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Rated 5 out of 5 stars

As a tenant, I had a decent room. Prompt reply to queries and fixes when needed. My property manager was Louise, who was very supportive and responsive. Promptly processed full deposit return after... See more

Rated 1 out of 5 stars

I am a Landlord of one of the apartments in Poulson House.No idea how the previous agent transferred us to Cloud Student Home .This is the worst Agent Firstly they collect religiously rentals from... See more

Company replied

Rated 5 out of 5 stars

Been here for a couple years now and really enjoyed my experience here, moving in was pretty easy going, my room is nice and spacious. Never had any issues in the building. There was a brief chaotic p... See more

Rated 3 out of 5 stars

My daughter was locked out of her room for over 24 hours due to a failed lock. There was a huge delay in helping her to rectify this, in fact very little urgency was taken. The manager was on holida... See more

Company replied

Company details

  1. Property management company
  2. Property Rental Agency

Information provided by various external sources

Cloud Homes offer a property management and residential sales business. Our online estate agency and property management services are backed by a huge amount of industry experience from every one of our staff members. We offer both traditional and online estate agency sales from £495. We know the future of property sales is online but many still prefer the traditional method, consequently we have experts in both fields based in our Salisbury offices. Our property management service has a strong focus on customer service, compliance and legislation.


Contact info

3.6

Average

TrustScore 3.5 out of 5

42 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Stress Free and knowledgable Estate Agents

I asked Harvey to come around to value my flat in mid January this year, due to wanting to move into a house. I had my flat on the market in 2015 for three months with another agency with only one viewing, so I was not expecting a fast sale.
They property went live on the internet on 24th January with really good photos, and I received an email with viewing request on 26th January – only two days later - I was so happy! A few viewings later on 3rd February, I received an offer which Cloud Homes happily negotiated for me and I accepted with completion before April for tax purposes!
Cloud Homes were very helpful, and made a very stressful task of selling and moving house very very easy. I would not hesitate in recommending Cloud Homes to all of my family and friends as a competitive, knowledgeable and very helpful estate agents. Thank you Harvey and team.

5 April 2017
Unprompted review
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Reply from Cloudhomes

Many thanks for your lovely review.

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