Cocojewelry Reviews 

355
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the products for their beauty, unique designs, and excellent craftsmanship, often exceeding expectations. People consistently highlight the exceptional customer service, noting their responsiveness, professionalism, and willingness to resolve issues like sizing or damaged items. Many reviewers appreciate how the company goes above and beyond, often sending replacements without requiring returns or offering free exchanges. However, some customers also noted issues with delivery, including orders arriving later than anticipated, being sent to incorrect addresses, or going missing entirely. A few other people also felt that some items were not as described, had quality issues like being flimsy or faulty, and experienced unresponsiveness from customer service regarding these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the beauty, uniqueness, and quality of the... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as receiving... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional, stellar,... See more

Quality

People report positive experiences with quality, often praising the beautiful appearance, excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the... See more

Rated 4 out of 5 stars

Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gift... See more

Company replied

Rated 5 out of 5 stars

I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more

Rated 5 out of 5 stars

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more


Company details

  1. Jewellery shop

Written by the company

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(355)

309 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, and very flexible and helpful getting me an exchange when I ordered the wrong size ring. I practically haven't taken my new bracelet off since I got it

10 November 2025
Unprompted review
Rated 3 out of 5 stars

My first experience with Coco jewelry…redeemed

My first experience with Coco jewelry was not a plant one but since then they have redeem themselves a bit. They have sent me another ring so now I have two rings and a bracelet and they did apologize bfor their mistake. They have been pleasant and friendly. Thank you for the good customer service and another ring of the exact same nature that I first of ordered.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Was sent the wrong colour when ordered different colours for the ring as it was a mother and daughter one with being told I could send it back and get a full refund even with returning it costing £15 . To then have some rude customer service and not helpful service.
I would not recommend this company and to stay well clear from it

18 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 5 personalized bracelets

I ordered 5 personalized bracelets. Initially I was pleased with 4 of them. I reached out to customer service and they were quick to resolve the one I wasn't liking as much.

I would definitely recommend Love Coco Jewelry and use them again

1 November 2025
Unprompted review
Rated 1 out of 5 stars

I have not received my order

I have not received my order
Cat Mother Birthstone Bracelet
Silver
Part of "Cat Mother Birthstone Bracelet"
Please give me
Update on status
I can longer track since it has arrived from China

25 October 2025
Rated 1 out of 5 stars

I ordered it with the initials L &S you…

I ordered it with the initials L &S you put a lowercase L and an S so that it looks like S and I. That is not what I wanted. I wanted uppercase L if need be a lowercase S cause it still looks like an S what can you do for me?

23 October 2025
Cocojewelry logo

Reply from Cocojewelry

Hello, We’re really sorry to hear that the item you received wasn’t what you were expecting — that’s never the experience we want for our customers. We’ve responded to your email and are currently waiting for your order information so we can send out a replacement package as soon as possible.
We truly appreciate your patience and the chance to make this right.

Rated 1 out of 5 stars

HERE WE GO AGAIN

I received an email stating I placed an order for 2 items totaling 51.99 on Nov. 4, 2025. I immediately emailed stating I did not place any order. It did not show what card was charged, only said manual. I immediately locked my cards so no charges could be taken. I have since set Sarah Pelea at info@ lovecocojewelry 7 times. SEVEN. I asked to cancel the order 4 times. They were unresponsive I then got an email it was shipped. I emailed said person at said email 2 more times. They were unresponsive. I sent a final email requesting to return like they require informing them they made a mistake, I don't want their crappy merchandise, that the difficult time they gave me in the past the first and only time I purchased something from them, was returned. I got the run around for 6 weeks. I'd never use them again. THIS COMPANY IS A JOKE. POOR CUSTOMER SERVICE. NEVER RESPONDS TO ISSUES. THERE IS NO PHONE NUMBER TO CALL. AWFUL COMPANY.

4 November 2025
Unprompted review
Cocojewelry logo

Reply from Cocojewelry

Hello, Jennifer. Thank you for sharing your feedback. We understand your concerns and have responded to your email regarding the recent order.

Please know that the item you received was sent as a gesture of goodwill, at no cost to you, in response to the inconvenience you experienced previously. We value our customers and wanted to take this opportunity to make things right.

If you have any further questions or need assistance, feel free to reach out to us directly.

Rated 3 out of 5 stars

Pretty but smaller than expected

I received my order quickly. However I was disappointed with the size of the child stones as you can barely see the color. I wish the child stones were a bit larger so they would truly complement the larger stone.

20 October 2025
Rated 4 out of 5 stars

The Experience what's good

The Experience what's good? The only thing I didn't like. Was when I purchased something for 10 bucks? That turned me $6 for shipping and handling. How much happens when I just paid,

19 October 2025
Rated 1 out of 5 stars

I have yet to receive my item

I have yet to receive my item

19 October 2025
Cocojewelry logo

Reply from Cocojewelry

Hello, We’re very sorry to hear that you haven’t received your order. Please contact us at info@lovecocojewelry.com and provide your order details, so we can check the status and assist you right away. Thank you for bringing this to our attention — we’ll do our best to resolve it quickly!

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