I ordered a pair of glasses with similar measurements to my current frames, but when I received them, the lenses looked really thick. Luckily, Coastal has a great return policy, and they were re... See more
Company replied
Coastal.com
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See what reviewers are saying
I had to return another pair because the other pairs merge to small. Coastal was great about helping me offer this one and it’s perfect! The yellow is very subtle and the fit is snug so I don’t worry... See more
I've been ordering my glasses (and my husband's) from Coastal for years now. We tried one other online glasses company but quickly switched back to Coastal. I'm always happy with our purchases, and th... See more
Excellent company to deal with. Easy website to use. Lightning fast delivery. That impressed me most of all. The prices are far and away the best I found online after making comparisons against seven... See more
Company details
About Coastal.com
Information provided by various external sources
Coastals's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of California to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Coastal's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Coastal.com, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
United States
- coastal.com
The lenses (which are the 2nd pair now)…
The lenses (which are the 2nd pair now) are difficult to see things clearly. I am heading to my eye Dr and hopefully they will be able to get me lenses. I not happy.
14 November 2021
Reply from Coastal.com
We're so sorry to hear this, Kevin! We definitely don't want to leave you with a pair you can't wear, and we'd love the chance to investigate and provide further support on this! A member of our customer care team will be reaching out to you shortly to provide further support. Please keep an eye on your email inbox. - Team Coastal
Although they couldn’t fulfill my whole…
Although they couldn’t fulfill my whole order, I believe that the contacts that I use had a delay with the manufacturer, Costal was in contact with me every step of the way. I am happy with the 1 box ( per eye) that I did receive. I tried to order 4 boxes for each eye. I’m hoping the contacts I need are available soon.
14 November 2021
I'm not as happy with this pair of…
I'm not as happy with this pair of glasses from Coastal.com as I have in the past. The fit and lenses aren't as spot on as before.
13 November 2021
Reply from Coastal.com
We really appreciate you sharing your experience, and feedback. Please be assured that we want our customers to be 100% satisfied with their glasses, and we have a super-easy 60-day return policy if it doesn't work out (whether due to fit, style, color, prescription, or something else!). We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Coastal
Online notifications are confused and contradictory.
Although I ultimately received my lenses as ordered, online notifications were quite wonky.
If the "estimated" arrival time could be twice as long (4 weeks rather than 2 weeks) as what is specified for processing AND shipping, then this should be stated clearly website *before* a shipping time is chosen.
It took 5 messages for customer service staff to understand this (although they did give me a discount once they understood). I also received 3 backorder notifications--the 3rd sent the same day that my lenses had actually shipped, telling me that they would be on backorder until 10/18 (the day the lenses actually arrived, 3 weeks after ordering).
13 November 2021
Reply from Coastal.com
We're truly sorry about this, Regina! We're still sometimes experiencing delays with our suppliers, due to the ongoing Covid crisis, and want to assure you that your feedback has been passed on to our fulfilment and web team, regarding the visibility of our contact lens availability on the website. A member of our customer care team will also contact you shortly to provide further support. - Team Coastal
Excellent quality and efficient…
Excellent quality and efficient service. Received my eye contacts sooner than expected.
13 November 2021
Easy ordering and fast delivery
13 November 2021
Ordered frame for my fiancé
Ordered frame for my fiancé. They look super cool. He loves them.
10 November 2021
This was my first time buying contact…
This was my first time buying contact lenses from a third party. Truth be told I am not currently paying for insurance but in the past I had been prescribed contact lenses from my optometrist. Keep this in mind.
After providing my contact lens prescription to coastal (your optometrist will email you upon request and is required by law to do so) they noticed that my prescription had expired a year ago. Here's the best part - according to federal law: just google ftc contact lenses (no links allowed in reviews)
They will automatically verify your prescription within 8 business hours if the doctor is unresponsive to the request.
So as long as you have a previous contact lens prescription you're good to go and buy contacts at great discounted rates.
I received my contact lenses in the mail a few days after ordering and they arrived without issue. The customer service is very responsive and I emailed them a half dozen times with questions which they promptly answered.
Furthermore I found the most competitive price for contact lenses here: contactsprice dot com
So make sure you find what's best for you!
-ian
9 November 2021
My regular contact lenses at super…
My regular contact lenses at super great low prices! Very happy with the order delivery time!
8 November 2021
ARRIVED EARLIER THAN PROMISED.
8 November 2021
Crazy how simple it was!! A+
7 November 2021
Fast service
6 November 2021
Great customer service representative…
Great customer service representative who knew his job and was very professional in helping with my purchase. My overall experience was wonderful.
6 November 2021
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