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Cloudpillo Reviews 32,702

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I’ve been using the Cloudpillo Plus for a while now, and the comfort level genuinely surprised me. The pillow feels soft at first, but it still gives enough support to keep my neck aligned properl... See more

Rated 1 out of 5 stars

Trying to return a pillow and pillow cases. They ask for photos beforehand. Even though I had to check the box "still in original packaging". I think this is in order to delay you as a customer, so y... See more

Company replied

Rated 5 out of 5 stars

Pillow arrive quickly and was packaged well. As with all new pillows the first night was strange but after that it was great to sleep on. Due to old neck injury can be difficult to get a supportive pi... See more

Rated 5 out of 5 stars

I have recently purchased the superking partner duvet unfortunately on delivery the wrong item had been sent(easily done in a busy warehouse). After reaching out to customer service via email the is... See more

Company replied

Company details

  1. Bed shop

About Cloudpillo

Written by the company

You only live once, so make it count. Wake up inspired, give your best, and chase what makes you feel alive. When the day is done, rest your head on a Cloudpillo. We’ll embrace your dreams, recharge your mind, and help you wake up ready to do it all again tomorrow. Live boldly. Rest deeply. Live your dreams with Cloudpillo. Visit our website Contact

Written by the company

Cloudpillo, the highest rated bedding store on Trustpilot!
You get 100 nights to try your Cloudpillo at home. If you find within those 100 days that it’s not the right fit for you, no problem. You can easily return it, hassle free.
2 year warranty
To ensure the quality of our products, you receive at least a 2 year warranty on your purchase. If something happens within this period, no problem. We’ll send you a new one right away.
Fully adjustable
The Cloudpillo Original is completely adjustable to your personal preference. That’s how we guarantee you the best sleep of your life.

Our sleep trial promise

At least 100 nights of trial sleep

Try our products for a minimum of 100 nights and discover if we can improve your sleep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

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Rated 3 out of 5 stars

I'm not too sure about the side…

I'm not too sure about the side sleeping pillow. I even paid extra for a cooling cover however the cover is straight and not curved. I am just not too sure it is comfortable. I bought the other one and it's good. I just need to remember which side is the soft side.

I keep being pestered for reviews so that's why I'm having to write this now. When I'm back from my holiday I will try the pillows some more.

23 March 2026
Cloudpillo logo

Reply from Cloudpillo

Hi,

Thank you for your review. We appreciate you taking the time to share your experience, especially while you’re still trying things out.

We understand the confusion about the side sleeping pillow and the cooling cover. The ICE cover is designed for the Original pillow, so when it’s used on the Plus pillow with a contour shape, it can feel a bit different in fit and comfort.

Since sleep comfort is very personal and it can take some time to get used to a new setup, we offer a 100-night trial. This gives you plenty of time to test everything properly once you're back from your holiday. If it doesn’t feel right, you can always return it free of charge.

If you’d like, feel free to reach out to us, we’re happy to think along with you and help you get the most out of your pillow.

Kind regards,
Cloudpillo Dreamteam

Rated 5 out of 5 stars

Amazing pillow and amazing service

I ordered the pillow and was just amazing as mentioned in the advert. When I washed my pillow in the washing machine which I should not have it damaged the pillow. I emailed the company and was just amazing to hear that they will send a new one. The process was so easy and the pillow is just amazing as now I do not get headaches or stiff neck anymore. I would highly recommend the pillow.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Pillow arrive quickly and was packaged…

Pillow arrive quickly and was packaged well. As with all new pillows the first night was strange but after that it was great to sleep on. Due to old neck injury can be difficult to get a supportive pillow, I have kept all the components together. I will be interested to see if this support continues after a few months

2 April 2026
Rated 5 out of 5 stars

A great topper/conformter! Sleeps great

I was hesitant to buy a comforter/topper on line. The reviews and the web site convinced me. I am pleasantly surprised and it was like magic to see this little package blow up when unwrapped. I let it sit 72 hours and have now slept on it for 1 week and am very happy. Would highly recommend. Fast and reliable service.

25 March 2026
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Reply from Cloudpillo

Thank you for your review.

We’re so pleased to hear that the topper has been such a positive surprise and that you’re sleeping so well on it. Great to read that you gave it the full 72 hours to settle and are now so happy with the comfort and support.

It also means a lot to hear that you found the service fast and reliable. Thank you for your recommendation and for taking the time to share your experience.

Cloudpillo Dreamteam

Rated 4 out of 5 stars

Pillow fiddling

Pillow closest to my needs when used with just the micro fibre layer in the case.
Shredded memory foam layer was far to high for me. I cannot abide lying with my neck at a 45° angle in bed. Had to remove virtually all the foam to make it usable.
1 star off for price - not cheap.

27 March 2026
Rated 4 out of 5 stars

So far I had the pillow for 2 months…

So far I had the pillow for 2 months and it's quite comfortable. It does not make back of my head hot and sweaty. What's good is you can take out the sponge inside and adjust to your liking.

20 March 2026
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Reply from Cloudpillo

Great to hear that you’re finding the pillow comfortable after two months and that it keeps your head cool and comfortable at night 😊

Good to know you’re also making use of the adjustable filling to fine-tune it to your preference.

Thank you for your review and we wish you many more comfortable nights of sleep!

Cloudpillo Dreamteam

Rated 5 out of 5 stars

Better Sleep, Quieter Nights

I’ve been using the Cloudpillo Plus for a while now, and the comfort level genuinely surprised me. The pillow feels soft at first, but it still gives enough support to keep my neck aligned properly. You can tell it’s designed to adapt to your head and sleeping position, whether you’re on your back or side.

What stood out the most for me is how much it improved my breathing at night. Since switching to this pillow, my snoring has noticeably reduced. I wake up feeling more refreshed, and I’m not getting that dry throat feeling anymore, which used to happen a lot before.

Overall, it’s one of those small upgrades that actually makes a big difference in sleep quality.

30 March 2026
Rated 2 out of 5 stars

Asked to review before delivery – not acceptable

The ordering experience has been quite disappointing so far.

There was no timely shipping confirmation or tracking information, and customer support only provided automated responses without real assistance.

On top of that, I was asked to review the product before even receiving it, which is quite inappropriate.

This raises concerns about the overall customer experience.

29 March 2026

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