I’m new at this I didn’t understand stand about delivery an you answered promptly an I received my packages the products I received the grandchildren enjoyed them
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I ordered the following items 1.Order Number, 4966994 Order Date 4/30/2020 order item Spring Long Sleeve Women Pleated Floral Print Dress 2020 Elegant Female plus Size African Office Ladies Vin... See more
Company replied
I ordered a maturnity dress for my wedding in two weeks about a month ago and when it arrived yesterday it clearly WASN'T in any way a maturity dress. In fact I couldn't even lace it up without puttin... See more
Company replied
Ordered 3 items on 17/10/2019 arrived after nearly a month.I tried to contact numerous times on messenger and just got automated responses. Items arrived nothing like description, poor quality and r... See more
Company replied
Company details
Information provided by various external sources
Awesome Products, Pay Less. Get what you need just in Cloudmall
Contact info
United States
- service@cloudmall.ai
- cloudmall.ai
2.3
Poor
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Only 10 days!
I am afraid that it would take many days to arrive at beginning like some of people, but fortunately, my parcel arrived within 10 days, thanks god! Maybe CloudMall has improve their service. I will recommend to my friends and order again! :)
22 October 2019
Unprompted review
Reply from Cloudmall
Hi John,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Elsie
CloudMall Service Team
Speed up my order
My plan has changed, i need to speed up my orders. Service team help me arrange the order in adavance, Fortunately, i got my parcel in time and then i go to my vocation. Thank you!
21 October 2019
Unprompted review
Reply from Cloudmall
Hi Carl,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Elsie
CloudMall Service Team
Happy customer
I will give CloudMall a 5 star rating. They have plenty of merchandise that I just love it, the great price and quick customer service. Thank you
21 October 2019
Unprompted review
Reply from Cloudmall
Hi Alex,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Elsie
CloudMall Service Team
Well pleased
I bought a set of backpacks off cloudmall delivery was a bit long winded about 4 weeks but I recieved them well pleased I did go on the customer services once I found it they replied withinin5 mins after I gave my order number the items are
of excellent quality and are lovely so despite the wait it was worth it thank you cloud mall I think Cloud mall is a go between for buyers so it depends on what seller you get for the quality of your goods mine was really good
20 October 2019
Unprompted review
Reply from Cloudmall
Hi Patricia,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Elsie
CloudMall Service Team
I'd like to share my views on Cloud…load of crap this
I'd like to share my views on Cloud Mall I ordered a denim jacket off them after waiting 2 weeks it arrived its not denim its made out of the most cheapest material I and has a cheap fur trim on not to mention cheap nasty buttons. I have tried messeging the them on numerous occasions and occasions but no reply what's so ever. Warning to all do not order off this company I want to add you don't listen every complain I've made I have had no response from told you I've binned the jacket it was horrible just forget about it but every time I see your advert I will warn people not to order
19 October 2019
Unprompted review
Reply from Cloudmall
Hi Colleen,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
If you don’t feel satisfied with your product, we have 30-days return & refund policy; for details please see here: https://www.cloudmall.ai/US/en/doc/return-and-refund-policy. We understand your dissatisfaction and we would like to take this opportunity to investigate your case further to ensure this never happens again. Please send us the details of your issue to service@cloudmall.ai as indicated in the link and we will be happy to assist you further.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
I have been waiting for my order for so…
I have been waiting for my order for so long what kind of service is this ??????
18 October 2019
Unprompted review
Reply from Cloudmall
Hi Maryana,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
I found my confirmation email in my…Confirmation Email
I found my confirmation email in my spam box, so we suggest you guys to check.
18 October 2019
Unprompted review
Excellent
Excellent
Great customer service, they helped me choose the sizes later on I also requested a refund which was handled probably within one hour. Will buy again
18 October 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
CloudMall Service Team
I thank we all need to figure out how…
I thank we all need to figure out how we can get them off of Facebook i order 2 pair of shoes and still never got them .and it's been 10 days i won't buy again they won't get my money again.
15 October 2019
Unprompted review
Reply from Cloudmall
Hi Gerry,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
If there was 0 star I would have picked…
If there was 0 star I would have picked that option please please read reviews before buying. I ordered a jacket and they took out the money, I have not recieved any email confirming my order or an order number and
When I try contacting them I get no reply and there is Noo way to speak to anyone about it.
I feel like I've just been robbed
11 October 2019
Unprompted review
Reply from Cloudmall
Hi Mohrail,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
I am absolutely discussed with…
I am absolutely discussed with cloudmall. I wish I had read these reviews. I paid £31 for 3items and after 2 months I was told the items where out of stock. They refunded me £11 and not the full amount. I have sent them a email to say I'm going to take this matter further. Who do they think they are taking people money!!!!!. Makes my blood boil. Think I'm going to let people know on face book to be aware of this site.
11 October 2019
Unprompted review
Reply from Cloudmall
Hi Janette,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
Non delivery
Please do NOT order off this site I ordered a jacket it hasn't been delivered you will be losing money for something that doesn't turn up just read the reviews it's a con
10 October 2019
Unprompted review
Reply from Cloudmall
Hi Sharon,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
Ordered my items from CloudMall over 7…
Ordered my items from CloudMall over 7 weeks ago wish I had read these reviews before I placed my order there is no help from customer service apart from the same email that someone will get back to you with 48 hours company is an absolute joke DO NOT BUY FROM THIS WEBSITE/APP
06/10/19
6 October 2019
Unprompted review
Reply from Cloudmall
Hi Amanda,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
I placed an order over 2 months ago
I placed an order over 2 months ago. I received a package this morning. Wasnt what I ordered I was disgusted with the item they sent. It was a jacket that was badly made. Will be putting it straight in the bin. I ordered 2 pairs of shoes an a dress
Dont waste your time or money on this..
5 October 2019
Unprompted review
Reply from Cloudmall
Hi Paula,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
If you don’t feel satisfied with your product, we have 30-days return & refund policy; for details please see here: https://www.cloudmall.ai/US/en/doc/return-and-refund-policy. We understand your dissatisfaction and we would like to take this opportunity to investigate your case further to ensure this never happens again. Please send us the details of your issue to service@cloudmall.ai as indicated in the link and we will be happy to assist you further.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
Cloudmall
Cloudmall
They took payment but I haven't received my item & there is no customer service. absolutely shocking service. AVOID
4 October 2019
Unprompted review
Reply from Cloudmall
Hi Grainne,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
I ordered 2 handbags from here 1…
I ordered 2 handbags from here 1 arrived which is really nice but 2nd has not come have sent 3 emails and had no reply never again will I order
1 October 2019
Unprompted review
Reply from Cloudmall
Hi Sandra,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
I made an order on the 8th September…
I made an order on the 8th September they took the money on the 9th September I have been advised by there customer service to log into the app and track my order there is nothing there so angry sent three emails return email is automated saying they will respond in the next three to fiv days please be aware
25 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
Will never ever order from this site…
Will never ever order from this site again . Poor customer service and no reply.
22 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
SCAMMERS
Terrible people don’t care a jot about customers,sent wrong size item and have not responded to my emails.SCAMMERS Don’t waste your money
21 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
i ordered my shoes on 9-3-19
i ordered my shoes on 9-3-19. They say the same electronic message every time your email them. i have not recieved my item yet it will be a month the 3rd.
21 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
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