Coastline Academy Reviews 

1,400
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently feel confident and comfortable in their driving lessons, noting the patience and supportive nature of the instructors, which eases anxiety. Reviewers frequently praise the clear explanations of traffic rules and procedures, alongside the positive encouragement received during practice. However, some people mentioned specific issues, such as one reviewer noting a lack of detailed, step-by-step guidance on certain maneuvers, particularly lane changing, while others reported uncomfortable experiences. A few other people also felt serious concerns about instances involving perceived aggressive tones, certain instructional methods during driving, and concerns regarding recording practices during lessons.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as patient, knowledgeable, and... See more

User experience

Customers report positive experiences with user experience, highlighting how calm and patient instructors are... See more

Service

People report positive experiences with service, noting amazing driving instructors who provide great... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that educators are calm, kind, and... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that interactions with support are quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just finished my road test with Coastline and absolutely feeling fantastic that I passed it on the first try. Thanks to Robert for being excellent guide throughout my lessons and test. I would stron... See more

Company replied

Rated 5 out of 5 stars

The scheduling is very convenient as we were able to select times that worked with our own schedules. My son was fully confident with the instructors, as a first time driver. The instructors were grea... See more

Company replied

Rated 5 out of 5 stars

Outstanding experience with drive instructor Michael D. He was patient, knowledgeable, calm, and reassuring, as well as attentive and encouraging. Both my son and I took lessons with him, and he made... See more

Company replied

Rated 5 out of 5 stars

Coastline was great for my son. The instructor was thorough, really helpful and gave excellent feedback both during the lesson and in a write up afterwards. I only wish we’d done all three lessons wi... See more

Company replied


Company details

  1. Driving school

Written by the company

Coastline Academy is the largest driving school in the country and the 6th fastest-growing education company in America according to Inc.com. Coastline was founded with the mission of eradicating car crashes and has provided top-quality education to over 250,000 driving students across 500+ cities, receiving a 98% 5-star rating. The company combines modern technology with rigorous safety standards to deliver a learning experience that is personalized, safe, and efficient.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 78% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,400)

835 reviews in the last 12 months

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Rated 5 out of 5 stars

I took the online drivers ed course

I took the online drivers ed course. I liked how I could do it from home and anywhere I went. It was easy since they teach you the basics and then give you little quiz so you can memorize it!! 10/10 recommend

5 August 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your review, Alee! Glad the flexibility and quizzes made learning easy. Your 10/10 recommendation means a lot to us.

Rated 5 out of 5 stars

Great Instructor

Great Instructor. Very helpful. Made it a comfortable driving experience. I was also very comfortable asking questions during the lesson.

5 August 2026
Unprompted review
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Reply from Coastline Academy

Thank you, Felipe! We're glad your instructor made you feel comfortable and confident asking questions throughout your lesson.

Rated 5 out of 5 stars

I had an amazing lesson with Andres H…

I had an amazing lesson with Andres H last night. I was given lots of helpful pointers and advice for the driving test, and i also enjoyed my time with chatting and music.

4 August 2026
Unprompted review
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Reply from Coastline Academy

Thank you for sharing! Glad Andres provided helpful pointers and made your lesson enjoyable. Best of luck on your driving test, Lola!

Rated 5 out of 5 stars

Great!

Great!! It is very easy and lets you do things on your own time I did all of it in one day.

5 August 2026
Unprompted review
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Reply from Coastline Academy

Thank you immensely, Simeon! We are glad the flexibility worked well for you.

Rated 5 out of 5 stars

Best instructor ever

The absolute nicest, calmest, and sweetest instructor ever. I would recommend him to EVERYONE if I could because he never failed to make me feel at ease while driving and was always respectful. Best driving coach in the area.

20 July 2026
Unprompted review
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Reply from Coastline Academy

We are ecstatic to hear your instructor made you feel at ease and respected. Thank you, Ana, for recommending Coastline Academy!

Rated 5 out of 5 stars

Ken was amazing!!!!

Ken was amazing!!!!! Very patient, very peaceful & a great teacher, will be booking Ken again for my next lesson.

1 August 2026
Unprompted review
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Reply from Coastline Academy

Thank you for sharing! Ken's patience and teaching style clearly made an impact. We look forward to seeing you at your next lesson!

Rated 5 out of 5 stars

Sadie was amazing

Sadie was amazing, i have severe trauma from accidents as a passenger and abusive people who have tried to teach me. i was terrified this morning and Sadie was able to make it relaxing, informative and even funny at times … I’m very grateful.. more lessons with Sadie to come .😊

4 August 2026
Unprompted review
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Reply from Coastline Academy

We are grateful for sharing this, Katheryn. Sadie's ability to make your experience relaxing and even funny truly reflects our commitment to every student

Rated 5 out of 5 stars

My son really enjoyed and learned with…

My son really enjoyed and learned with his instructor

28 July 2026
Unprompted review
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Reply from Coastline Academy

Thank you for your wonderful feedback, Jenny. We're glad your son enjoyed learning with his instructor.

Rated 5 out of 5 stars

My lesson went really good with my…

My lesson went really good with my instructor Matthew L, I really appreciate his guidance and he was very encouraging, thank you for the lessons.

4 August 2026
Unprompted review
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Reply from Coastline Academy

Thank you for your wonderful feedback, lisha! We're glad Matthew L's guidance and encouragement made your lesson a great experience.

Rated 5 out of 5 stars

Kaylan is an excellent driving instructor, especially for teens!

Kaylan is an excellent driving instructor. She made my son feel very comfortable, especially driving on the freeways in Houston. I cannot thank her enough for taking the time and being so patient with my kiddo. Thank you so much Kaylan! Appreciate you so much!

24 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your review, Skye. We're glad Kaylan made your son feel comfortable and confident. We'll be sure to share your kind words with her!

Rated 5 out of 5 stars

Very nice

Very nice, never knowledgeable, SUPER helpful

4 August 2026
Unprompted review
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Reply from Coastline Academy

Thank you for sharing, Julees! We are glad our team was knowledgeable and helpful. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Patrice was amazing she really helped…

Patrice was amazing she really helped me understand everything and calm my nerves she a very warm hearted and lovely person!!

3 August 2026
Unprompted review
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Reply from Coastline Academy

We are grateful for sharing this, Devin. Patrice's warmth and ability to ease nerves reflect exactly who we are. We'll make sure she knows!

Rated 5 out of 5 stars

The instructor was really calm

The instructor was really calm, and explained everything very well. They answered all my questions and I got a lot more comfortable driving into the lesson.

3 August 2026
Unprompted review
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Reply from Coastline Academy

Thank you, Izzy! We're glad the instructor's calm approach helped you feel more comfortable and confident behind the wheel.

Rated 5 out of 5 stars

I had an amazing experience with Mr…

I had an amazing experience with Mr William He was very patient and very knowledgeable with the lesson he made the lesson enjoyable and gave me a boost of confidence while being on the road he helped correct small mistakes and I’d recommend 10/10 if your a nervous learner

3 August 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We deeply cherish your kind words about Mr. William. His patience and dedication to building confidence in nervous learners truly reflects our values. Thank you, Fili!

Rated 5 out of 5 stars

Great instructors

The scheduling is very convenient as we were able to select times that worked with our own schedules. My son was fully confident with the instructors, as a first time driver. The instructors were great, patient, and very knowledgeable and helped him navigate all the rules of the road while driving. His favorite instructor was Gator so we scheduled 4 of the 7 classes with him.

31 July 2026
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Reply from Coastline Academy

We are pleased to hear your son felt confident with our instructors, especially Gator. Convenient scheduling and knowledgeable instructors are what we strive for.

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful, I was able to learn a lot more from Michael and gain more experience in driving

1 August 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are happy to hear Michael's guidance helped you learn and gain valuable driving experience, Kelly!

Rated 1 out of 5 stars

DO NOT GIVE THIS COMPANY YOUR MONEY OR…

DO NOT GIVE THIS COMPANY YOUR MONEY OR TIME! First, they cancelled my daughter’s final behind the wheel lesson and gave me a make up time which we accepted. Then we arrived and no one was there. I called and called and tried to make another appointment, but they said our time to use the sessions had expired (their fault). After over an hour of back and forth with the corporate number, they finally gave me a credit to book the lesson. Only to find no lessons were available for months. That led to 2 more hours of the phone. We finally finished the course. Now, on my daughter’s birthday, we woke up early to make an appointment at the DMV. We arrive and have all of our documentation only to be told that Coastline never submitted her certificate of completion and it is not in the State of IL system. They say their offices open at 9 am but we still cannot get in touch with anyone other than their ai assistant who is of no help. We will likely not be allowed to use our appointment and now have to take time off work to take her to get her license. I am beyond frustrated with this expensive and disorganized corporation.

1 August 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for sharing your feedback, Katy. We appreciated the opportunity to speak with you directly and better understand your concerns. We understand how frustrating it can be when plans change unexpectedly, especially when it impacts an important milestone like earning a driver’s license.

We’re glad we were able to work together on a resolution and provide a complimentary road test for your daughter. We look forward to seeing you soon and supporting her through this final step of her driving journey.

Rated 5 out of 5 stars

Great instruction!!

Luis was a wonderful instructor for my daughter. He was super clear and encouraging and really took her through routes that were similar to the course she was likely to do. She had a great experience and he lead her to ultimately pass her drivers test first time!

15 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you so much for taking the time to share your experience! We're thrilled to hear Luis provided clear, encouraging instruction and helped your daughter feel confident behind the wheel. Congratulations to her on passing her driving test on the first try. We'll be sure to share your kind words with Luis!

Rated 5 out of 5 stars

Fantastic instructor, good driving school

Outstanding experience with drive instructor Michael D. He was patient, knowledgeable, calm, and reassuring, as well as attentive and encouraging. Both my son and I took lessons with him, and he made us feel completely confident and at ease behind the wheel. He also accompanied me to my drive test, providing the extra support I am grateful for. We couldn't have asked for a better instructor. If I can give 10 stars, I would! Highly recommended! Coastline Academy staff also very helpful, website is easy to navigate.

30 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for such an incredible review! We're delighted to hear Michael D. made such a positive impact on both you and your son with his patience, encouragement, and expertise. Congratulations on your driving journey. We truly appreciate your recommendation!

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