Coffee Supplies Direct Reviews 

9,663
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy delivery, with many receiving their orders quickly, often within 24-48 hours, even on weekends. People also find the ordering process straightforward and appreciate the excellent, competitive pricing. Many consumers highlight the good value for money and the quality of the products received, often well-packaged. Additionally, some reviewers commend the customer service for resolving delivery issues effectively. However, some customers also noted concerns regarding product condition upon arrival, reporting items that were damaged or faulty within their packaging.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of orders, with some reviewers praising the... See more

Delivery service

People report positive experiences with delivery service, often highlighting its efficiency and speed. Many... See more

Order

Customers had positive experiences with order, frequently praising the speed of delivery, with many items... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and fair pricing for... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the excellent quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering and best price on the internet. Customer service replied quickly to a query I had. Considering I ordered late on Saturday evening my goods were despatched on Sunday and delivered via Roy... See more

Rated 5 out of 5 stars

Fantastic experience as a first time buyer from this company especially Emilia! I initially sent an enquiry regarding expiry dates and had an extremely fast response. My order was dispatched very qui... See more

Rated 5 out of 5 stars

My order was placed late Saturday morning and delivered on Sunday, less than 24 hours later, so thank you to Coffee Supplies Direct and Royal Mail for really speedy service - i’d fully expected Monday... See more

Rated 5 out of 5 stars

Wow wow and wow...first time using this company, outstanding and excellent service all round. It was like the items I ordered were at my doorstep before I finished the order lol. Will definitely use a... See more


Company details

  1. #14 of 51 best companies in Coffee wholesaler
  2. #10 of 40 best companies in Beverage Distributor
  3. #16 of 54 best companies in Coffee store
  4. #5 of 20 best companies in Tea Wholesaler

About Coffee Supplies Direct

Written by the company

About Coffee Supplies Direct

At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.



We specialise in:

It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.

We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.

Delivery - Free delivery on orders over £60 with a Next Day delivery option available

Returns - 30 Day money back returns on items returned in their original condition

Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving


Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,663)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A positive experience

I discovered this company by chance and ordered only once, but everything went smoothly: Speedy delivery at a reasonable price and good dates on the product.

22 October 2024
Unprompted review
Rated 3 out of 5 stars

One of the six bags of coffee had split…

One of the six bags of coffee had split open in transit, spilling some of its contents.

3 January 2025
Coffee Supplies Direct logo

Reply from Coffee Supplies Direct

Dear Peter,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the damaged bag of coffee.

I was unable to locate any contact from you to our customer service team. If you haven’t already done so, please contact us directly through the "Contact Us" section on our website, and a member of our team will assist you in resolving this matter asap.

We appreciate your understanding and look forward to addressing this for you.

Best regards,
Coffee Supplies Direct.

Rated 5 out of 5 stars

Fabulous Choice, Free Delivery*…

Fabulous choice and always stocks my favourite which I can never find anywhere else. Prompt delivery and amazing value. I ve had 3 orders off them now and I'm extremely happy with my products, service and deliveries

30 December 2024

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