CNP Professional Reviews 1,136

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Ordered some protein, gave the wrong address, corrected said address. Not delivered, no correspondence, still awaiting reply about resending and this has taken place over nearly a fortnight ago. Not h... See more

Rated 5 out of 5 stars

By far my favourite pre-workouts. I have a good selection on stock usually and have tried a variety of stim free, high stim, full of ants in the skin, heart bursting powders in my time! F... See more

Rated 5 out of 5 stars

First order with CNP and I couldn't be happier. Great advice provided prior to purchase and speedy delivery. I've used protein powders before, all of which tasted a bit 'grainy', but CNP's chocol... See more

Rated 5 out of 5 stars

Great service; speedy delivery More importantly protein flavours and quality are incredible! I started using Loaded H2O to improve recovery and my God it was best decision! No more post work... See more

Company details

  1. Fitness and nutrition

Information provided by various external sources

Find the best sports nutrition at CNP Professional. Products include protein bars, drinks and gels.


Contact info

3.8

Great

TrustScore 4 out of 5

1k reviews

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Rated 4 out of 5 stars

I recently tried CNP Professional's…

I recently tried CNP Professional's mystery boxes, which offered a great introduction to the brand with a wide variety of products like cream of rice sachets, whey powders, protein bars, and pre-workouts. The delivery was prompt and the quality of products, especially the protein bars, was fantastic. Having used their products since 2015, I can attest to their consistent quality, though they may be priced higher than some competitors. Despite a hiccup with a separate protein powder order that wasn't delivered and customer service being unresponsive, I'd still recommend CNP for those new to the brand and am looking forward to purchasing more full-size items in the future. Overall, a solid 4-star experience.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Great taste

Great taste, good macros, super speedy delivery, been a customer for a good while now. I wouldn't go to any other protein products.

29 November 2024
Rated 1 out of 5 stars

Disappointed with delivery time

Disappointed with delivery time

7 November 2024
CNP Professional logo

Reply from CNP Professional

Hi Stuart,

Thank you for reaching out.

We are very sorry to hear of the delay you have had with your order. We are looking into it as we speak and have tried to make customers aware of the Black Friday courier delays via our social media and website.

We will also email over your tracking directly, so you can expect a email and resolution in your inbox shortly.

Best regards
Chris Brodie
Team CNP

Rated 5 out of 5 stars

Great customer service

Great products and fantastic customer service.

There was a slight error with the order but after a single email to customer services this was immediately resolved. That's all you can ask for!👍

Will definitely order again.

5 November 2024
Rated 1 out of 5 stars

Awful

Awful, a week and my item is still no nearer to getting to me, after multiple emails and forms and chasing (by me) I'm getting no help, at this point they're just stealing from me as I've paid and have no product or the refund I've asked for twice as per my consumer rights.

1 November 2024
Rated 5 out of 5 stars

Great choice

Great choice, quick shipping and good prices. I find the protein to mix well and tastes great. Love the Loaded ISO for training and the pre-workout is great.

1 November 2024
Rated 2 out of 5 stars

Dreadful after sales support.

Update: November 2024

I received a direct email from one of the reps at CNP apologizing for the support I received. I am happy to say that they have looked after me after my dreadful experience and have put things right satisfactorily.

I understand that things can happen and such with staff, so, I will be ordering with CNP in future in the trust that this won't ever happen again.

Original Review:

A bit disappointed really, second time ordering and while the product is good, the after sales support is terrible.

I ordered 2kg of whey, creatine and some loaded H2O. After I had ordered, I noticed a offer of some flap jacks that you get free with any 2kg whey product.

I sent messages on Facebook messenger, emailed the contract on their Shopify page (I got an automatic reply stating that person no longer works with the company) and filled in the contact us web form. All to try and have the flapjacks added to my order.

I didn't receive a single response. Safe to say, I will be ordering from alternative protein sellers in the future.

14 October 2024
CNP Professional logo

Reply from CNP Professional

Hi Stephen,

We do apologies for the issues you have had with contacting us.

We have since addressed the customer services email on the Shopify site, meaning it goes directly to a new staff member here at HQ. You had unfortunately caught us in a transitional period in which one email address had become redundant.

We have also send you a direct email in which we are happy to send you out and additional item from your order as an apology for the inconvenience caused.

Best regards
Chris Brodie
Team CNP

Rated 5 out of 5 stars

Mystery box review

Ordered two of the mystery boxes (legend & core) which was a great intro to the brand. Wide variety of products; cream of rice sachets; whey powders; protein bars; pre workouts; along with a couple of shakers, padlocks and socks.

Would I order again? Probably not as I don’t need more shakers/ padlocks but would definitely recommend for anyone wanting to try the brand for the first time. I’ll definitely be purchasing some full size products in future

9 October 2024

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