ClubOcean Reviews 

They took my money straight away but no order confirmation and no delivery tracking and no response to customer enquiry. I doubt this is a fraud!

Customer focused support
Nice product

Order placed the 25/3/26, tracking number provided on the 26/3/26.
Thought yay the 3 plushies and 1 bracelet will arrive in time for Easter.
WRONG!!!! The Postal service has never received the physical parcel to deliver.
Now after a number of failed e-mails- they keep bouncing back, the contact details on the website are incorrect. I have been forced to contact PayPal to get my money back.
Extremely disappointed that my grandbabies have been left without an Easter present.
After looking at reviews I'd recommend staying well away from this company.

I got my Penguin bracelet today and I'm so happy now.
I love nature and animals and this is a great chance to help and preserve ocean, nature and animals. 🍀❣️🐧

I really like the produkts and the Concept, why it doesn’t get one star.
I ordered February 25, and I still haven’t received my order.

I think it’s a great idea and a cause worth supporting! I needed some help with the login to view my whale on a big screen and the team was very supportive and nice! Keep up the good work!

Quick, effecient and kind service to any questions. Very nice product

شركه ممتازه و صادقه جدا انصح بالتعامل معها

The bracelets along with the plushies are so beautiful and the thing with the animal tracking is very interesting and even I would say unique. I recommend them should you want to get your girlfriend’s favorite marine animal or just want to give someone a nice present, the wait time is a little bit long but it’s worth it.

Great idea - I love tracking my whale and it’s great for raising awareness of the natural world. Customer support has been excellent whenever I’ve needed them.

Thank you for the wonderful bracelet and the amazing experience.It's a unique thought that somewhere in the world I have access to track the movement of an animal. No one has ever provided such an opportunity before. Thank you!

I absolutely love being able to track all my animals movements.
I was bought one as a gift and was so impressed I bought myself more :-)
Speedy and helpful response from customer support when I had problems logging in.

At first we have been very delighted about those four lovely animals, wich were a present for our children.
We also noticed, that there was an subscription for a newspaper/ magazin for an amount of 19,99€.
We cancelled it by Email at once!
We didn't receive a response und now our PayPal was charged with the amount!
Thats not OK and we tried to contact Club ocean without success.
Thats no good support and none service at all. Also a login ist no more possible.
Now we are totally disappointed and angry about this experience.

I was charged 19,99€ for something I did NOT subscribe to. They offered a magazine with my order, but I did not subscribe to it. I tried recovering my password on my smartphone and I got an error message saying the email does not match any account. Asked for a refund and I’m still waiting.

Customer support is really helpful and the product is truly with what they promise

I wanted to add an update review to let others know that you can take action if you feel misled by Club Ocean. I took the time to open a formal dispute with my bank, providing proof that I returned the product and documenting their misleading advertising and unfair practices.
The more people who speak up and dispute these charges, the less others will fall victim to these unethical practices. Don’t feel powerless — banks take disputes seriously when you provide clear evidence.

I hope this encourages others to protect themselves and hold this company accountable.

I placed an order and contacted Club Ocean shortly after to request a cancellation and refund because the order had just been placed and should not have shipped yet. I did not receive an order confirmation email, the charge is still pending on my card, and I have not received a response from customer service. I am disappointed with the lack of communication and would like this resolved promptly.

The services that they offer are incomparables.
When I ordered the shipping was a bit longer than I expected but it was christmas times so I think that is the cause.
I suggest to take a look at their sites.

I bought a whale tracking bracelet for my friend and he loved it. We experienced no issues with delivery, and a small magasine speaking about the conservation efforts was very beautifully done ( i only regret that we got the edition about penguins not whales but we are not complaining, it was very informative and interesting).I am already thinking about getting another one for another friend.

Got given a club ocean bracelet as a gift, with the QR code to track an Orca whale called Koda. After one scan the QR code was a dead link and wouldnt allow me to access the tracking app. Pretty disappointing