ClubOcean Reviews 

I love how they are so interactive and accommodating! They provided an update about the Orca I'm tracking and they also helped me how to wear the bracelet! I love their cause and how they really do their best to save the marine life

Nice and fast response when I wrote to the company about how to access and follow « my » whale when I couldnt find the link on the website. Zoe was kind! Thanks to her and Im happy with my new cap!

I received my whale bracelet (very good quality) and QR code, but this only worked the 1st time, so I emailed Zoe, who was able to send me a link to access the whale .... I also put it on my desktop so easier to access all the time. Prompt customer service ' thank you :-)

The issue has been fixed now ty

Club Ocean provides a lovely opportunity to sponsor & support wildlife in our seas & oceans. This can be done by purchasing a plushie, a bracelet or various other options. The items themselves are beautiful & just as advertised. The 'gift packaging' however, was totally ruined by the postal labels & wasn't worth paying the extra £6 for. I may have been unlucky, however, & this may have been an unusual case. I am still very happy with the items & am looking forward to gifting some & keeping some to track the animals ourselves. Customer service was very good.

Customer service was super friendly, fast and efficient!

I fell in love with the concept as soon as I became aware of it and ordered 4 bracelets
When I had a question about how to track my turtle (her name is Maria) customer service replied almost instantly. Needless to say that I am very happy.

I love the site, where I can clearly track my whale, and the support is fast and very friendly.

Absolutely amazing experience from start to finish!
The support team was fantastic, super helpful, responsive, and professional. They helped me modify my order and kept me updated throughout the whole tracking process. Communication was excellent, and the products are great as well.
Highly recommended!

I had a problem with my connection. I couldn’t follow Malou the Whale anymore.
I wrote an email to ask how to solve this problem, and on the same day I received an answer with a link. Now it works perfectly 😊

I am happy with the products i got. I had a problem with the website but the customer service helped me. I got an answer the same day and the problem was solved easily. I would recommend club ocean. I think its a special thing to gift someone!

Overall possibility to track an animal is wonderful idea, my daughter is happy having the bracelet and possibility to observe life of an animal.
Also, I surely give 5 stars for quick and efficient support with a small issue that we were unable to resolve by ourselves. Much appreciate for this! It is a valuable quality metric for Company.

I ordered four bracelets, one came with the qr code for a whale while I ordered a shark. But no biggie. I open the next packet a broken bracelet… now I’m waiting for a reply to my email. Hoping customer service does their job

Edit: they’ve reached back out and I’ve been sent a new bracelet, customer service was very friendly and my mother was very happy with her gift!

Great customer service!

They answered within several minutes and helped me with my problem.
I forgot to cancel the subscription of their magazine and ordere it automatically. Without any discussion they sent me my money back and canceled the order, even if it was my mistake.

Thank you very much

I got the bracelets quickly, even one more for free on Earth day. When I had issues with my previous tracking, their support fixed it within an hour and now I can track my shark and orca without issues.

Club Ocean was always responsive to my queries, i had issues with the delivery service several times, which may be outside of their responsibility. Nevertheless, they tried to help and finally got my parcel delivered. I owuld give 5 stars, but the fact that O2D was more than 4 months, I can only give 4.

Hi, I'm very happy ♥️ The bracelet has arrived. It's very beautifully made. I want to thank you 🥰 I'm really excited. I recommend everyone to buy the bracelets. You'll help a good cause a lot. I'm rooting for you. Thank you ❣️

Customer service
Customer communication

I had a few technical difficulties with a qr code and the customer service was excellent and they sorted it in no time at all :) very friendly will definitely buy more again

I bought a bracelet almost a month ago. Since april 20th the package has been stucked in local customs and i havent received any response on the status of my parcel, or when I will receive it..

After multiple emails back to backs, I'm only receiving " "we are waiting confirmation from our logistics department". But Im completely tired. I dont know the quality of the products but definitely they have the worst logistics department and a really poor customer service regarding clarity and effective answers.

I just hope I receive what I pay'd for and a fully compensation, because I'm never buying here again. I Prefer buying chinese non-green washing products that are 3 times cheaper, are exactly the same and at least they arrive in time