CloudFusion Technologies Ltd. Reviews 

28
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

The team at CloudFusion are very helpful & friendly. They take time and good care to find the best possible package for your business. They use simple terminology making it easier to understand what s... See more

Rated 1 out of 5 stars

Unsolicited SPAM Judging by other reviews, this outfit has just bought an email list from a dodgy source. An invented (guessed) email address of “info@“ at my company has started receiving cr@p fro... See more

Rated 1 out of 5 stars

Serial email spammers do not click on the unsubscribe links or the abuse link in the emails as this only helps them to identify that your mailbox is live and active. These fools need to be taught a... See more

Rated 5 out of 5 stars

The Cloud Fusion Team has been incredibly supportive and patient with us. As a team of 7, there has always been someone from our business ringing their office asking for help, and this has always been... See more

Company replied

Company details

  1. Telecommunications service provider
  2. Business-to-Business service
  3. IT support and services
  4. Internet Service Provider

Written by the company

CloudFusion helps UK businesses simplify technology and make smarter decisions across Telecoms, IT, Connectivity and Business Mobile. We combine over 30 years of industry experience with a clear, honest and proactive approach — giving businesses the confidence that their technology is working harder, costing less and fully supporting growth. As a trusted Managed Service Provider, we remove complexity by delivering joined-up solutions that are simple to understand, easy to manage and built around your business needs. What makes CloudFusion different is how we work. No jargon. No pushy sales. No unnecessary products. Just clear advice, responsive support and solutions that genuinely add value. Simple technology. Clear advice. Real results.


Contact info

3.4

Average

TrustScore 3.5 out of 5

28 reviews

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3.4

All reviews

(28)

1 review in the last 12 months

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Rated 5 out of 5 stars

CloudFusion have been excellent for us

CloudFusion were professional, approachable and very knowledgeable. The team led by Carl listened to our needs and problems and presented us with a full telecoms and IT solution before we went ahead. We had a budget to adhere to and they tailored the package to suit. The team have guided us through the whole process and providing support and we are very happy with the results. I would recommend CloudFusion to any business looking for telecoms, IT and digital marketing.

12 October 2023
Unprompted review
CloudFusion Technologies Ltd. logo

Reply from CloudFusion Technologies Ltd.

Dear Simon,

Thank you so much for your honest review. We are thrilled to hear that you are happy with our service and advice. It is incredibly rewarding to know that we've met your expectations.

Thank you again for choosing CloudFusion.

Warm Regards,
Carl Lowe
Managing Director

Rated 5 out of 5 stars

Straight and honest conversation with…

Straight and honest conversation with regards to upgrading our telephone lines. Good people to deal with and competitive pricing.
The experience of changing was simple and handled by them through every step. Great service

5 September 2023
Unprompted review
CloudFusion Technologies Ltd. logo

Reply from CloudFusion Technologies Ltd.

Dear Mrs Horshon,

Thank you so much for taking the time to leave such a wonderful review!

We are thrilled to hear that you had a positive experience with CloudFusion. Your feedback means the world to us and serves as a source of motivation for our team.

If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.

Thank you once again for choosing CloudFusion.

Warm regards,
Carl Lowe

Rated 5 out of 5 stars

Fantastic advice on Cloud migration for…

Fantastic advice on Cloud migration for telecoms and IT. Listened to our needs, was straight forward and gave great support and advice. Would highly recommend, a great business.

2 October 2023
Unprompted review
CloudFusion Technologies Ltd. logo

Reply from CloudFusion Technologies Ltd.

Dear Kelly,

Thank you so much for taking the time to leave such a wonderful review!

We are thrilled to hear that you had a positive experience with CloudFusion. Your feedback means the world to us and serves as a source of motivation for our team.

If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.

Thank you once again for choosing CloudFusion.

Warm regards,
Carl Lowe

Rated 5 out of 5 stars

Fast and Efficient Service

Fast and Efficient Service, with no nonsense advice.

These guys are easy to deal with, and offer great solutions. Would highly recommend.

11 October 2023
Unprompted review
CloudFusion Technologies Ltd. logo

Reply from CloudFusion Technologies Ltd.

Dear Nicholas,

Thank you so much for taking the time to leave such a wonderful review!

We are thrilled to hear that you had a positive experience with CloudFusion. Your feedback means the world to us and serves as a source of motivation for our team.

If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.

Thank you once again for choosing CloudFusion.

Warm regards,
Carl Lowe

Rated 5 out of 5 stars

Quality

I can not recommend Carl and his team enough, from first contact to them leaving the site, everything went to plan and we were kep fully upto date all the way

2 October 2023
Unprompted review
CloudFusion Technologies Ltd. logo

Reply from CloudFusion Technologies Ltd.

Dear Lisette,

Thank you so much for taking the time to leave such a wonderful review!

We are thrilled to hear that you had a positive experience with CloudFusion. Your feedback means the world to us and serves as a source of motivation for our team.

If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.

Thank you once again for choosing CloudFusion.

Warm regards,
Carl Lowe

Rated 1 out of 5 stars

Spam unsolicited emails from this…

Spam unsolicited emails from this company. Recently we have been receiving unsolicited emails from this company for a service that we have no intertest in, and have never contact and given permission to contact us. Somehow they are sending them to an email address that we never give out to anyone so can only assume that they have guessed at the email and got something right. We have also reported this to the ICO just in case others are having similar problems. Regardless how GDPR compliant they say they are, this shows that they are not taking due care.

11 September 2023
Unprompted review
CloudFusion Technologies Ltd. logo

Reply from CloudFusion Technologies Ltd.

Dear Stephen,

I want to extend our sincerest apologies for the inconvenience you've experienced with spam emails. Your feedback is crucial to us, and we take such issues very seriously.

We understand how frustrating and disruptive spam emails can be, and we want to assure you that we are committed to resolving this matter promptly. Please accept our apologies for any frustration it may have caused.

To address this issue, we have already taken immediate steps to enhance our email filtering and security measures to prevent such unwanted emails from reaching our customers. Additionally, we are actively investigating this specific incident with our third party marketing provider and will work diligently to prevent its recurrence. I can confirm your details have been removed from their database.

Once again, I apologise for any inconvenience this has caused and thank you for bringing this to our attention.

Sincerely,

Carl Lowe
Managing Director/CEO
CloudFusion Technologies LTD

Rated 5 out of 5 stars

A holiday from stress - now I am with Cloud Fusion.I

It's been a relief and a holiday from stress since I've been with Cloud Fusion. Carl - the CEO of the company, has gone to any lengths to ensure that the service I am provided with - is top quality.
After a disastrous year with another company (a new set up) that got everything wrong and stressed me out consistently. A year with them, having to constantly phone - to get Internet dropouts dealt with, incorrect invoicing phone not working? Just a list of complete time - wasting nonsense.
The only problem I've had is some broadband drop out. Talat - their knowledgeable techie person, is always keen to get these few tickets, sorted out as soon as possible.
Talat also calls me to make sure and checks that everything is working OK. I feel I'm in good hands now and their prices are reasonable. I will want to do a podcast thing and to see what services / add-ons are needed. I've been with them for about six months now and it's been clear plain sailing.
I am a very satisfied customer.
Thank you Cloud Fusion….

6 September 2023
Unprompted review
Rated 1 out of 5 stars

Concerns Regarding Privacy and Business Practices

I recently had an encounter with a company called Cloud Fusion that left me with a number of concerns. It seems they are engaged in practices that could potentially breach privacy laws, specifically GDPR, which I believe casts a shadow on their overall business practices.

In this digital era, privacy is of utmost importance. The handling of personal data should always comply with laws and regulations, and companies must prioritize their users' rights to privacy. Unfortunately, my experience with Cloud Fusion suggests otherwise.

I've noticed an influx of unsolicited emails originating from their services, which raises concerns about where they're sourcing their mailing lists from. If these lists are being purchased without the proper due diligence to ensure the recipients have given their consent, this infringes on GDPR guidelines and is simply not ethical business practice.

This experience has left me questioning the integrity of Cloud Fusion's operations. If a business is willing to take such liberties with privacy and data laws, it begs the question - what other corners are they willing to cut?

In a business environment where trust is paramount, I find it hard to place my confidence in a company that seems to disregard such fundamental legal and ethical principles. I hope to see Cloud Fusion address these issues promptly and reassess their approach to customer data and privacy.
___
In reply to your reply:

How can you so naively think that anything that isn't a direct opt-in, is GDPR Compliant?

I never subscribed to receive your email, yet you still spammed me with your sales campaign.

At which point, during your intrusion, did you ask if you could invade my privacy?

30 June 2023
Unprompted review
CloudFusion Technologies Ltd. logo

Reply from CloudFusion Technologies Ltd.

Hello Keith,

Thanks for sharing your feedback. I apologise for the negative experience you've had and any inconvenience it may have caused.

We collaborate with an external email marketing company to handle our outbound marketing activities. Our partnership is based on the premise that all actions performed on our behalf are fully GDPR compliant, and they only target UK Corporate entities where it is believed there is a genuine interest in our cloud technology services.

I have promptly reached out to our partner and requested the immediate removal of your details from our campaigns. Meanwhile, I want to assure you that we deeply value your privacy and treat complaints and feedback of this nature with utmost seriousness. We are committed to operating within the guidelines outlined by the law at all times.

If you would like to discuss this matter further, please don't hesitate to contact me directly on hello@cloudfusion.cloud. I’m available during office hours to address any concerns you may have.

Kind Regards,
Carl Lowe

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