience with us and are happy with your items. Also thank you for helping our planet by shopping sustainably!
The CBB Team
SCAM, do not order
I have emailed multiple times about my order that I placed at the beginning of July (4 months ago) to no response. Then I asked for a refund and still no response. Do not order from here!! I have not received my order or even an update about my order! Yet they still keep posting on tiktok advertising and sending promotion emails when they can’t even get their current orders filled. Even if some people do receive their packages (which I have seen no evidence of) they should not be selling more and more when they can’t even supply their current customers.
4 October 2022
Unprompted review
Reply from Clothes Before Bros
Hi Dani,
Thanks for leaving your experience with us on TrustPilot, we rely on feedback to do better and grow as a business.
Can you please provide me with your order number so that I can reach out to you directly? As we currently only have a first name to go off and we receive hundreds of emails each day.
Due to the high number of emails we receive each day, we are in the process of expanding our team to get emails responded to much quicker, as we know it’s frustrating to wait and it is resulting in reviews like this one. Negative reviews are super damaging to small businesses and as a team we feel heartbroken that we didn’t get it right on this occasion.
Regarding delays with getting orders out, we’re a small team growing a slow fashion brand, orders have been delayed due to going viral and supplier issues which are out of our control. We have been sending these orders out as quickly as possible and have employed 2 members of staff to help with this.
The extremely low prices of our products reflect the way in which we do practice. Our products are mainly mystery boxes and sometimes we do not have all sizes in stock, which can mean waiting for your size to come in stock. But we do prioritise orders by date, meaning oldest orders get sent out first.
We have had a delay banner on our website for some time, along with ‘pre-order’ product descriptions, explaining that we cannot get your order out straight away.
We would like to remind you that we are not Amazon, we’re a tiny team going as fast as we can whilst still trying to provide a quality service. We feel as though with the amount of emails we’re receiving despite the delay banner on the website that we must choose between providing a quality customer service experience OR quantity and just replying to as many people as possible but not really solving the problem. We want to provide the best customer service experience possible hence expanding our team.
We want to change any negative connotations of our brand and fix any issues. If you could please get back to us with your contact details so we can speak privately it would be appreciated.
Thanks so much,
The CBB Team
Quite simply perfect
I bought two mystery tshirts from Clothes before Bros. The tshirts were in great condition, fit like a dream and were quite simply perfect.
15 August 2022
Unprompted review
Reply from Clothes Before Bros
Hi Rachel,
Thank you for your lovely review! So glad you love your tshirts and are enjoying them!
The CBB Team
I still haven't got my order from July…
I still haven't got my order from July but they have been in touch to say they don't have my size. I'm a 14 and waiting paiently.
7 July 2022
Unprompted review
Reply from Clothes Before Bros
Hi Charley,
Thank you for your review! We hope you will love your items when we're able to dispatch and thanks so much for your patience. Don't hesitate to drop us another email if you'd like another update soon!
The CBB Team
Loved my mystery box
Loved my mystery box, came with the cutest vintage sweatshirt! Will definitely be ordering again!
X
2 September 2022
Unprompted review
Reply from Clothes Before Bros
Hi Rosie,
Thank you for your lovely review, so happy that you love your sweatshirt! Glad you will get plenty of use from it now it's in your hands.
The CBB Team
Thrifty and thriving
I ordered off the back of the infamous viral videos on Tiktok back in May. Sure, there was a delay with the order but, the communication from the team was Bob on.
My order eventually arrived and while I did have a query at first with it, the team again were amazing at getting back to me.
It’s a fab brand with a great ethos and it’s much better to shop second hand, thrift etc than to let these items go to landfill so every box is ticked for me!
30 May 2022
Unprompted review
Reply from Clothes Before Bros
Hi Lilly,
Thank you so much for your review! We're glad you've had a good experience with us and thank you for helping our planet by shopping sustainably!
The CBB Team
cute small business!!
Ordered back when they did the Levi jeans! Amazing service, the team was so fast with my order and I even received a free bar of soap from a small business. They have struggled a lot and is a business that definitely is worth the money, they are so affordable and provide an accessible alternative to fast fashion with a hint of mystery, 100% recommend. Just be patient and kind :)
10 October 2021
Unprompted review
Reply from Clothes Before Bros
Hi Chanel,
Thank you so much for your kind review! Really glad you had a good experience with us and we hope you enjoyed your soap. Your patience and kindness in this demanding world mean a lot to us so thank you very much!
The CBB Team
Great customer service
Great customer service. They always keep customers up to date and wonderful selection.
7 September 2022
Unprompted review
Reply from Clothes Before Bros
Hi Amy,
Thanks so much for the good feedback! The planet thanks you too for shopping sustainably!
The CBB Team
I have ordered two or three times now…
I have ordered two or three times now from clothes before bros and I have been very happy with my packages.
Lovely packaging, good quality jeans at an amazing price. Thank you!
3 June 2022
Unprompted review
Reply from Clothes Before Bros
Hi Kerry,
Thank you so much for your review! We're glad you've had a good experience with us and thank you for helping our planet by shopping sustainably!
The CBB Team
Very poor service
Very poor service. I ordered jeans over a month ago and still not received.
No answer from any emails sent.
Would not recommend
6 September 2022
Unprompted review
Reply from Clothes Before Bros
Hi Ms Barson,
Thanks for leaving your experience with us on TrustPilot, we rely on feedback to do better and grow as a business.
Can you please provide me with your order number so that I can reach out to you directly? As we currently only have a first name to go off and we receive hundreds of emails each day.
Due to the high number of emails we receive each day, we are in the process of expanding our team to get emails responded to much quicker, as we know it’s frustrating to wait and it is resulting in reviews like this one. Negative reviews are super damaging to small businesses and as a team we feel heartbroken that we didn’t get it right on this occasion.
Regarding delays with getting orders out, we’re a small team growing a slow fashion brand, orders have been delayed due to going viral and supplier issues which are out of our control. We have been sending these orders out as quickly as possible and have employed 2 members of staff to help with this.
The extremely low prices of our products reflect the way in which we do practice. Our products are mainly mystery boxes and sometimes we do not have all sizes in stock, which can mean waiting for your size to come in stock. But we do prioritise orders by date, meaning oldest orders get sent out first.
We have had a delay banner on our website for some time, along with ‘pre-order’ product descriptions, explaining that we cannot get your order out straight away.
We would like to remind you that we are not Amazon, we’re a tiny team going as fast as we can whilst still trying to provide a quality service. We feel as though with the amount of emails we’re receiving despite the delay banner on the website that we must choose between providing a quality customer service experience OR quantity and just replying to as many people as possible but not really solving the problem. We want to provide the best customer service experience possible hence expanding our team.
We want to change any negative connotations of our brand and fix any issues. If you could please get back to us with your contact details so we can speak privately it would be appreciated.
Thanks so much,
The CBB Team
love it
i love the premise and the site!! excited to buy more from there
4 October 2022
Unprompted review
Reply from Clothes Before Bros
Hi Claudia,
Thank you so much for your review! We're glad you've had a good experience with us and thank you for helping our planet by shopping sustainably!
The CBB Team
lovely company
lovely company. lovely customer service. consistent updates when delays happen (because they’re very popular!)
4 October 2022
Unprompted review
Reply from Clothes Before Bros
Hiya,
Thank you so much for your review! We're glad you've had a good experience with us and thank you for helping our planet by shopping sustainably!
The CBB Team
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