CMC Invest Reviews 288

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for its speed and efficiency, especially regarding ISA transfers, which many found to be exceptionally quick and smooth compared to other providers. People also appreciate the user-friendly app, describing it as simple, straightforward, and easy to navigate, with many finding it helpful for tracking transfers and staying informed. However, some people were not happy with the payment process, noting delays and arbitrary confirmations when trying to withdraw funds, despite deposits being fast. There were also occasional reports of slow response times to messages, with some customers receiving no replies or acknowledgments.

What people talk about most

Service

Reviewers mention positive feedback about service, particularly praising the speed and efficiency of ISA... See more

Payment

People report ambiguous experiences with payment. While some customers found depositing money and opening... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app's intuitive design... See more

Application

Customers had positive experiences with the app, finding it well-laid out, intuitive, and easy to use for... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers report significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm very happy with my experience of using CMC Invest so far. From transferring an existing cash Isa to them, to making my first deposit. This was all done very quickly compared to other providers I a... See more

Company replied

Rated 4 out of 5 stars

Banking made easy and straightforward with competitive interest rates. Cash ISA transfer in was quick and easy using mobile app. UI is basic, but functional. In app messaging fast and effective provid... See more

Company replied

Rated 4 out of 5 stars

Was amazed at the speed of my ISA transfer to thanks to CMC and Moneybox for that. Opening up the account with the app was a bit tricky and frustrating but got there eventually. Very good interest r... See more

Company replied

Rated 4 out of 5 stars

On wednesday 24 september I withdrew money from my CMC cash isa account to be transfered into my normal bank account to help me pay my bills. That type of transaction usually appears as 'Bank credi... See more

Company replied


Company details

  1. Investment service
  2. Investment company
  3. Stock broker

Written by the company

CMC Invest UK is an award-winning app, backed by 30+ years of financial experience and proprietary end-to-end technology. With our transparent and straight-forward subscription plans, you’ll have access to ISAs, Self-invested Personal Pension, General Investment Account, 4,500+ shares, ETFs and funds, multi-currency wallets, commission-free investing (other charges may apply) – and more. When you invest, your capital is at risk. Tax treatment depends on your individual circumstances & may change in the future.


Contact info

3.8

Great

TrustScore 4 out of 5

288 reviews

5-star
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1-star

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Rated 4 out of 5 stars

Quick and easy transfer and deposit process

I'm very happy with my experience of using CMC Invest so far. From transferring an existing cash Isa to them, to making my first deposit. This was all done very quickly compared to other providers I am currently dealing with. Plus their Easy Access Cash Isa currently has a top interest rate at 5.70% The only thing I would like to be added to the account process is that you send an email confirmation to the customer, confirming that a deposit has been received.

19 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Mick,
Thank you for your feedback! We're glad to hear the transfer and deposit process was quick and smooth. We appreciate your suggestion about email confirmations and have shared it with the team.

Rated 5 out of 5 stars

All good thank you

All good thank you

1 May 2025
CMC Invest logo

Reply from CMC Invest

Hello Andy,
Glad to hear everything is good. We are here if you need anything in the future.

Rated 5 out of 5 stars

Very easy and quick transfer and a…

Very easy and quick transfer and a great cash ISA rate thank you.

28 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Edward,
Thanks so much for your review, we're delighted to hear about your positive experience!

Rated 5 out of 5 stars

Share buying

It's very easy to buy shares every thing straight forward

1 May 2025
CMC Invest logo

Reply from CMC Invest

Hello David,
Thanks for the review, we're pleased you found it easy and straightforward!

Rated 5 out of 5 stars

Positive experience

Easy to set, easy to use.

28 April 2025
CMC Invest logo

Reply from CMC Invest

Hello Angela,
Thanks for the feedback! If you ever need assistance in the future, we're always here to help.

Rated 5 out of 5 stars

Great experience with the CMC Invest app

The CMC Invest app is ergonomically laid out, and very intuitive to navigate around, enhancing the overall investment experience. I made the right choice to invest with you.

28 April 2025
CMC Invest logo

Reply from CMC Invest

Hello Nick,
Thank you for the kinds words! We're thrilled you're enjoying the app and we're glad you chose to invest with us.

Rated 5 out of 5 stars

Great Straightforward Service

Easy to open a new cash ISA and was able to arrange for a matured ISA to be transferred in. The whole process took only a few days and I can now monitor my combined ISA funds in one place with a very competitive rate of interest.

24 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Liz,
Thank you for the great review! We're glad you found the process smooth and appreciate your feedback. If you ever need assistance in the future, we're always here to help.

Rated 5 out of 5 stars

Excellent service .

Excellent service from day one ISA was opened easily and also made atransfer to my account from another provider within 3 days. Excellent interest rate paid daily. I certainly recommend CMC as a home for an ISA.

26 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello John,

Thank you for your great feedback! We’re glad you found the ISA setup and transfer process easy and are happy with the daily interest. Your recommendation means a lot to us.

Thanks for choosing CMC Invest!

Rated 5 out of 5 stars

Easy and fast ISA opening

Very straight forward to open a new ISA, my initial deposit was showing next working day and then my transfer in was completed within 7 days. Interest accrued daily in the app so nice to see how it builds up and also a very good rate. Great so far

23 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Laurie,
Thank you for taking the time to leave a review. We're happy to hear that your experience with opening an ISA was so straightforward!
Your feedback means a lot to us and helps us continue improving.

Rated 5 out of 5 stars

Opened a cash ISA for this year's…

Opened a cash ISA for this year's allowance,easy and straight forward.
With good communication last year's transfer went ahead. Would not hesitate to recommend.

16 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Margaret,
Thank you for your kind words and feedback. We're so glad your experience with opening a Cash ISA was seamless and we hope the rest of your financial journey with us is just as smooth!
Your feedback means a lot to us and helps us continue improving.

Rated 2 out of 5 stars

Not great so far

Not great so far. ISA transferred ok. Card payments to Isa been in limbo for a number of days. A bit concerning. Spoken to a couple of agents who were helpful. But get the feeling they are not very well set up. Trust is a big thing with financial products at the moment I do not trust CMC

14 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Blair,
Thank you for your feedback. We sincerely apologise for the frustration the ISA deposit process has caused. We really value our clients’ trust and are committed to reflecting that in our products.

We’re glad to hear the agents you spoke to were able to support you, but we will thoroughly investigate your issue with the ISA card payments. Should you wish to raise any further concerns, please contact our customer support team on +44 (0)20 3003 8303 or send us a message support@cmcinvest.com.

Once again, we are sorry for any inconvenience this has caused.

Rated 4 out of 5 stars

Initial account funding issues were eventually resolved.

I had issues in funding the account which delayed my deposit clearing by around two weeks. I did ultimately resolve this with CMC (although this did take longer than expected) and CMC did reimburse the lost interest. Unfortunately we missed out on the 0.85% new account opening bonus by just a few days and CMC would not retrospectively apply this despite the initial problems we encountered. This is why my review is 4 stars and not 5. Goodwill is good business especially when errors are made. CMC were fairly rigid about the account opening bonus not being applied which would have otherwise earned us an extra £175 in interest had we opened the account just 3 or 4 days later. The underlying rate is still market-leading however so we will stick with CMC for now.

17 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Alan,
The bonus rate offer went live on our website April 4th and, unfortunately, we are unable to extend this offer to customers who opened their ISAs before that time (per the offer T&Cs).

We are also truly sorry for the frustration caused by the issues with your ISA deposits. Our customer support team have been in touch with you, but if you have any other issues please reach call us on +44 (0)20 3003 8303 or email us at support@cmcinvest.com should you have any further concerns.

Rated 1 out of 5 stars

Pretty shady

Pretty shady. Takes a few days for cash ISA deposits to be "settled" (until then, presumably not counted for interest), almost a week and counting for bank to be verified (until then, cannot withdraw, so funds stuck inside a "flexible" ISA). Stroppy responses when you get them. No reply to messages. Best avoided, unless you like being ghosted.

Update - I received a nice reply 5 days ago to my request to close the account. I am to be contacted about the closure. And then nothing again. They really are hopeless. In the meantime, a withdrawal request for £1 made a week ago is still ongoing ... I wonder if these white hairs is from dealing with these losers, or from the sheer passage of time.

1 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Charlie,
We sincerely apologise for the frustration caused by the delays to your ISA deposits and bank verification. We understand the impact that these issues can cause on interest accrual and the stress that this can cause. We are now thoroughly investigating the delays in the responses to your messages and aim to provide a resolution in due course.
Should you wish to raise any further concerns, please contact our customer support team on +44 (0)20 3003 8303 or send us a message support@cmcinvest.com.
Once again, we are sorry for the inconvenience this has caused.

Rated 5 out of 5 stars

Great site

Never bought stocks/shares etc before and found CMC really easy to use would highly recommend

9 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello,
Thank you for your kind review! We are happy to hear that we could help you start your investing journey and are glad you had a positive experience with our app. We look forward to continuing to serve you throughout your financial journey!

Rated 1 out of 5 stars

ISA transfer still in progress, poor attitude on their part

ISA transfer still in progress, rate advertised with 3 months bonus rate but company not prepared to honour this despite the offer being advertised ongoing. Think I dodged a bullet dealing with a disingenuous company.
20k Transfer cancelled app deleted in favour of a provider with common sense.

Email received wanting to know what wrong. Not very agile response to say the least. As explained, applied to transfer 20 k. Transfer was going to take some time due to tax year etc. However, the 3 months bonus you offered 48 hours later on line, considering you were going to take some weeks to transfer from Zopa, you could have honoured the offer. Instead you took ages to reply then said brand new customers only. Account closed transfer aborted. I don't deal with disgenuos folk with no flexibility or solution. Transfer comple with another provider. Shocking wooden response and not a start to any financial relationship.

10 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Paul,
Thank you for taking the time to share your feedback and we're sorry to hear about your experience. Our customer support team have been in contact, but if you have any other issues please reach call us on +44 (0)20 3003 8303 or email us at support@cmcinvest.com should you have any further concerns.

Rated 5 out of 5 stars

I would just like to say i have just…

I would just like to say i have just transferred my ISA to cmc invest and the service was 2nd to none, all very speedy and straightforward no complaints hear 🥇👍

7 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Chris,
Thank you for this lovely review! We’re thrilled to hear you've had such a positive experience with us and that our service was able to meet your needs. Your feedback means a lot to us!

Rated 1 out of 5 stars

Disappointed

I opened a cash ISA with the intention to put money in with the new financial year and now I feel really put off by CMC after finding out that you have just given a bonus rate for new joiners and I haven’t been offered this as I joined a couple of days before

7 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Kevin,

We understand the frustration that can be caused by missing out on an offer. Unfortunately, we can only honour the offer to clients who opened their ISAs when the bonus rate went live on our website on April 4, 2025, per the offer T&Cs.
Should you have any other concerns you would like to raise, please contact our customer support team on +44 (0)20 3003 8303 or email us on support@cmcinvest.com.

Rated 1 out of 5 stars

Opened a cash ISA

Opened a cash ISA, which is easy enough. Money credited to my account is far too slow. Competitors like Zopa and Monument have instant credit to account, when you pay into it.

6 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello John,
Thank you for your feedback and we are truly sorry for the frustration caused. We take unusual delays to deposits and withdrawals seriously and will be thoroughly investigating these issues.

Should you wish to raise any further concerns, please contact our customer support team on +44 (0)20 3003 8303 or send us a message support@cmcinvest.com.
Once again, we are sorry for the inconvenience this has caused.

Rated 4 out of 5 stars

Cash isa trnsfer

I found it easy to do on the app you have carried out the transfer for me I just hope you don't drop the rates now thanks for providing service smoothly Joseph

1 April 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Joseph,
Thank you taking the time to leave a review! We are so glad you found it easy to transfer your Cash ISA in on our app. We greatly appreciate your feedback and hope the rest of your experience with us is seamless.

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