I ordered a pair of glasses with similar measurements to my current frames, but when I received them, the lenses looked really thick. Luckily, Coastal has a great return policy, and they were re... See more
Company replied
Coastal.com
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had to return another pair because the other pairs merge to small. Coastal was great about helping me offer this one and it’s perfect! The yellow is very subtle and the fit is snug so I don’t worry... See more
I've been ordering my glasses (and my husband's) from Coastal for years now. We tried one other online glasses company but quickly switched back to Coastal. I'm always happy with our purchases, and th... See more
Excellent company to deal with. Easy website to use. Lightning fast delivery. That impressed me most of all. The prices are far and away the best I found online after making comparisons against seven... See more
Company details
About Coastal.com
Information provided by various external sources
Coastals's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of California to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Coastal's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Coastal.com, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
United States
- coastal.com
Very comfortable lense
Very comfortable lense. Good quality , it was my first time purchasing contact lenses online and I was not disappointed. Im impressed with the fit and good quality.
20 November 2021
Great quality and price!
19 November 2021
Thank You!!!!!!
I have been a customer for years...Great customer service, always discounts, great prices and always comes quick...Love your company!!!
18 November 2021
Great products
Great products, fast delivery, and attention to detail. All excellent!!!
18 November 2021
Always get my glasses here
Cheap glasses. Good for me because I just use them to read. Can’t beat their prices.
18 November 2021
Cute glasses
Cute glasses, the prescription didn't seem quite right- but they fixed it!! I had originally given them 3 stars, but it was my fault I didn't read the prescription accurately. Costumer service was great! They emailed me trying to fix the situation, then wrote me a follow up email when I forgot to write them back. :-) I really appreciate that because life gets hectic! I was able to send them the prescription and they sent me a new pair of glasses! And they are perfect!! <3 I will be ordering from them again!
16 November 2021
Reply from Coastal.com
We're sorry to hear that you're experiencing issues with your prescription in those new glasses! We want to help, and a member of our customer care team will be reaching out to you shortly. - Team Coastal
I received my eyeglass frames
I received my eyeglass frames. I look adorable in them..without the prescriptive lenses! I put 4 on the rating just because I have not gotten the lenses in yet. I have to see how they will respond to custom fitting.
I really enjoyed the construction of packaging and the case with cleaning cloth. It was well worth the money I spent and the research that I put in to find my fine pair of lenses!!
Good work, COASTAL!!
16 November 2021
Reply from Coastal.com
Hi Vicki, thank you for your review and feedback! We're so glad to hear that you're enjoying both of the frames you received from us, and we're definitely looking forward to helping you find that next great pair real soon! If there's anything we can assist you with, please do not hesitate to reach out to us directly! - Team Coastal
One of my pairs of glasses is too big
One of my pairs of glasses is too big, so I can't really wear them... the other is fine. I gave the same spec for both, so I don't really understand why one of them keeps falling off my face (and the more expensive pair at that!), but it is what it is
15 November 2021
Reply from Coastal.com
Thank you for your review and feedback, Rae. We don't want to leave you with glasses that you cannot wear, and we'd love the chance to investigate and provide further support on this! A member of our customer care team will be reaching out to you shortly to provide further support. Please keep an eye on your email inbox. - Team Coastal
Nay's contact order
I received what I ordered and in a timely manner. Price was excellent!
15 November 2021
Prescription verification is quick
Prescription verification is quick, delivery of contacts is efficient and maneuvering the website is not difficult.
15 November 2021
A very quick and convenient way to get…
A very quick and convenient way to get contacts.
14 November 2021
I was skeptical
I was skeptical, but the arrival of the package in a timely manner along with the quality and style of the frames, makes me a believer
14 November 2021
Glasses feels low quality p compare to…
Glasses feels low quality p compare to the price. They arrived quickly
14 November 2021
Reply from Coastal.com
The quality of our products is important to us, as well as the satisfaction of our customers, and we're truly sorry to hear that you didn't have the best experience with your new pair of glasses. We'd love the chance to get to the bottom of this and make things right, a member of our customer care team will be reaching out to you shortly, to help. Please keep an eye on your email inbox. - Team Coastal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.