Clover Canada Reviews 810

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the system easy to use, appreciating its user-friendly interface and reliable performance for payments and tracking. Many highlight the straightforward functionality of the terminals and the detailed insights provided by the dashboard, making it simple to manage operations. However, some people were dissatisfied with the service and customer support, reporting difficulties in connecting with agents and a lack of follow-up on issues. There are also mentions of unexpected charges and challenges with contract terms, with some customers feeling that crucial information was not disclosed during the sales process.

What people talk about most

Service

People report ambiguous experiences with service. Many customers express significant frustration, citing long... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers reported issues with unexplained charges,... See more

Staff

Clients share ambiguous opinions on staff. While some customers praise specific staff members for being... See more

User experience

Reviewers mention positive feedback about user experience. Customers frequently highlight the ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve never had a problem since I moved to Clover 9 years ago. However, recently my merchant statements have not been available online since June 2025. When I reach out to customer support, they have b... See more

Rated 4 out of 5 stars

I love clover for ease of cash out. the recent update changed some of that. it would be helpful if you put back the total card sales on the sales overview. it now breaks it down by debit and credit an... See more

Rated 3 out of 5 stars

Clover is easy to deal with, except one point that really upsets me. I can not process a credit greater than $1000.00 without going to the original invoice, sometimes months ago, and then not being ab... See more

Company replied

Rated 3 out of 5 stars

I have tried to contact the number 1877-157-2094 to request to cancel the lease but I can't reach them. My account is keeping charged since I changed the business name in March 2025. It give me very... See more

Company replied


Company details

  1. Payment service
  2. Business development service
  3. Business-to-Business service
  4. Software company

About Clover Canada

Written by the company

Clover Gets
Small Businesses

Clover, from Fiserv, simplifies the lives of small business merchants with an all-in-one, tailored Clover Merchant Platform that helps merchants; accept payments easily, run the business more efficiently, and identify opportunities to grow the business.

The Clover Merchant Platform provides the software, hardware, and services that merchants need to run all aspects of their business more effectively.



CONNECT WITH SALES

Clover Payment Solutions

Clover Features

Business Types


Contact info

3.6

Average

TrustScore 3.5 out of 5

810 reviews

5-star
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Rated 3 out of 5 stars

7,000 mistake

If I could say the ONLY and yet BIGGEST issue we had with clover cost us 7,000. Clover mini didn’t come set default for some things we would have wanted by default. They should be defaulted on rather than off because we didn’t know and it cost us a huge fraud claim. CLOVER NEEDS TO COME DEFAULTED TO FORCE CUSTOMER ADDRESS MATCH ON MANUAL INPUT CARDS. Then if a company wants to call and override that then they be warned of the outcome. We assumed we were protected and then when we had a bounce back you told us those things should be set for precaution. Never at any time did anyone tell us that or warn us of the possible outcome. CLOVER/FIRST DATA should protect your clients (us) by doing what is best for us instead of assuming we know what we are doing. A heads up would have been nice.

They said they'd be in touch, never did get back to us.

31 October 2024
Clover Canada logo

Reply from Clover Canada

Hi Suntot,

We sincerely apologize for the inconvenience you have experienced regarding our services. We have forwarded your case to our client services team to follow up.

Sincerely,
Clover Canada

Rated 1 out of 5 stars

The payment processing forcefully…

The payment processing forcefully closes the account. Essentially, you guys are partners and working together. The leasing equipment side now says they are separate from the processing side, and mandatorily to pay the equipment rental even though we can't use it.

There is a lot of information that the sales team does not disclose to customers when they sign the contract. I felt betrayed and disappointed.

27 May 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Lydia,

We are sorry to hear about the frustration you have experienced with our services. We have sent you a private message requesting more information so that a client support representative can follow up with you.

Sincerely,
Clover Canada

Rated 5 out of 5 stars

I was looking for a POS device for our…

I was looking for a POS device for our small photography business. Mr. Santiago Had called me and guide me through all the offers and options available. he had answered all the question that i had asked and made the transition so seamless with his implacable customer service and profound knowledge of product. I am really happy with clover and their great sales team. highly recommend clover. easy to use device and very convenient and affordable for small businesses.

3 June 2025
Unprompted review
Rated 4 out of 5 stars

I love clover for ease of cash out but I dont like the new update

I love clover for ease of cash out. the recent update changed some of that. it would be helpful if you put back the total card sales on the sales overview. it now breaks it down by debit and credit and no where does it show total card sales anymore. different people do cash outs depending on the day and circumstance and this is going to cause some confusion

3 June 2025
Rated 3 out of 5 stars

Clover does not make refunds easy!!

Clover is easy to deal with, except one point that really upsets me. I can not process a credit greater than $1000.00 without going to the original invoice, sometimes months ago, and then not being able to give my customer a receipt that says CREDIT!!! That is NOT service! if my customer is not satisfied, I should be able to give a credit back of ANY amount!!

15 April 2025
Clover Canada logo

Reply from Clover Canada

Hi MCL,

We are sorry to hear about the frustration you have experienced with our services. We will forward your feedback to our client services team to follow up.

Sincerely,
Clover Canada

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