I’m new at this I didn’t understand stand about delivery an you answered promptly an I received my packages the products I received the grandchildren enjoyed them
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I ordered the following items 1.Order Number, 4966994 Order Date 4/30/2020 order item Spring Long Sleeve Women Pleated Floral Print Dress 2020 Elegant Female plus Size African Office Ladies Vin... See more
Company replied
I ordered a maturnity dress for my wedding in two weeks about a month ago and when it arrived yesterday it clearly WASN'T in any way a maturity dress. In fact I couldn't even lace it up without puttin... See more
Company replied
Ordered 3 items on 17/10/2019 arrived after nearly a month.I tried to contact numerous times on messenger and just got automated responses. Items arrived nothing like description, poor quality and r... See more
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Company details
Information provided by various external sources
Awesome Products, Pay Less. Get what you need just in Cloudmall
Contact info
United States
- service@cloudmall.ai
- cloudmall.ai
2.3
Poor
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Is a fraud no one should buy from them
Is a fraud no one should buy from them. They have taken my money with out sending me the product I bought. I send them several messages with out reply
20 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
How I wish have seen all this before…
How I wish have seen all this before taking my orders. I ordered for three (3) jean since on the 4th of this month ( more than two weeks) and have not heard anything about it, I even tried opening the site now but it’s not working. I sent them email, they didn’t reply to it. I think they are thieves, just to take our money😭😭😢😢
20 September 2019
Unprompted review
Reply from Cloudmall
Hi Kuburat,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
CloudMall Service Team
Never again order 4 pairs of shoes…
Never again order 4 pairs of shoes there all to small I've sent them 10 emails and they are not replying so I take it am stuck with the shoes don't buy off them
17 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention.
Please note that refunds to your payment method vary depending on your financial institution’s policies, and it may take up to 28 days for the refund to be reflected in your account. If you have not received your refund after that time, please feel free to contact us at service@cloudmall.ai with your order number and we will try to help you speed up the process.
We apologize for any inconvenience this may have caused you and we have taken note of your feedback so we can provide you better service in the future.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
DO NOT BUY FROM CLOUDMAL
I ordered 1 top on the 27/8/19.
I received 2 emails with the same order number and when I checked my bank,I had been charged twice.
I contacted them by email and they replied saying they had received my email and would respond in 48 hours.
After a week I had heard nothing and contacted them again by email(this seems to be the only way of contact)..no response!!
It is now 12/09/19 and still no top,no refund of extra payment they took and no response to my email.
Wish I had read the reviews before I ordered from them!
12 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
One word,never again.
One word,never again.
Poor Customer Service,unable to cancel the order....
The price is not the one they provide on site and you not gonna receive your order.They just take your money for nothing.I learn my lesson on a hard way!!
12 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
I ordered a dress and it's been for 8…
I ordered a dress and it's been for 8 days already and haven't heard anything from them ..I will never buy again from this site (CloudMall)..
9 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
Made my order 2 weeks ago havent herd…
Made my order 2 weeks ago havent herd anything since. i emailed them i fabooked them and still nothing. thay took my money quick enough.
9 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
I have placed an order but have heard…
I have placed an order but have heard so many reviews that I want to cancel it but theres no way of doing this. I'd ordered the same item twice by mistake but you cant talk to anyone about this. Iv since learnt that all orders come from America which means shipping will take weeks and weeks. Not happy!
8 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
I'm still waiting on my stuff to…
I'm still waiting on my stuff to arrive. How long will it take to get an order ? I'm in Waco Texas.
4 September 2019
Unprompted review
Reply from Cloudmall
Hi Panesha,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
CloudMall Service Team
I wasn't expecting anything good from…
I wasn't expecting anything good from reading the reviews!!!
But I have to say the dress and trainers I ordered arrived today.
Look exactly like the pictures,took about 2 weeks to arrive. Which is about what they said.
Only thing I will say is the trainers are a size 6 but more if a 5.
So order a size up in footwear.
Will be ordering again
3 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Jean
CloudMall Service Team
orderd 2 items only received 1 sent…
orderd 2 items only received 1 sent emails no reply back. wont be using again.AVOID
1 September 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
Disgusting paid for a few items and…
Disgusting paid for a few items and says processing and has been this way for days. Don’t order from this site
1 September 2019
Unprompted review
Reply from Cloudmall
Hi Ann,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
elsie
CloudMall Service Team
Ordered and paid for 2 items
Ordered and paid for 2 items. One is still sitttng in customs, i have tried contacted them on facbook. They have seen it but ignored me, i am very frustrated with the company. Quick enough to take my money but not deliver my items. Awful company.
31 August 2019
Unprompted review
Reply from Cloudmall
Hi Amanda,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
Awful!!
This website is fake and nothing looks like reality. I have used them twice. First it takes ages stuff to arrive.The second item was faulty and damaged. Tried to email them about 3 times , sent pictures but no answer back from them. That s not professional at all. I feel disappointed and not happy about my experience with then.
Please do not buy from them.
30 August 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
please DO NOT order from this company
29 August 2019
Unprompted review
Been waiting
Been waiting for two weeks for delivery all you get when you try to contact them is someone will be in contact in 48hours that is a joke .I have given up waiting on my delivery never use them again and advise anyone using Cloudmall is a joke
27 August 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
Disappointed
I was so excited when I saw this dress and i thought for this cheap price is too good to be true I was going to wear it for my wedding day,for the cut of the cake,arrived today but it's absolutely nothing like the picture:( I'm very disappointed,its not fair showing this beautiful dresses but they not the same as them and the quality it's awful,I'm just glad that I didn't spend much money on it,so please dont buy dresses
24 August 2019
Unprompted review
Reply from Cloudmall
Hi Susy ,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention.
Please note that refunds to your payment method vary depending on your financial institution’s policies, and it may take up to 28 days for the refund to be reflected in your account. If you have not received your refund after that time, please feel free to contact us at service@cloudmall.ai with your order number and we will try to help you speed up the process.
We apologize for any inconvenience this may have caused you and we have taken note of your feedback so we can provide you better service in the future.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
I have emailed this company and message…
I have emailed this company and message then no reply whats so ever still saying my order is processing not even had a delivery date for my top absolute joke also took the money out of my account fuming.
24 August 2019
Unprompted review
Reply from Cloudmall
Hi Tracey,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
very bad
I bought a dress very nice in the picture but when that arrived very very disappointed very bad quality and nothing like the picture not even similar never I'll bay for them again
23 August 2019
Unprompted review
Reply from Cloudmall
Hi Ana,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention.
Please note that refunds to your payment method vary depending on your financial institution’s policies, and it may take up to 28 days for the refund to be reflected in your account. If you have not received your refund after that time, please feel free to contact us at service@cloudmall.ai with your order number and we will try to help you speed up the process.
We apologize for any inconvenience this may have caused you and we have taken note of your feedback so we can provide you better service in the future.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
Good online shopping
I purchased item is very nice, comfort, perfect price , good service , I m happy this online shopping
25 May 2018
Unprompted review
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