Scam. Pretend to be a UK based company - renting some box room for formality in London on anothers company name. Actual company based in China. Received shoes aka Temu quality crap and requested to h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
These are a scam. Products are rubbish. Returns are prohibitively expensive to China or US. Then they offer you another pair if you just pay for shipping. Avoid. Update: my money has now been refu... See more
AVOID. Terrible quality, poor customer service. Bought two pairs of wedge sandals. Shockingly poor quality. Asked for a refund. Was told to pay for return postage either in Iowa or somewhere in Ch... See more
Nice enough slippers but I ordered a 5 and received an 8. I decided to return them and was told I'd have to pay postage (no address on website) and, despite this supposedly being a UK company, return... See more
Company details
- #215 of 215 best companies in Shoe shop
- #7 of 7 best companies in Orthopaedic Shoe Shop
- #9 of 9 best companies in Shoe Wholesaler
Written by the company
Welcome to Clouds Slides! As comfort enthusiasts who believe that footwear should be both functional and luxurious, we created Clouds Slides to revolutionize the way you experience daily comfort. Tired of choosing between style and comfort, we developed our signature cloud-like technology that molds perfectly to your feet, delivering a personalized walking experience that feels like floating on air. At Clouds Slides, our mission is to provide comfort seekers with high-quality, innovative footwear that not only supports your lifestyle but transforms every step into pure bliss. We believe your slides should be as exceptional as your comfort needs, which is why we've crafted our viral Cloud Slides collection alongside Cloud Sandals, Sneakers, and Cozy Fur Slippers in multiple stunning colors. Whether you're relaxing at home, hitting the gym, or stepping out in style, our versatile collection adapts to your lifestyle while maintaining that signature cloud-like comfort. Join thousands of satisfied customers who have discovered the ultimate in comfort footwear and experience why Clouds Slides has become the go-to choice for those who refuse to compromise on quality and style. Thank you for choosing Clouds Slides - where innovation meets relaxation!
Contact info
71-75 Shelton St, WC2H 9UB, London, United Kingdom
- support@cloudsslides.co.uk
- cloudsslides.co.uk
1.4
Bad
266 reviews
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scummy dropshippers
I paid for same day shipping 22 days ago and it still hasn't arrived. If they were honest about the shipping time I wouldn't have a problem with it. But don't tell me it'll be here in a few days if it's going to take weeks upon weeks.
26 January 2025
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the delay and for not meeting your expectations, Reese. We completely understand your frustration, and we regret any miscommunication regarding the shipping timeframe. Please reach out to us at Support@Cloudsslides.co.uk with your order details, and we’ll look into this immediately to find a solution for you. Thank you for bringing this to our attention—we appreciate the opportunity to make things right.
AVOID THIS COMPANY!!!!
Should have checked this website first. All comments are sadly true: slippers were the wrong sizes, appaling quality (literally falling apart after a few weeks of use) and no customer service to speak of. DO NOT PURCHASE THEIR PRODUCTS - you'b wasting you money as we did.
16 February 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry to hear about your experience, Nicolas. This is not the quality or service we strive for, and we sincerely regret any disappointment caused. We’d love the opportunity to make this right—please reach out to us at Support@Cloudsslides.co.uk and our team will do our best to assist you. Your feedback is valuable, and we appreciate you bringing this to our attention.
I wish i had read the reviews of 1…
I wish i had read the reviews of 1 star. Listen to them. It is true. I've lost 20 pounds on something that doesn't fit me, took ages to come, after realising they were sending from China, despite uk url my mistake, tracking number from China which I didn't click on accept cookies for because it all started to feel like a bad purchase. Item arrives more than ten days later and size 5.5-6.5 slippers basically are more like 5 or under in size. The heart sink I feel right now.
15 February 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry for your disappointment, Sasha. We understand how frustrating this experience must have been, and we regret any confusion regarding sizing and shipping. Please reach out to us at Support@Cloudsslides.co.uk and we’d be happy to assist you in finding a solution. Your feedback is important, and we appreciate the opportunity to improve.
This is a shocking company with…
This is a shocking company with appalling customer services! I needed slippers for something specific and have now had to purchase elsewhere. I’ve given 1 star as cannot write a review unless I give them a star.
Keep blaming logistics and Ive asked many times for a refund as this has taken so long and I’ve had to purchase elsewhere I now don’t want them not that they’re likely to arrive anyway.
Avoid this company I wish I’d checked out these reviews I usually do but was in a hurry when I purchased for something particular so yes you even need to research slippers!
15 February 2025
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the frustration and inconvenience. We understand how important timely delivery is, and we regret that we couldn’t meet your expectations. If you haven’t already, please reach out to us at Support@Cloudsslides.co.uk, and we’ll do our best to assist you regarding your order. We truly appreciate your feedback and will work to improve our service.
Absolutely shocking customer service.
Absolutely shocking customer service.
I ordered a product, the wrong product was delivered, and I was then asked to pay the cost of a return to America, and the company would only refund the cost of the product, not the shipping cost.
So I am out of pocket, with a product (which was a gift!) that cannot be used, because of Cloud Slides error. Shocking!!!
30 January 2025
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the mistake with your order. We understand how frustrating this must be, especially when it was intended as a gift. This is not the experience we want for our customers, and we truly regret the inconvenience. Please reach out to us at Support@Cloudsslides.co.uk, and we’ll do our best to find a resolution for you. Thank you for your feedback—we appreciate the opportunity to improve.
AVOID AVOID AVOID
AVOID AVOID AVOID.
Same issue as others. Slippers are poor quality, and not true to size. Ordered a 4-5 for my partner who is a size 4. Her feet can't fit in the slippers. Spoke to customer service who told me to either return the item to China at cost to myself, or they could provide a replacement item and I would have to pay postage (£8.99) and I could keep the original. Slippers are not fit for purpose and they seem to think their company policy outweighs the Consumer Rights Act 2015 T&Cs. Do not give this company your hard earned money.
20 January 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry to hear about your experience, Blair. We understand how frustrating it must be to receive an item that doesn’t fit as expected. We truly regret any inconvenience caused and appreciate your feedback. Please reach out to us at Support@Cloudsslides.co.uk, and we’ll do our best to assist you further. Customer satisfaction is important to us, and we appreciate the opportunity to make things right.
Do not order anything
Shocking customer service, the wrong size sent. Not fit for purpose and they want me to post them back at a cost to me of £30!! Rip off company 😠.. the quality is shocking too, I would say worth £5
1 February 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry for the issue with your order. Receiving the wrong size is frustrating, and we understand your concerns about the return costs. Please reach out to us at Support@Cloudsslides.co.uk, and we’ll do our best to find a fair resolution for you. Your feedback is important, and we truly regret any disappointment caused.
Buyer beware!!
Buyer beware!!! My shoes came after a ridiculously long time and were too small, even though I ordered a size up. I have reached out to "customer service" to initiate a return and they have totally ignored my emails. DO NOT BUY!!!!
7 February 2025
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the delay and the sizing issue. This is not the experience we want for our customers, and we regret any frustration caused. Please reach out to us again at Support@Cloudsslides.co.uk, and we’ll do our best to assist you as soon as possible. Your feedback is important, and we appreciate the opportunity to make things right.
Do NOT buy terrible company weeks…
Do NOT buy terrible company took weeks to receive my order of 2 pairs of slippers and only received the 1 item been emailing company for weeks for refund or send me the missing product and they keep saying waiting for logistics to get back to them it's been 6 weeks now.... do not buy
17 December 2024
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the delay and the missing item, Bodsz. We understand how frustrating this must be, and we regret any inconvenience caused. Please reach out to us at Support@Cloudsslides.co.uk, and we’ll prioritize resolving this for you as soon as possible. Your feedback is important, and we appreciate your patience.
SCAM COMPANY
SCAM COMPANY! Terrible quality. Told to return to China. I returned recorded delivery to their UK warehouse as the return address was on the parcel, and customer service have not issued me a refund. Complete scam. AVOID
3 January 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry to hear about your experience, Olivia. We understand how frustrating this must be, and we sincerely regret any inconvenience caused. Please reach out to us at Support@Cloudsslides.co.uk with your return details, and we’ll investigate this matter further to assist you. Customer satisfaction is important to us, and we appreciate the opportunity to make things right.
Scam company, do not use
After ordering online my tracking code came up with an error. I emailed the company about the tracking code and got no reply. I waited 4 weeks and didn't get my parcel. I emailed and left messages everyday for weeks. Eventually after threatening further action I got a reply saying the product i ordered wasn't in stock and was sent a refund. I advise you to not use this company and save yourself a lot of headache.
26 December 2024
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the lack of communication and the frustration this caused. This is not the experience we want for our customers, and we regret the inconvenience. While we’re glad you received your refund, we understand the process should have been smoother. Your feedback is valuable, and we will work on improving our service. If there's anything else we can do, please reach out to Support@Cloudsslides.co.uk.
STAY AWAY FROM THIS COMPANY
I'd disappointed the least I could give was 1 star!
I purchased the cloud slippers before Christmas, they are shockingly terrible cheap quality rubbish and after requesting a refund, they told me to ship them back to Hong Kong first. They want me to pay the postage and they also know it's just not worth it as this would be most of the £25 i paid for the rubbish.
Having paid via PayPal, they told me the item was eligible for buyer protection too, yet after much back and too, they didn't help at all and closed the case (which I have appealed)
PLEASE DO NOT WASTE YOUR MONEY, TOTAL SCAM BUSINESS !!!
IN RESPONSE TO YOUR REPLY, I have been in contact with your “customer service” since January and still you don’t want to help.
1 February 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry to hear that you were disappointed with your purchase, Karl. We understand your frustration regarding the return process, and we regret any inconvenience caused. Please reach out to us at Support@Cloudsslides.co.uk, and we’ll do our best to assist you further. Your feedback is important, and we truly appreciate the opportunity to improve our service.
Please don’t buy from this company
Please don’t buy from this company. I ordered some slippers, they never arrived, had to chase myself after weeks of waiting only to be told they’re out of stock! Without any form of apology. Not even a simple sorry for the inconvenience. They take your money and run!
31 January 2025
Unprompted review
Reply from Clouds Slides
We sincerely apologize for the inconvenience and frustration this caused, Charlotte. This is not the experience we want for our customers, and we regret that you weren’t informed sooner. A delay like this is unacceptable, and we truly appreciate your feedback. If there’s anything we can do to make this right, please reach out to us at Support@Cloudsslides.co.uk.
100% scam company
100% scam company. Avoid at all costs. As other reviewers sent out wrong size item . Contacted customer service only to be told I needed to pay to ship the item to China for a refund or pay them to send me the correct size. Absolutely shocking customer service and also posing as a UK company . Avoid at all costs .
Three months of emails going back and forth with you just repeating your company policy is no returns .I certainly won’t be reaching out to you. I’m purely warning others not to make the same mistake.
How many bad reviews? Can they all be wrong.
13 December 2024
Unprompted review
Reply from Clouds Slides
We’re very sorry for your experience, Gavin. Receiving the wrong size is frustrating, and we regret any inconvenience caused by the return process. We understand your concerns and appreciate your feedback. Please reach out to Support@Cloudsslides.co.uk, and we’ll do our best to assist you further. Customer satisfaction is important to us, and we want to help resolve this.
Just a big thank you to all at clouds…
Just a big thank you to all at clouds slides uk for a wonderful service. People are very quick to complain but not to praise! So a big thank you for sorting my problem( emphasis on my problem) with understanding and care. I can’t recommend you enough.
Alan Fellows-Bennett
29 January 2025
Unprompted review
Reply from Clouds Slides
Thank you so much for your kind words, Alan! We truly appreciate your support and are delighted that we could assist you. Your feedback means a lot to us, and we’re always here to help. Enjoy your Cloud Slides, and thanks again for recommending us!
A joke of a service
Well, this was the most ridiculous company I’ve ever dealt with. Ordered a pair of size 5 slippers, however they sent a size 4. I asked for a new pair of slippers to be sent and they want to charge me a shipping fee. I then asked for a refund and they won’t issue me a refund without returning the Small Slippers which they expect me to pay for the return as well.
I honestly think they did it on purpose so they can make extra money, a bunch of Crooks 
23 January 2025
Unprompted review
Reply from Clouds Slides
We’re very sorry for the frustration this has caused, Matt. Receiving the wrong size should not have happened, and we understand your disappointment with the return process. We appreciate your feedback and will review our policies to improve our service. Please reach out to Support@Cloudsslides.co.uk, and we’ll do our best to assist you further.
Appalling on every level
Slow delivery, terrible quality, appalling customer service. £35 slippers fell apart after 2 weeks. Customer service said, nothing we can do as you have worn them. If you want footwear that you simply look at and never wear, this could be the retailer for you, if not AVOID at all costs
18 January 2025
Unprompted review
Reply from Clouds Slides
We’re truly sorry to hear about your experience, Michael. Quality is very important to us, and we regret that your slippers did not meet expectations. We understand your frustration and would like to look into this further. Please reach out to us at Support@Cloudsslides.co.uk, and we’ll do our best to assist you.
DO NOT PURCHASE FROM THIS COMPANY.
DO NOT PURCHASE FROM THIS COMPANY.
I received defective items, company refused to rectify unless I paid for shipping costs to correct their error.
Not only was the quality of the item poor, the size was not what I ordered.
Absolutely poor service and quality
24 January 2025
Unprompted review
Reply from Clouds Slides
We sincerely apologize for your experience, Ganif. Receiving a defective item and the wrong size is unacceptable, and we understand your frustration. We strive to improve our service and appreciate your feedback. Please reach out to **Support@Cloudsslides.co.uk**, and we will do our best to assist you.
Yep- they sure are scammers
Yep- they sure are scammers and I do not support unethical fast fashion brands so it was a shame I fell for this. The products never arrived, never got a notification. Followed up and managed the get a refund but please support a brand that isn’t running a scam sweatshop
25 January 2025
Unprompted review
Reply from Clouds Slides
We’re sorry to hear about your experience, Min. We sincerely regret any inconvenience caused by the delay and appreciate your feedback. Our goal is to provide quality products and reliable service, and we take concerns like yours seriously. If there’s anything we can do to make this right, please reach out to Support@Cloudsslides.co.uk.
Worst slippers ever, don't waste your money
Their slippers are the worst slippers I've ever owned. The sole is so flat and uncomfortable my feet actually hurt wearing them, socks would be better. Don't waste your money
13 January 2025
Unprompted review
Reply from Clouds Slides
We’re sorry to hear that our slippers didn’t meet your expectations. Comfort is a top priority for us, and we appreciate your honest feedback. If you’d like to discuss this further, please reach out to Support@Cloudsslides.co.uk, and we’d be happy to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.