The layout of the website has fallen from what it once was - the product selection while slim, still offers some great items at a huge discount (Templa-Projects). But the overall layout of the websit... See more
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See what reviewers are saying
Great prices, selection can be limited, but to be expected given the nature of the business. Have always had good service with Clymb. Packages arrive quickly. Products fit well per sizing info. I also... See more
I am so glad The Clymb is back! I have enjoyed this company for years! I am bummed that I could not get customer service to reply to my request for a formal receipt so I can be reimbursed by my empl... See more
Shipping was a little slow, but this wasn't really a problem. I was also expecting a shipping notification, but unless I'm mistaken, this never came. Again, not a big deal. The shoes I bought fit as e... See more
Company details
Written by the company
Our team of industry experts hand-select products from the world's top Fitness, Outdoor, and Action Sports brands. Rather than force you to search through thousands of items, TheClymb offers limited-time sales on only the best footwear, apparel, and gear up to 90% off retail!
Contact info
United States
- support@theclymb.com
- clymb.com
3.9
Great
165 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing the hood of the jacket.,
8 January 2024
I got a pair of great shoes for a low…
I got a pair of great shoes for a low price, again. I haven’t shopped Clymb in years but this was a great return.
18 January 2024
Reply from The Clymb
Hi Derek,
Thank you so much for your positive feedback and leaving a review, you put a big smile on our faces! 🙂
Regards,
Clymb.com
I did receive a reply from Clymb…
I did receive a reply from Clymb stating the support site would help me out.
I have written 3 notes to them and none have been answered. So much for their claim of answering emails within 24 hours .
Please respond to me ASAP
5 January 2024
Unprompted review
Reply from The Clymb
Hi Sue V,
We apologize for the inconvenience caused to you. Could you please share your order number via support@theclymb.com we will resolve your issue as soon as possible.
Regards
Clymb.com
Pants- received wrong size
Pants- received wrong size. They sent me a size 3 sizes too big. The invoice is correct but the pants are not what is reflected. Unfortunately I do not know anyone who could wear this size and they were final sale. A shame too because I’ve ordered in the past and things are fine -
2 January 2024
Reply from The Clymb
Hi,
We apologize for the inconvenience caused to you. Your satisfaction is our priority, and we're committed to resolving this situation promptly. Please reach out to our customer support team at support@theclymb.com with your order details, and they will assist you immediately.
Regards
Clymb.com
Good service
8 December 2023
Reply from The Clymb
Hi Pat,
Thank you for choosing us, and we look forward to serving you again in the future!
Regards
Clymb Support
Ordered shoes -- never came.
Ordered shoes, they were refunded without warning, and they have sent marketing spam for many days after unsubscribing.
29 November 2023
Reply from The Clymb
Dear Ben M,
Thank you for the feedback. First and foremost, we regret any inconvenience this has given you. The package was shipped on schedule. The shipping package was cancelled while in transit due to carrier issues. However, we have issued you a full refund for your order. It will not happen again. This has been notified to our carrier team.
If you require any clarification, we will gladly assist you. Please email support@theclymb.com with any inquiries.
Thank you for your understanding and have a wonderful day.
Regards,
Clymb Support
the website is easy to use but…
the website is easy to use but the amount of items has diminished...missing the "quality" brands you used to carry. The sweater I purchased is nice but came with a return tag from Macy's!
28 November 2023
Reply from The Clymb
Dear Customer,
Thanks for writing to us, regarding the sweater arriving with a return tag from Macy's, this is certainly not the experience we aim to provide. We apologize for this oversight. Please rest assured that we'll investigate this issue internally to ensure such occurrences are avoided in the future.
Thanks for your understanding.
Regards,
Tuesday Morning
Your 10% promotion pop up was…
Your 10% promotion pop up was relentless. Stopped shopping it was so annoying.
20 November 2023
Reply from The Clymb
Hi Lisa,
We apologize to hear about the inconvenience caused by the continuous 10% promotion pop-up during your shopping experience. Your feedback is valuable to us, and we truly apologize for any frustration this may have caused.
We will immediately escalate this concern to our technical team to address the issue and ensure that such interruptions are minimized or appropriately timed in the future. If there's anything else we can do to assist you or if you have further feedback, please don't hesitate to let us know. Your satisfaction is our priority, and we appreciate your understanding.
Thank you for bringing this to our attention.
Best regards,
Clymb Support
customer service is so good.
customer service is so good.
the product itself was really disappointing with snags and dirt marks.
As per usual, the Clymb has an awesome return policy.
12 November 2023
Reply from The Clymb
Hi beccapelegrin,
We apologize about your disappointing experience with the product you received, especially regarding the snags and dirt marks. This falls short of the quality standards we strive to maintain, and we sincerely apologize for any inconvenience caused. We deeply value your satisfaction we have already processed the full refund for your order.
Your feedback is crucial in helping us address such issues, and we want to assure you that our goal is to provide products of the highest quality to all our customers.
Regards
Clymb Support
I found two shirts perfect for an…
I found two shirts perfect for an upcoming vacation.
10 November 2023
Zero Drop Shoe
Zero Drop Shoe - Purchased a Mens 9 and I'm a women's 10 (men's 8.5). Fits like a glove and will be worn with a light weight footie on warm days. Toe box is very flat.
10 November 2023
Never received order - sketchy comms
Update: logged into account and it said order was shipped. Tracking said that carrier was awaiting package. I waited for days. I reached out again to customer service and they said they weren’t sure what happened. Refunded order. Seriously worst communication ever - Clymb changed owners and I placed many orders before. I will not purchase anything again because it’s clear a placed order does not mean I will ever receive emails or my order.
Original post: Didn’t receive any order confirmation via email
16 November 2023
Reply from The Clymb
Hi Kris,
We apologize for the inconvenience caused by not receiving your order confirmation via email.
It's possible that there was a technical issue during the order process, or the email might have been diverted to your spam or junk folder.
Your satisfaction is important to us, and we want to ensure that your order is processed correctly. Thank you for your patience and understanding as we work to resolve this issue promptly.
Best regards,
Clymb Support
If you are diligent
If you are diligent, knowledgeable about the product you are selecting, there are some good deals to secure ….
Understand some of the larger discounts are largely applied to manufacturers previous models and designs ….
6 November 2023
Very Happy Customer
Great products of all types. I found just the shoe I’ve been looking for. The purchasing was streamlined and shipping was fast. Very happy!
31 October 2023
Easy to order and products are great
23 October 2023
My order was canceled this morning
My order was canceled this morning. I never requested the order to be canceled. I have been a customer of The Clymb since 2012. I'm really upset that I was not informed that the order was being canceled and why.
16 October 2023
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