Co-Ownership  Reviews 

990
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, guiding them through processes with ease. The overall service and user experience are frequently described as smooth, efficient, and straightforward from start to finish. Many appreciate the excellent customer service, noting agents are courteous, informative, and supportive. Reviewers often highlight how the company helped them achieve their dream of homeownership, exceeding expectations. People highly recommend the company for its clear communication and unwavering support throughout the entire process.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as courteous, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers expressing extreme happiness and recommending the... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as simple,... See more

Customer service

Users describe positive interactions with customer service, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied


Company details

  1. #1 of 8 best companies in Housing association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(990)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A☆☆☆☆☆ smooth & easy process

A☆☆☆☆☆ smooth & easy process! The co-ownership team were very attentive & answered all questions. Easy step by step process! Thanks

9 January 2025
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear about your positive experience, congratulations on your new home!

Rated 5 out of 5 stars

Excellent scheme and efficient service

I am so happy (and relieved) to have purchased a home with Co-Ownership. For solo buyers on modest incomes, this is a lifeline. Housing security is a basic human need and the precarity of renting in the private sector is worsening in the current market. It's wonderful to finally have a place to call my own. Co-ownership dealt with everything very promptly - anyone I spoke to or emailed were helpful and supportive. I am so grateful to you all. Many thanks and happy New Year!

20 December 2024
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Reply from Co-Ownership

Thank you so much for your review, we're so pleased to hear about your positive experience. Congratulations on your new home!

Rated 5 out of 5 stars

Good

Good, very helpful staff.

19 December 2024
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Reply from Co-Ownership

We love to hear feedback like this, thank you and best wishes.

Rated 5 out of 5 stars

Perfect service

The service was excellent, their communicational skills were perfect and very clear. Thank you very much for all the help that you have given us.

19 December 2024
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Reply from Co-Ownership

Thank you for this amazing feedback, we're so pleased to have been able to help you. Congratulations on your new home!

Rated 5 out of 5 stars

Total communication with the staff.no…

Total communication with the staff.no question was too silly...they really worked to help me get my house purchase sorted with no stress.

19 December 2024
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Reply from Co-Ownership

We're so pleased to hear this feedback, thank you for your review and best wishes for the future.

Rated 5 out of 5 stars

Appraisal

I could not criticise any aspect of the process

19 December 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback, best wishes.

Rated 5 out of 5 stars

Very concise with the information that…

Very concise with the information that they needed. Very quick turn around with paperwork to make the moving transition seemless

16 December 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Excellent

Excellent. Helped me get the home I wanted with minimal fuss.

11 December 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Applying for Co-ownership was very…

Applying for Co-ownership was very straightforward and easy to understand. Communication has been great would definitely recommend co-ownership

9 December 2024
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Reply from Co-Ownership

Thank you for your feeback, it's great to hear about your experience. Best wishes for the future.

Rated 5 out of 5 stars

Co-ownership recommended to everyone

It was such a straightforward application process. All information was given to us at each stage and we were well informed of everything. It is such a great way to get onto the property ladder as first time buyers. I will definitely recommend to anyone I know going to but their first home.

4 December 2024
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Reply from Co-Ownership

Thank you very much for your positive feedback, we're really pleased to hear it all went so well for you. Best wishes.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Didn't even take 12 weeks to finished what it was amazing because I moved in time for Christmas

6 December 2024
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Reply from Co-Ownership

We're so pleased to hear your feedback, congratulations on your new home!

Rated 5 out of 5 stars

Excellent service

Excellent service. Co Ownership made it possible for me to purchase a house in an area that suited the kids for school.

6 December 2024
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Reply from Co-Ownership

We're so pleased to hear this, all the best in your new home.

Rated 1 out of 5 stars

Waste of time, don’t even bother

Seeing as I was buying first time I decided to give this a go. Phone call to be told my application would ‘likely’ be rejected due to a late payment, £100 application fee, but my luck it got accepted, give you 5 months to look for a house? Found my dream house, sale agreed, found issues in the inspection, give them a 3 week to fix it, rejected. So we’re already 10 weeks away from the deadline, so how am I meant to find another property in the next 10 weeks before meeting the deadline???? The issue in the house could’ve been resolved as I had planned for someone to look at it, but Co ownership does not allow this, £550 property assessment and £440 returned (which took a week to get refunded), who can actually be bothered with this type of stress?? Does this ‘charity’ think people have all the money in the world to waste on property assessments when trying to buy a house?? This is meant to be something to help people to get into the property ladder, but make it impossible to do so. So save your money kids and go for a mortgage, also a lot of vendors purposely avoid Co ownership applications because of the length of time ‘waste of time’ it takes to do applications. Btw, 1.8 million people in Northern Ireland and this only owns 10,000, meaning it’s not even 1% of them in NI. Do not be fooled .

Edit: from the response, so in 10 weeks I’m meant to find a house, get sale agreed (most vendors avoid Co own) pay another £550 for an assessment, and then have to wait another 3 weeks for it to fall through? Is ir meant to be ping pong until the deadline to the point I don’t have a house in the end? Instead I’m wasting £200+ ? This is not worth the stress and the horror stories are to be believed. The house I was looking at was in good condition and even advertised as ‘Co ownership’ house but even the seller knew it weren’t the stress.

30 October 2024
Unprompted review
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Reply from Co-Ownership

Hi Cerys, thank you for your feedback, we're sorry that this is how you feel. We have tried to contact you over the last week to understand your feedback better but have not been able to connect with you. We have looked into this and appreciate that it was disappointing that the home you wanted to purchase through Co-Ownership needed some works and the vendor was not willing to do these. As we use public and charitable monies to fund the homes we purchase we must ensure that they are of a good standard. We wish you all the best for the future.

Rated 5 out of 5 stars

very helpful

very helpful, and faster than i expected. Thank you very much!

21 November 2024
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Reply from Co-Ownership

Thank you for your feedback, best wishes in your new home.

Rated 5 out of 5 stars

Fantastic service

Co-ownership have been a fantastic company to deal with. From start to finish through the application process, everything was clear and concise. Friendly staff to talk with and ask advice and queries.
Would definitely recommend to first time buyers. Everything has been open and straight forward.

5 November 2024
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Reply from Co-Ownership

Thank you so much for this feedback. Congratulations on your new home.

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