Backcare & Acupuncture Clinic Reviews 209

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would really recommend treatment, they have worked wonders on my neck pain and stiffness, all the staff are friendly and helpful, more than happy to accommodate appointment changes if required. I tr... See more

Rated 5 out of 5 stars

I have just finished an intensive course of physiotherapy and acupuncture with Rasti lasting 8 weeks with two sessions per week. I have been in severe pain for many years with osteoarthritis and dege... See more

Rated 5 out of 5 stars

I’ve had such a positive experience with the clinic. Dr Rastivlas has been great. The woke experience is professional & considerate. I went with low back & hip pain and the right treatment and exerci... See more

Rated 5 out of 5 stars

I have been attending this clinic since August and everyone is so courteous, professional and of course skilled in their profession. I have been receiving treatment on my back and knee from Ambereen w... See more

Company replied

Company details

  1. Physical Therapy Clinic
  2. Acupuncture clinic
  3. Osteopath
  4. Pain control clinic
  5. Sports Massage Therapist
  6. Sports medicine clinic

Information provided by various external sources

The online website of The Back and Care Clinic - Osteopathy and Acupuncture.


Contact info

  • Kings Road 15, B73 5AB, Sutton Coldfield, United Kingdom

  • clusker.co.uk

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and well worth paying for

I booked in for an assessment back in May/June with Jonathan this year, of this due to issues with my shoulder. At that stage I was unable to lift my arm to do simple things such as comb my hair and experienced pain and fatigue especially when writing and typing long reports as necessary for my job. I was wrongly treated by the physio therapy service within the NHS due to the long waiting lists created by covid. Unable to get a scan I frantically explored alternate services with the hope I could get some relief from the pain with a view to recovery. Jonathan assessed my shoulder and quickly identified the location of my pain. He began treatment on a weekly basis and within weeks this treatment enabled me to start getting back to some normal things and was no longer affecting me at work. Furthermore, I went away on holiday in August and was able to swim for long periods and play around with my kids in the pool. I continued treatment and have to say that with time the area of pain and discomfort significantly reduced. Jonathan always acted in a professional manner and his demeanour helped place you at ease. I would highly recommend the service as without it I really don't think working would have been possible and I certainly wouldn't have been able to swim for any length of time.

12 November 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient and thorough service

Very efficient and thorough service. I was having shoulder problems for years and even after a few session I had a cast improvement. Apurva was very professional and gave me a series of exercises to do outside of session which was useful.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been going to Ambreen for treatment on my shoulder, knee and posture for just over a month now. I am so pleased with the overall outcome of my shoulder and knee issues which have been resolved now. I am amazed how my posture has improved as quoted by her ‘an improvement of 85%’. Very pleased and happy with her treatment plan, her thorough explanations of the treatment throughout and the exercise plan. Thank you Ambreen 😉

10 November 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Thank you for trusting us with your care. Its always a huge reward to see our patients get out of pain and get their life back!

Rated 5 out of 5 stars

Daniella is amazing

Daniella is amazing, I went with the hopes of improving my back problems after I thought it was always going to be that way but after acupuncture and other therapy my backs made a massive improvement and we’re not finished yet. She’s a miracle worker. Thank you. Highly recommend

4 November 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Thank you very much for your review.
We have so much more planned as part of your recovery and I am looking forward to continue working together!
My best wishes, Daniela

Rated 5 out of 5 stars

Fantastic clinic who will put you at ease

I have suffered with my back since giving birth 7 years ago and previously sought help from an Oesteopath which helped with the pain in the first instance but was not solving the problem long term. Having stumbled across some reviews for the Backcare and Accupuncture clinic in Sutton Coldfield, I decided to give it a go and I’m so glad I did. Daniela carried out an initial assessment and then explained how my treatment plan would work. I am now nearing the end of my treatment plan and I can honestly say that I can’t remember the last time my back felt so stable and I now have so much more flexibility and confidence in my movements. I have already recommended the clinic to some of my friends. Daniela and the team are all so welcoming, caring and friendly and will immediately put you at ease so if you are suffering like I was, just give them a call. You won’t regret it.

1 September 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Thank you so much for your review and kind words.
It is great to be able to celebrate together the fantastic changes you have had and I am very happy I have been a part of your recovery from back pain.
Looking forward to maintaining all improvements. My best wishes, Daniela

Rated 5 out of 5 stars

Truly excellent customer service

Truly excellent customer service, as a first time client they made me feel right at ease. They make sure you're informed and comfortable at every stage of the process. And my back pain has eased substantially, I'm still on the road to recovery, but I know I'm in safe hands. Would highly recommend!

26 October 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Hi Jobe, Thank you very much for your review. Every step was absolutely important in easing your back pain and we were able to progress from session to session. Really looking forward to celebrating our future wins! All our best wishes, Daniela and Backcare and Acupuncture team

Rated 5 out of 5 stars

Fabulous

I feel like a new person after treatment from Daniela . I had NO idea my pain was caused by my posture . My energy levels are up and i am pain free . I feel amazing and have an awareness of how i carry myself which is invaluble moving forward. Having never tried accupuncture i can thoroughly recommend it . The way i see it you take your car in for an mot ......when was the last time you invested in you ?

10 August 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Thank you so much for your review and kind words. So happy I could work with you to help you get pain free. Looking forward to continuing working together, we are a great team! I love the analogy you've used! My best wishes, Daniela

Rated 5 out of 5 stars

Service is very friendly and…

Service is very friendly and professional. Explain everything well and give you a really good understanding of issues and treatment plan. The treatment has really been helping and my oesteopath is really understanding and helpful.

5 October 2022
Unprompted review
Rated 5 out of 5 stars

A safe pair of hands!

I have been attending this clinic since August and everyone is so courteous, professional and of course skilled in their profession. I have been receiving treatment on my back and knee from Ambereen who is wonderful at her job and always so thorough in all she says and does. I leave every time feeling as though I am walking on air. I cannot recommend this clinic more highly.

3 October 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Hi Linda, Thank you for your kind words. It was very important after your assessment to develop a treatment plan that not only treated your back but also your posture, strength and stability. I am glad that at the end we were able to achieve your goals. Looking forward to working with you in the upcoming weeks - Ambreen

Rated 5 out of 5 stars

Apurva has been brilliant

Apurva has been brilliant! I can’t thank her enough . I came into clinic with awful back and hip pain that had been on and off for sometime. Within the first couple of sessions I noticed a difference and was no longer in pain. I have continued my treatment and feel the benefit every session. I would definitely recommend Apurva and the clinic as everyone is very friendly, professional and welcoming . Thank you all 😃

1 October 2022
Unprompted review
Rated 4 out of 5 stars

Herniated disc…

I’ve got a herniated disc which flares up occasionally, I had really bad pain running down my leg , booked in for an emergency appointment with Apurva.
She has been excellent.
The pain has now gone and been given some useful exercises for aftercare.

28 September 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Thank you for the review Tony, we're here if you ever need us in the future. Take care.

Rated 5 out of 5 stars

I went to Clusker with chronic lower…

I went to Clusker with chronic lower back pain that I thought wasn't treatable. (Even coughing and sneezing was enough to make me wince from the back pain!)

After an initial consultation, some at-home exercises, and of course expert treatment from the amazing staff there, the pain has virtually gone! Couldn't recommend highly enough.

23 September 2022
Unprompted review
Rated 5 out of 5 stars

I went to backcare and acupuncture…

I went to backcare and acupuncture clinic desperate and in pain ,i do pole fitness 5 days a week and had a shoulder injury i couldnt sleep or do my usual daily tasks and lived on pain killers .I was really nervous and worrid not only about my injury and if infact id ever get back to my favourite hobby which had become a massive part of my life but also the cost and length of treatment .I cant thank Daniela enough she was so kind and listened to me she never rushed any of our appointments really took her time and the whole time very proffessional , she did a assesment on our first appointment to see what my range of movement was and exactly what movements and actions aggrivated my pain ,she put together a 10 session programme for me and during these sessions gave me accupunture ,physio and massarge ,my shoulder started to feel better after the first session and continued to improve every session. I have now completed my sessions and my shoulder is back to normal and im back doing what i love , i can not stress enough how amazing ,welcoming and professional this place is so much so that i will be booking an appointment once a month to make sure i keep my shoulder well , big thankyou to this place and their lovely staff but the biggest thankyou to Daniella and her amazing talent for fixing people .

12 September 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Thank you so much for your review and kind words.
It is very important to me to personalise every treatment plan after the initial consultation. This way we can make sure the success of it.
I am very happy that we have worked together, as a team, and thank you for always doing your exercises at home.
Looking forward to our future session and your return to pole fitness.
My best wishes, Daniela

Rated 5 out of 5 stars

Back treatment

Treatment that Megan has administered to my back in recent weeks has improved my condition immensely. I will continue with my fortnightly visits to help maintain that improvement.

8 September 2022
Unprompted review
Rated 5 out of 5 stars

Hip & Lower back care.

Had a 16 week programe with Johnathon for hip & lower back problems. I found the treatments l had was beneficial for keeping me on the move till my operation date came through for hip surgery. Johnny is very caring respectful and very professional and l beleive as the years go on he will be at the top of his profession his knowledge and enthusiasm is refreshing. He kept me mobile when l was in a bad situation. Very pleasant young man.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic job from jonathon thoroughly…

Fantastic job from jonathon thoroughly explained my issue. Good experience and helped me alot.

2 September 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Hello Harun,

Thank you for your review!

its been a pleasure to help you with your issue. I can't take all of the credit, we wouldn't have gotten you pain free if you hadn't taken up all of the exercises I had set you!

Please take care for the future!

Kind regards
Johnathan

Rated 5 out of 5 stars

Johnathan my therapist was amazing

Johnathan my therapist was amazing. Professional, explaining step by step each procedure and whilst monitoring my progress. I felt at ease and would highly recommend this clinic to anyone with back pain.

20 August 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Hi Sarbjit,

Thank you for your review.

It has been a great experience for me to help you with your pain.

Understanding our issues helps us to find a solution to them, and indeed fix them!

I think the biggest benefit I've seen with yourself, is how we now have a plan, in and out of clinic, to help you maintain the quality we have worked for.

Thank you for giving me the opportunity to help!

Kind regards
Johnathan

Rated 5 out of 5 stars

Helpful and knowledgeable

Had 8 sessions with Johnathan to help with back pain. Firstly make you feel relaxed has a very professional attitude and has helped me no end.great service offered would recommend 👍🏻

18 August 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Hi Mark,

Thank you for your review. It has been a pleasure to help you with your back pain and get you on the road to recovery.

We couldn't have done this if you had not done the exercises I recommended. This, combined with the work in our sessions, has allowed us to get the best results possible... in the shortest time frame!

I look forward to helping you keep what we have worked for.

Kinds regards
Johnathan

Rated 5 out of 5 stars

Daniela Rocks

Daniela Rocks!
I came in with hardly been able to walk without assistance and left walking out like a boss! Thanks To Daniela and the friendly team. Daniela came to me with such positivity and helped my change my mindset to “yes I can” attitude! Thank u so much for everything. I’m definitely her favourite superstar:-)

5 July 2022
Unprompted review
Backcare & Acupuncture Clinic logo

Reply from Backcare & Acupuncture Clinic

Thank you so much for your review and kind words! It was great working together and celebrate every session when we made further progress! Keep being a superstar! Best wishes, Daniela

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look