CMC Invest Reviews 288

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for its speed and efficiency, especially regarding ISA transfers, which many found to be exceptionally quick and smooth compared to other providers. People also appreciate the user-friendly app, describing it as simple, straightforward, and easy to navigate, with many finding it helpful for tracking transfers and staying informed. However, some people were not happy with the payment process, noting delays and arbitrary confirmations when trying to withdraw funds, despite deposits being fast. There were also occasional reports of slow response times to messages, with some customers receiving no replies or acknowledgments.

What people talk about most

Service

Reviewers mention positive feedback about service, particularly praising the speed and efficiency of ISA... See more

Payment

People report ambiguous experiences with payment. While some customers found depositing money and opening... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app's intuitive design... See more

Application

Customers had positive experiences with the app, finding it well-laid out, intuitive, and easy to use for... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers report significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm very happy with my experience of using CMC Invest so far. From transferring an existing cash Isa to them, to making my first deposit. This was all done very quickly compared to other providers I a... See more

Company replied

Rated 4 out of 5 stars

Banking made easy and straightforward with competitive interest rates. Cash ISA transfer in was quick and easy using mobile app. UI is basic, but functional. In app messaging fast and effective provid... See more

Company replied

Rated 4 out of 5 stars

Was amazed at the speed of my ISA transfer to thanks to CMC and Moneybox for that. Opening up the account with the app was a bit tricky and frustrating but got there eventually. Very good interest r... See more

Company replied

Rated 4 out of 5 stars

On wednesday 24 september I withdrew money from my CMC cash isa account to be transfered into my normal bank account to help me pay my bills. That type of transaction usually appears as 'Bank credi... See more

Company replied


Company details

  1. Investment service
  2. Investment company
  3. Stock broker

Written by the company

CMC Invest UK is an award-winning app, backed by 30+ years of financial experience and proprietary end-to-end technology. With our transparent and straight-forward subscription plans, you’ll have access to ISAs, Self-invested Personal Pension, General Investment Account, 4,500+ shares, ETFs and funds, multi-currency wallets, commission-free investing (other charges may apply) – and more. When you invest, your capital is at risk. Tax treatment depends on your individual circumstances & may change in the future.


Contact info

3.8

Great

TrustScore 4 out of 5

288 reviews

5-star
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3-star
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Rated 5 out of 5 stars

Excellent app

Excellent app, low fees and good, prompt customer service on the chat. Very good overall

27 March 2025
Unprompted review
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Reply from CMC Invest

Hello,

Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with us. If you ever have any further questions or need assistance, feel free to reach out. We're always here to help.

Rated 5 out of 5 stars

Fantastic platform for DIY investor

Fantastic platform for DIY investor. Many great features. I really like the speed with which dividends are credited to the account - always there by 7am on payment day. Excellent customer service.

26 March 2025
Unprompted review
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Reply from CMC Invest

Hello,

Thanks for the awesome review, we're glad you're enjoying our app. Your feedback means a lot to us! If you ever have any questions or need further support, we're always here to help.

Rated 5 out of 5 stars

cmc is an excellent trading site

cmc is an excellent trading site. Furthermore they provide a good IT support. Thank you.

21 March 2025
Unprompted review
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Reply from CMC Invest

Hello Therese,

Thank you so much for your positive feedback! We're delighted to hear that you're enjoying your experience with CMC and that our IT support has been helpful. If you ever need further assistance or have any questions, feel free to reach out.

Rated 5 out of 5 stars

Very good service

18 March 2025
CMC Invest logo

Reply from CMC Invest

Hello Philip,

Thank you for your kind words! We're so pleased to hear that you had a great experience with our service.

Rated 5 out of 5 stars

Without doubt the best investment company by far

This without doubt the best company I’ve ever dealt with concerning investing. Thank you Selin for all your help and quick reply’s to queries. Everything has been exceptional with dealing with this company. If you’re thinking of opening or transferring an ISA I can highly recommend

17 March 2025
Unprompted review
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Reply from CMC Invest

Hello Graham,

Thank you for your kind words! We're so glad to hear you've had a great experience and that Selin was able to assist you quickly. Your feedback means a lot to us. If you ever have any questions, we're always here to help!

Rated 3 out of 5 stars

Great App but no fractional shares big issue

I recently opened an account and I loved the UI. The app is very smooth although I did have some issues with the app. Firstly you have to pay if you want to use an ISA while some other brokers like Trading 212 allow you to open one for free. Secondly they don’t have fractional shares and this is a very big problem since some of the stocks/etf’s prices are very expensive for 1 share and fractional shares makes it easy for those who don’t really have that much upfront and are looking to begin their investment journey. Personally I wouldn’t mind paying the monthly fee to use the ISA but they not offering fractional shares in this day and age is a very big problem. I would suggest for others to look elsewhere like Trading212, Investengine or even Freetrade. Besides these two major problems they are alright. I would’ve given it a five star rating but these two issues made me take out two stars

17 March 2025
Unprompted review
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Reply from CMC Invest

Hello Keith,

Thanks for your feedback. We’re glad to hear you love the UI and appreciate you sharing your thoughts on ISAs and fractional shares.

Regarding fractional shares, we completely understand how important this feature is for investors. HMRC confirmed the allowance of fractional shares in ISAs, with the new regulations taking effect from November 4, 2024. Now that this is possible, we’re actively working to bring fractional shares to our platform—it’s firmly on our product roadmap. Stay tuned for updates!

Rated 3 out of 5 stars

Cash ISA Slow Transfer - Lost Interest

I opened a cash ISA and set up a transfer in from another provider. The other provider has now moved the funds and closed my old account. However, the funds do not yet show in my CMC Invest Cash ISA and so I am losing interest everyday the funds are not credited to my account. I both secure messaged and phoned CMC but could only get a stock response that it could take 3 to 5 business days. So, in the meantime, I'm losing over £10 of interest everyday because the funds are now in limbo. In the 21st century with almost instantaneous financial transactions possible, it's unfathomable that the transfer process can take my money, yet leave me with no return because it is in 'a 3 to 5 day transfer' process. When I asked CMC on the phone exactly where my money is during the process (because someone is obviously benefiting from it - albeit not me), they said they didn't know. I'm beginning to wish I hadn't made the move to CMC Invest........All I'd say to anyone reading this review is to think carefully if you're considering an ISA transfer with CMC.

14 March 2025
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello,

Thank you for your feedback and we are sorry for the frustration caused.

ISA transfers typically follow a regulated process that can take a few business days to complete, as funds move securely between providers. We acknowledge that this can be inconvenient, especially when it impacts your interest earnings.

We appreciate that our customer service team has already provided an update and you have received your funds, but if you have any further concerns, please don’t hesitate to reach out - we’re here to help.

Rated 3 out of 5 stars

Cashisa via app did not proceed

Opened transfer cashisa via app. Good experience up to the point of transfer of cash. Was concerned about all the info they required for a cash only isa. Net assets /Salary etc .

If you dont need it dont ask for it.

Interest rate was competitive. Hence the attraction and wariness on data.

Decided not to proceed.

Customer Service wise they responded quickly to my request to close.

7 March 2025
Unprompted review
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Reply from CMC Invest

Hello,

Thank you for sharing your review with us. We understand that having to provide details like salary and net assets for a Cash ISA can feel concerning. As a regulated financial institution, we're required to ask certain questions to meet our Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations. These checks are in place to protect both our customers and the wider financial system.

We're also glad to hear you found our interest rate competitive, and we appreciate your positive comments about our quick customer service response. Thank you again for your feedback!

Rated 1 out of 5 stars

CNC markets are COMPLETE SCAMMERS !!!

CMC markets are COMPLETE SCAMMERS !!!! Don't believe them whatever you do , they will spend weeks reeling you in and you pay in and they NEVER pay you out, they will use EVERY excuse to get you to invest more ,PLEASE dont fall for it !!!!!!!@

10 February 2025
Unprompted review
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Reply from CMC Invest

Hello Mick,

We're sorry to hear about your experience. It sounds like there is a mix-up, as we are CMC Invest, not CMC Markets. Please reach out to the team directly at clientmanagement@cmcmarkets.co.uk who will be able to provide support for your concerns. Thank you.

Rated 4 out of 5 stars

Great and simple app

Great and simple app, not too cluttered. Easy to open account with a good offer on account fees. Will be transferring my S&S ISA and SIPP.

9 December 2024
Unprompted review
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Reply from CMC Invest

Hello Dez,

Thank you for your kind words. We're happy you find the app simple and easy to use. It's great to hear you'll be transferring your Stocks & Shares ISA and SIPP, glad to have you onboard!

Rated 5 out of 5 stars

Very quick and easy application

Very quick and easy application. Immediately I got a response and I being kept informed as to the progress of my Isa switching with a daily countdown update

2 December 2024
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Kevin,

Thank you for your kind review! We’re glad to hear you’ve had a positive experience and quick response from us.
Your feedback means a lot to us and helps us continue improving.

Rated 5 out of 5 stars

Can't fault their service

After slight hiccups with downloading the app and finalising my personal details, CNC Invest were quick to rectify. Also had slight problems with transfer ISA from another provider but don't think it was their fault, however, CMC phoned me to get it sorted swiftly. From start to finish 2 days!! Amazing 👍
At the moment the app seems straight forward to view balance for a cash ISA.

5 December 2024
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Julie,

Thank you for this lovely review! We’re happy to hear you've had such a positive experience with us. We appreciate your patience during the initial hiccup and I'm glad we were able to resolve those quickly for you.

Your feedback means a lot to us!

Rated 5 out of 5 stars

For a first time user it was simple and…

For a first time user it was simple and easy to navigate with a great summary of one’s transaction for record purposes.

26 November 2024
CMC Invest logo

Reply from CMC Invest

Hello David,

Thank you for your kind words and feedback. We're so glad your first experience was seamless, and we hope the rest of your financial journey with us is just as smooth!

Rated 1 out of 5 stars

Pathetic customer service

Extremely slow processing of transfer between existing customers, started process on 6/09/24 and still not finalised. Called and emailed several times without any outcome. Provide lame excuses and continually fail to meet their own timeframes for actioning agreements. Disrespectful and unreliable

16 October 2024
Unprompted review
CMC Invest logo

Reply from CMC Invest

Hello Dan,

Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in processing your transfer, we understand how frustrating this must be, and we take your concerns very seriously.

We have raised this with our team in Australia to investigate the issue.

Should you wish to raise any further concerns, please contact our customer support team on 1300 303 888.

Once again, sorry for any inconvenience this may have caused.

Rated 1 out of 5 stars

Have been trying to withdraw my money…

Have been trying to withdraw my money for 10 days, been emailing phoning every day, they keep saying I sent a message to technical, every day! Numerous emails to send in bank statement, sent it 5 times, I was on phone with them when I sent 4th, she verified it, still nothing, is this company a scam, had no problems taking my money?

8 August 2024
Unprompted review
CMC Invest logo

Reply from CMC Invest

Thanks for reaching out to us to share your feedback on your experience with CMC Invest.

We sincerely apologize for the frustration and inconvenience the withdrawal process has caused.

We will thoroughly investigate the issue raised and provide a resolution in due course.

Should you wish to raise any further concerns, please contact our customer support team on +44 (0)20 3003 8303 or send us a message support@cmcinvest.com.

Once again, sorry for any inconvenience this may have caused.

Rated 1 out of 5 stars

Transfer experience so poor

I decided to instruct a pension transfer back in April to their new pension product- it has been nothing but a shambles the whole way, they outsource the work to Quai who I get the feeling have no clue how to enact an in specie transfer.

Numerous chasers and now a formal complaint to be told- the complaint needs to be investigated before the transfer will move.

Most firms would have ensured the transfer was completed as a priority before then looking at what went so wrong. I cannot recommend them for any potential pension transfers until they sort out their back office.

Numerous chasers by the app are met with meaningless platitudes - unbelievably poor experience here.

11 June 2024
Unprompted review
CMC Invest logo

Reply from CMC Invest

Dear Mr Wood.

Thanks for reaching out to us to share your feedback on your experience with CMC Invest.

We sincerely apologize for the frustration and inconvenience this transfer process has caused.

We understand your desire to have the transfer completed swiftly and efficiently. We take all transfers seriously and aim to ensure a smooth process.

We will thoroughly investigate the complaint raised and provide a formal response in due course.

Should you wish to raise any further concerns, please contact our customer support team on +44 (0)20 3003 8303 or send us a message support@cmcinvest.com.

Once again, sorry for any inconvenience this may have caused.

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