Scam. Pretend to be a UK based company - renting some box room for formality in London on anothers company name. Actual company based in China. Received shoes aka Temu quality crap and requested to h... See more
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Review summary
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Based on these reviews
These are a scam. Products are rubbish. Returns are prohibitively expensive to China or US. Then they offer you another pair if you just pay for shipping. Avoid. Update: my money has now been refu... See more
AVOID. Terrible quality, poor customer service. Bought two pairs of wedge sandals. Shockingly poor quality. Asked for a refund. Was told to pay for return postage either in Iowa or somewhere in Ch... See more
Nice enough slippers but I ordered a 5 and received an 8. I decided to return them and was told I'd have to pay postage (no address on website) and, despite this supposedly being a UK company, return... See more
Company details
- #215 of 215 best companies in Shoe shop
- #7 of 7 best companies in Orthopaedic Shoe Shop
- #9 of 9 best companies in Shoe Wholesaler
Written by the company
Welcome to Clouds Slides! As comfort enthusiasts who believe that footwear should be both functional and luxurious, we created Clouds Slides to revolutionize the way you experience daily comfort. Tired of choosing between style and comfort, we developed our signature cloud-like technology that molds perfectly to your feet, delivering a personalized walking experience that feels like floating on air. At Clouds Slides, our mission is to provide comfort seekers with high-quality, innovative footwear that not only supports your lifestyle but transforms every step into pure bliss. We believe your slides should be as exceptional as your comfort needs, which is why we've crafted our viral Cloud Slides collection alongside Cloud Sandals, Sneakers, and Cozy Fur Slippers in multiple stunning colors. Whether you're relaxing at home, hitting the gym, or stepping out in style, our versatile collection adapts to your lifestyle while maintaining that signature cloud-like comfort. Join thousands of satisfied customers who have discovered the ultimate in comfort footwear and experience why Clouds Slides has become the go-to choice for those who refuse to compromise on quality and style. Thank you for choosing Clouds Slides - where innovation meets relaxation!
Contact info
71-75 Shelton St, WC2H 9UB, London, United Kingdom
- support@cloudsslides.co.uk
- cloudsslides.co.uk
1.4
Bad
266 reviews
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality slippers
I Order a pair of fluffy slippers, that arrived damaged and marked, unable to get the mark out. I contacted customer service following their return policy and was told they will be investigating further, I did not hear anything for 3 weeks and had to email multiple times and still no resolution
Slipper were £26 and not worth the money due the quality of the actual slipper
14 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry to hear that your slippers arrived damaged and that our follow-up fell short. This is not the experience we want for our customers, and we sincerely apologize for the delay and lack of communication.
To make this right, please share your order number so we can immediately review your case and offer a proper resolution. We want to ensure you receive the support and quality you expected from us.
Thank you for your patience, and we’re ready to assist you as a priority.
Best regards,
Cloud Slides UK
Wasted money, almost a scam
I hate to admit, but I made a mistake ordering from this company.
I ordered a pair of fluffy slippers for £22.99 including delivery, only to later on come across the exact same pair being sold on SHEIN for £6.50.
The item I received even has the same branding tag (Shuangfei Lele) as the pair on SHEIN, and it's not of high quality, that I would expect from a £20+ pair of slippers. I could've just gone to Primark at this rate.
I also didn't know this company shipped directly from China, and that shipping would take 10+ days, otherwise I would've taken my £23 elsewhere, to buy a much better quality product.
Note to self: read Trustpilot reviews before placing an order.
2 April 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must be to feel that the product did not reflect its value, and we regret any disappointment caused by the shipping timeframe and product quality.
While some of our items are fulfilled from global warehouses to offer a broader selection, we are actively working to improve transparency and ensure customers are fully informed before purchase.
If you’d like us to look further into your order or assist with a resolution, please don’t hesitate to provide your order number. We appreciate your feedback and are committed to doing better.
Best regards,
Cloud Slides UK
Sent me the wrong size and expects me…
Sent me the wrong size and expects me to return to China or the USA at my own cost.
AVOID AT ALL COSTS AS THEY'RE A RIP OFF MERCHANT
Update
I have had to return the slippers to get some money back. After weeks of back and forth I was told there is nothing I can do other than pay £14 for the shipping of a new pair (plus the £27 i paid for the wrong ones they sent to me). It cost me £12 to send them back and never have to deal with this company again.
The saga continues 2/6/25, returned wrong slippers now refusing to give me a refund after having the returned slippers for 6 weeks.
21 March 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry to hear about the issue with your order and the frustration caused by the return process. This is certainly not the experience we want for our customers.
If you could kindly provide your order number, we’ll review your case immediately and work on a resolution that doesn’t place the burden on you. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Best regards,
Cloud Slides UK
If I could give 0 stars I would
If I could give 0 stars I would. My son ordered a gift for Mothers Day and has not arrived yet, hasn’t even been dispatched. No option to cancel the order which we would like to do, can only email which from your reviews you rarely answer
Since writing this, my son has received an email stating the item is out of stock and a full refund will be given
23 March 2025
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the delay and disappointment surrounding your son’s Mother’s Day order. We understand how frustrating this must have been, especially for such a special occasion.
As mentioned, a full refund has already been issued due to the item being out of stock. We’re truly sorry for the inconvenience caused and appreciate your understanding.
If there’s anything else we can do to assist, please don’t hesitate to reach out.
Best regards,
Cloud Slides UK
Absolutely appalling
Absolutely appalling. Didn’t receive my item and refused to give me a refund. Said i have to pay £10 to get it sent out again after a “failed delivery”
My place of work is open from 7am-11.30pm so there’s no way I’ve missed it. I’m currently going down the road of getting my refund back and have made a complaint with an ombudsman through citizens advice. Shocking service. DO NOT ORDER FROM HERE.
28 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for the experience you’ve had and completely understand your frustration. This is not the level of service we aim to provide.
If you could please share your order number, we’ll immediately review your case and work on a resolution. We want to make things right and ensure you’re not left without support.
Thank you for bringing this to our attention—we’re here to help and sincerely apologize for the inconvenience caused.
Best regards,
Cloud Slides UK
DO NOT WASTE YOUR MONEY
Ordered some clouds slides slippers for £29.99 they arrived today and are absolutely awful quality and are the exact same slippers as a cheap pair I got from Temu for less than £5!
They are the exact same make ...same labels, same material, same soles .. everything..
Absolutely awful.
Wrote a review on their website that was one star and conveniently has not appeared on their website.
Cheap slippers for £30 when you can get them off Temu for less than a fiver
26 March 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry to hear that you were disappointed with the quality of the slippers and your overall experience. We understand how frustrating it can be to feel a product hasn’t met your expectations, especially when pricing comparisons are involved.
While we do source some products through global suppliers, we aim to offer added value through customer support, faster dispatch options, and curated service. That said, your feedback is extremely important, and we’re actively reviewing your concerns.
If you’d like us to take a closer look into your order and assist with a resolution, please share your order number and we’ll do our best to help.
Best regards,
Cloud Slides UK
After a bad shopping experience with…
After a bad shopping experience with this company, I finally got a refund for the slippers I never received. The company are now harassing me to change my review I left on here previously. I will not do it. They deserve the bad review for keeping me waiting weeks. I had to contact them a few times but always got a poor excuse as to why delivery had not been made. They seem to have an office in London but the goods are made in China. I would not use them again.
25 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for the frustration and delays you experienced with your order. While we’re glad the refund was eventually processed, we completely understand your disappointment with the overall experience.
Please know it is never our intention to make anyone feel pressured regarding reviews. We genuinely appreciate all feedback—positive or negative—as it helps us improve.
We respect your decision and thank you for sharing your experience.
Best regards,
Cloud Slides UK
They say they are a uk based company…
They say they are a uk based company yet your items clearly come from China.
I ordered a pair over a month ago and they still haven’t arrived.
Seriously think twice before ordering, if it’s a quick gift your after this isn’t the company.
Poor customer service.
22 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for the inconvenience you experienced. We wanted to confirm that your order has now been fully refunded. The delay in processing was due to the item being out of stock, and we sincerely apologize for any frustration this caused.
Regarding your concerns about our shipping origins, while we are a UK-based company, some of our products are shipped from our global warehouses. This helps us offer a wider selection of products at competitive prices, but we understand how this may have caused confusion.
We genuinely value your feedback and are actively working on improving our service and transparency. Please feel free to reach out if you have any further questions or need assistance.
Best regards,
Cloud Slides UK
Rubbish, Do not buy
Only wore for a few weeks evenings only as at work all day, the stitching started to come undone on the side.
Contacted company who said nothing they could do as it was past their 15 day notice period. Even when they were told that they are unfit for purpose plus sending photos. Rubbish Company
17 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry to hear about the issue you experienced with your slippers. We completely understand your frustration and regret any disappointment caused by the stitching defect.
Although our policy includes a 15-day notice period, we want to make things right. Please reach out to us directly, and we’ll be happy to review your case again and find a solution. Your satisfaction is important to us, and we truly value your feedback.
Best regards,
Cloud Slides UK
Taken money with no product
Ordered slippers at the beginning of March and selected same day shipping. Today is 19th March and still no sign of the slippers. I'm asking for a full refund processed today so let's see what happens. If not, it's trading standards and ombudsman action for companies like this.
19 March 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry to hear about the delay with your order. This is certainly not the experience we want for our customers.
To help us resolve this promptly, could you please share your order number? Once we have it, we’ll look into this right away and ensure you receive the appropriate solution.
We truly appreciate your patience and look forward to resolving this for you.
Best regards,
Cloud Slides UK
Beware - they are scammers
I had an incredibly frustrating experience with Cloud Slides UK. I ordered a pair of slippers in size 11-12, but what I received was nowhere near that size—more like a 7-8. Despite repeatedly explaining that the slippers were incorrectly sized, the company refused to acknowledge the issue and simply insisted that they had sent the “correct size” based on the label.
To make matters worse, returning the item is practically impossible. Nowhere on their website does it state that returns must be sent at the customer’s expense to the USA. The return shipping cost is higher than the item itself, making it completely unviable. This return policy feels deliberately designed to prevent refunds, forcing customers to keep faulty products.
Their so-called “satisfaction guarantee” is meaningless, and their responses to my complaint were repetitive and dismissive. I have reported this to Trading Standards, as in my opinion, this is misleading and unfair trading. I strongly advise avoiding this company—save yourself the hassle and buy from a reputable retailer instead.
Follow up following there response:
It’s interesting that Cloud Slides UK has only offered this response now that my complaint is publicly visible. However, their reply does not address the key issue: the slippers are faulty because they are not the correct size, despite what the label says.
As per consumer rights, I am entitled to a full refund—not an exchange, not a partial refund, but a full refund—without having to cover the cost of returning a defective product overseas. I have already explained this multiple times, yet the company continues to ignore my request.
I will not accept anything less than a full refund. If this is not resolved, I will escalate the matter further.
23 February 2025
Unprompted review
Reply from Clouds Slides
We’re genuinely sorry to hear about your frustrating experience. We understand your concerns regarding the sizing and return process. While we strive to ensure accurate sizing, it seems we’ve fallen short in this case, and we truly apologize for any inconvenience caused.
Regarding returns, our policy does state that return shipping is the customer’s responsibility. However, we recognize that international return costs can be challenging. We’d be happy to work with you on a resolution—whether it’s an exchange, a partial refund, or another solution that suits you.
Please reach out to us at support@cloudsslides.co.uk with your order details, and our team will do everything possible to assist you. Your satisfaction matters to us, and we’d love the chance to make things right.
Best,
Cloud Slides Team
Fraudulent website with no cancellation…
Fraudulent website with no cancellation or return option unless the product is damaged. Company appears UK based but more than a week after placing the order I’m tracking a shipment that’s just left China.
9 March 2025
Unprompted review
Reply from Clouds Slides
We’re sorry to hear about your experience. Our goal is to provide transparent service, and we apologize for any confusion regarding shipping. While our products are shipped from international warehouses, we strive to ensure timely delivery.
If you have any concerns about your order or need further assistance, please feel free to reach out. We’re here to help.
Best,
Cloud Slides Team
Endless problems and I’m still out of pocket
Seriously annoyed. They took ages to arrive and when they arrived, they had sent the wrong size. So I complained and they offered to send me a new pair, if I covered the shipping costs. That seemed reasonable. However, ‘covering shipping’ turned out to be £12 (which is not what they charge for shipping).
When the replacement arrived, it was not just the wrong size, but also an entirely different shoe! So now I’ve got two pairs of the wrong cloud slides, and I’ve paid for one and a half of them.
Their proposed solution: to pay the £12 again for an exchange. Like I’m gona fall for that again!
Don’t waste your time and money! The shoes are ok (albeit cheaply made) but everything else is RUBBISH
12 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for the frustrating experience you’ve had with your order. Receiving the wrong size twice and dealing with unexpected shipping costs is certainly not the level of service we aim to provide. We completely understand your disappointment.
We’d like to make this right—please reach out to our support team at support@cloudsslides.co.uk so we can offer a proper resolution. Your satisfaction is important to us, and we appreciate your patience and feedback.
Best regards,
Cloud Slides Team
Dont Buy!!!!
Dont Buy!!!!!
i placed my order in December 2024 and the company said it was delivery on the 29th Jan 25 i asked for a photo of delivery and it took them 4 weeks to send me the photo to find out it wasn't delivery to my address i have emails them 19 times asking for a refund and all i get is we are dealing with it i paid £25 and still haven't received my slippers or my refund please DONT BUY!!!!!
29 January 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry to hear about your disappointing experience. We understand how frustrating it must be to deal with delayed responses and an incorrect delivery. This is certainly not the level of service we strive for.
Please reach out to our support team at support@cloudsslides.co.uk with your order details. We’ll prioritize investigating this issue and work to resolve it promptly. Your satisfaction is important to us, and we genuinely want to make things right.
Best regards,
Cloud Slides Team
Please do not order from this website
Please do not order from this website, it must be fake. I have ordered over a month aga and I don't think I will ever recieve it.
It's a scam.
12 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for the delay you’ve experienced. Please be assured that we are a legitimate company, and we are committed to resolving this for you. Shipping times can sometimes be longer due to high demand or carrier delays, but we are more than happy to investigate your order status.
Please reach out to us at support@cloudsslides.co.uk with your order details, and we’ll work quickly to provide an update or assist you further.
Thank you for your patience and understanding.
Best regards,
Cloud Slides Team
Inherently dodgy company
Inherently dodgy company. Present to be UK-based with a company address in London but if you decide return the slippers you are given an Iowa, USA address to return to. The colour of the slippers don’t reflect those on the site, the sizing isn’t standard in my experience and the material is exceptionally cheap. Bought without checking Trust Pilot and regret it. Don’t make the same mistake.
10 March 2025
Unprompted review
Reply from Clouds Slides
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with your recent experience. Our goal is to provide clear information regarding our return process and product details, and we apologize if this wasn’t properly communicated.
We’d love the opportunity to make things right. Please reach out to our support team, and we’ll do our best to assist you promptly.
Thank you again for your honest review—it helps us improve.
Best regards,
Cloud Slides Team
AVOID
AVOID! Arrived flattened, stitching coming away and the quality is appalling. Customer service is a joke. Asked me to return them to the US, at my own cost. I’ve opened a case with PayPal. DO NOT BUY FROM THIS COMPANY.
14 February 2025
Unprompted review
Reply from Clouds Slides
We’re sorry to hear about your disappointing experience. This isn’t the level of quality or service we strive for, and we truly apologize. Please know that we take your feedback seriously.
We’d like to make this right—our team will reach out to you shortly to assist with a solution. If you have any further concerns, feel free to contact us directly.
Thank you for bringing this to our attention.
Best regards,
Cloud Slides Team
Very expensive shipping if need to return and low quality product
The shoes looked very low quality when they arrived and basically look like an Aldi special aisle product, just not as good.
I asked to return them and they said they would send me a new pair instead, as shipping return was expensive, but I'd have to pay shipping for the new pair. They thenn quoted me £12 to ship the replacement pair, bearing in mind the shoes only cost £19 this was not a good deal!
Be aware, you won't be able to return these shoes and they are not good enough quality to be worth all the hassle/expense.
8 March 2025
Unprompted review
Reply from Clouds Slides
We’re sorry to hear about your experience. This is certainly not the quality or service we aim to provide, and we apologize for the inconvenience caused.
We understand your frustration regarding the shipping fee, and we’re committed to finding a fair solution. Our team will reach out to you shortly to assist with this matter.
Thank you for sharing your feedback—it helps us improve.
Best regards,
Cloud Slides Team
Absolutely shocking customer service
Absolutely shocking customer service. Slippers didn’t fit, wanted to return them. they apparently don’t do returns unless I pay for the £10 postage fee, so I finally agreed to this, 3 months later of back and forth emails explaining the situation numerous times and the item is now out of stock and still won’t refund me, very blunt and rude emails
7 March 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for the inconvenience and frustration you’ve experienced. We understand how disappointing it must be to deal with a delayed resolution and communication issues. Please know that this is not the level of service we aim to provide.
Our team is reviewing your case to ensure a fair and swift resolution. We’ll be reaching out to you directly to assist further. We genuinely appreciate your patience and the opportunity to make things right.
Kind regards,
Cloud Slides Team
If I could rate this company zero stars I would...
If I could rate this company zero stars I would. I ordered a pair of slippers a month ago and they have still not arrived. The website deceivingly looks like a UK based company but once you order, it transpires they come from China
All the good reviews on Trustpilot are bots (not sure how they were verified by Trustpilot!) So DO NOT TRUST THEM.
I have emailed customer services who said they will track the order but nothing from them since.
AVOID AVOID AVOID!
8 February 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for the delay and any confusion caused. Our goal is to be transparent about our shipping process, and we apologize if this wasn’t clear. While we work with international suppliers to offer competitive prices, we understand that waiting for your order can be frustrating.
Please know that our team is actively tracking your shipment and will follow up with you shortly with an update. We genuinely appreciate your patience and the opportunity to make this right.
Kind regards,
Cloud Slides Team
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