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CoinEx Reviews 483

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I deposited, withdrawed and kept over 10k$ cryptocurrency for about 5 years WITHOUT ANY PROBLEM. one time my trade passed through contract liquidation price for hours (the liquidation price were abo... See more

Rated 1 out of 5 stars

I am filing a formal and critical misconduct complaint against CoinEx regarding a $14,000 financial loss that has now put my life in immediate danger.On April 13, 2026, CoinEx completely suspended and... See more

Company replied

Rated 3 out of 5 stars

Never had any issues getting crypto in or out of their system. However, because I had logged in from a NYC hotel one time, they sent me a notice that I had to delete my account because NYC is not a su... See more

Rated 5 out of 5 stars

I've used Coinex for a while to trade BTC to LBC and it works well. The fees seem reasonable - although I'm not a veteran crypto trader. Once I uninstalled my Google authenticator app, locking me o... See more

Company details

  1. Cryptocurrency Service
  2. Currency exchange service
  3. Financial Institution

Written by the company

Established in 2017, CoinEx is a global cryptocurrency exchange designed with users in mind. Since its launch by the industry-leading mining pool ViaBTC, the platform has been one of the earliest crypto exchanges to release proof-of-reserves to protect 100% of user assets. CoinEx provides over 1300 cryptocurrencies, supported by professional-grade features and services, for its 10+ million users across 200+ countries and regions. CoinEx is also home to its native token, CET, which incentivizes user activities while empowering its ecosystem.


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You should know

3.7

Average

TrustScore 3.5 out of 5

483 reviews

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Replied to 37% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Coinex must have paid peanuts to their…

Coinex must have paid peanuts to their CS department, because the replies I got from them are abysmal.

No estimated of issue to be resolved, no escalations. Keep asking about my deposit, but they keep giving me bunch of questions rather than maybe asking the IT team about it.

The only reason I joined coinex because friends keep recommending it. I seriously have trust issues now. As for Coinex, once this issue sorts out, I'd suggest them to interview a customer service trainer, and kick the team leaders or WFM who is just shaking their legs not doing anything.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

No Issues so far with coinex

After trying almost all other Central exchanges, Coinex seems to be the best one, you can check TrustStore of Binance or Bybit or whatever they are all below 3, Coinex seems to be pretty good

16 June 2022
Unprompted review
Rated 5 out of 5 stars

CoinEx is my favorite platform

CoinEx is my favorite platform. The platform has always excelled; Has always met my concerns and expectations. The team has been consistent in the app development and I can tell with how many coins/tokens are involved. They really make crypto trading easier. Thanks CoinEx.

13 May 2022
Unprompted review
Rated 1 out of 5 stars

Horrible experience, Never again

My ticket 688846, the suppport team is horrible. They even do not read your tickets. They even do not know the date i Registered and they pretend like you are stupid or helpless (but they dont help just make fun with your situation)

Go to hell CoinEx. You are not the only one.

17 April 2022
Unprompted review
Rated 1 out of 5 stars

Very unreliable services

Very unreliable services
Coinex can be slow and the fees and support can be annoying 🤦

Also if you are looking for coin-x.uk review it also a scam you won't be able to withdraw your money even when you pay the 10% they ask for you the site is controlled by robots all members are fake it just a scam you should avoid at all cost

27 February 2022
Unprompted review
Rated 5 out of 5 stars

An old Costumer

I'm using this app/website for almost 4yrs. Every single ticket I've sent them is completely answered. The support is excellent. Believe in it!

6 February 2022
Unprompted review
Rated 1 out of 5 stars

Unreliable

Site froze during high crypto movement causing no ability to change position and a forced liquidation. Absolutely the fault of the site as no break in connection on my end during this time, only coinex stopped updating. NEVER use this site as you WILL lose money due to the poorly managed website.

4 February 2022
Unprompted review
Rated 1 out of 5 stars

Arm rubbery site

This site is a scam site. No one should dare give it a try. They just scammed me unnoticed. They will loose it and suffer for the rest of their life. That money agent called Justin

28 December 2021
Unprompted review
Rated 1 out of 5 stars

Yeah coinex has choices,but good luck…

Yeah coinex has choices,but good luck depositing btc or others on time to catch a profitable jump on a dip ya been researching! They El Sucko Big Time!!!!! There's other exchanges out there, don't bank on their speed! Cause you will lose!

6 December 2021
Unprompted review
Rated 1 out of 5 stars

Highly unreliable and slow

Highly unreliable and slow.

This platform just isn't worth it - it takes hours (sometimes overnight) for executed and confirmed orders to be reflected in your asset balances.

The 2FA is just as unreliable.

What makes it worse, the copy on the platform is terribly unclear and at times self-conflicting.

It's a pity because they have a great range of trading pairs - the platform is just too poor to use.

2 December 2021
Unprompted review
Rated 5 out of 5 stars

critical exchange

One of the critical exchange and lot more space to grow in Indian space. More benchmarkings required but still smoothness of day to day usage is much appreciable.

10 November 2021
Unprompted review

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