Co-Ownership  Reviews 

990
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and smooth process, noting their journey from start to finish was well-managed and efficient, often exceeding expectations. Many people highlight the staff's professionalism, helpfulness, and kindness, appreciating how they were guided and supported through every step to achieve homeownership dreams. The application process is described as easy and straightforward, with clear communication and constant updates ensuring a stress-free experience. Reviewers felt well-informed and supported, as agents were courteous, responsive, and patient with all inquiries, making interactions pleasant.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as courteous, helpful, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of the... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as simple, clear,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support team is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied


Company details

  1. #1 of 9 best companies in Housing association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

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Asks customers to review

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4.9

All reviews

(990)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

Co ownership is the only way we could buy a home and they where excellent from start to finish couldn’t recommend enough

5 November 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much, congratulations on your new home!

Rated 5 out of 5 stars

Brilliant!

Co-ownership were brilliant the entire way through. Any issues that arose, were sorted the day or day after we mentioned to them. Definitely recommend.

18 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thanks for your review Kevin. Congratulations on your new home.

Rated 5 out of 5 stars

Had a great experience ,service was…

Had a great experience ,service was excellent everything was easy to fill in and process. If I had any questions there was always a helpful voice on the other end of the phone. The process was stress free and made buying a house exciting.

30 October 2024
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this, congratulations on your new home!

Rated 5 out of 5 stars

Co ownership were great

Co ownership were great, we had a few minor issues with our mortgage lender requiring information changed quickly and co ownership were speedy to update this on their end causing a smooth process

18 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback and best wishes in your new home.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Friendliest staff who explained and simplified the whole process from start to finish. I can't rate them highly enough. If there was 10 stars , I would rate them 10

16 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much for this feedback and congratulations on your new home!

Rated 5 out of 5 stars

Dream come true

I've been trying to buy a house for over 10 years and coownership made it possible for me.
I finally have a place to call home.

11 October 2024
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this. Many congratulations!

Rated 5 out of 5 stars

For me it only took upto 4 months to…

For me it only took upto 4 months to get somewhere. I thought the process moved very quickly and smoothly. The only thing I had bothered with was the Co-ownership online website but the rest of the process was quickly done.

27 September 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for this feedback, and all the best in your new home.

Rated 5 out of 5 stars

Courteous

Courteous, helpful and positive throughout a very long house buying experience.
This opportunity has changed our lives and we can relax knowing we have the security of a home for life.
We can’t thank you enough.

13 September 2024
Co-Ownership  logo

Reply from Co-Ownership

So pleased to have been able to help Louise, congratulations on your new home!

Rated 5 out of 5 stars

Everything was explained and forms etc…

Everything was explained and forms etc made easy to complete. Help available if required. Very straight forward making the buyer the most important person, and the transactions very easy and quick.

2 August 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you Sharon, enjoy your new home!

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