CoinLedger Reviews 1,342

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially with complex tasks like crypto taxes. However, some customers reported issues with account deletion requests, mentioning that their inquiries were ignored and they received no assistance. A few other people also felt that the support was not always helpful, with one instance where the support person seemed unsure how to address the problem and another where the AI was not effective in resolving issues before reaching a human.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and expertise of... See more

Service

Customers consistently note positive experiences with service, with many expressing high satisfaction and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as amazing and a great... See more

Response time

Users describe positive interactions with response times, with many highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with CoinLedger for several years. Their platform is very well designed and they have an extensive library of help articles and videos. Their new AI chatbot has been able to answer man... See more

Rated 5 out of 5 stars

So many exchanges have gone under, making it very difficult to obtain data. Not having accurate or full data can really make things worse over time. Yuri fully understood my situations and got me t... See more

Rated 5 out of 5 stars

Yuri helped me on numerous issues I needed to address and was able identify each and gave me clear and easy instructions to get everything correct. Hopefully, you will get Yuri as he made my experie... See more

Company replied

Rated 5 out of 5 stars

I personally am not computer savvy & customer service was a 5/5 as Farouk personally was the one who I give all credit to as he to show patience with a client who is not computer savvy. He walked me... See more


Company details

  1. Tax preparation software
  2. Accounting Software Company

Written by the company

CoinLedger is the easiest way to calculate crypto income and capital gains taxes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

GREAT EXPERIENCE -I worked with…

GREAT EXPERIENCE -I worked with Christopher Vodicka and I cannot say enough good about him. He was so patient and got down to my level to help me. I referred another friend to coin ledger because of my experience with Christopher. Thank you so much.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Crpto taxes are difficult

Crpto taxes are particularly difficult to navigate. This was my fourth year using CoinLedger and clearly the most difficult with the new tax system. It seemed a bit expensive, but complications using 4 exchanges made it necessary and worth the money. I got great feedback and communication from CoinLedger…surprising in this age of robotic interference. Definitely 5 stars from me

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Farouk, thank you!!!

Farouk, thank you so much for helping me. My crypto information was a mess, so much missing info. You guys are the best you took me through it by the hand through many emails and we got it straightened out !!!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Essential tool for crypto tax preparation

Coinledger has become an indispensable tool for organizing and preparing my crypto taxes. The platform itself is very intuitive, and I appreciate how it is able to consolidate transactions across multiple wallets and exchanges into a single, organized report.

What continues to stand out, though, is the quality of customer support. I once again worked with Farouk, who was extremely responsive, patient, and helpful throughout the process. He took the time to review my questions in detail and guided me through resolving some complex transaction history issues without making it feel overwhelming.

Overall, CoinLedger made what could have been a very stressful process much more manageable. Between the software and the support team, I felt confident in the final report I generated.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I have used CoinLedger to handle my Crypto & tax reporting

I have used CoinLedger to handle my Crypto tracking and reporting for two years. Last year the process of integrating CoinLedger's output into Turbotax went very well.

This year is obviously a bit more of a challenge due to 1099-DAs and shifting government requirements, but from what I see so far, the product is accurately and fairly reporting my transactions.

From a support perspective, the CoinLedger team (Farouk most frequently) has been nothing short of amazing! I have run many question past them this year. Each time I received a quick response and valuable insight to get the job done correctly.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, I would not have been able to submit forms on time or nearly as accurate the first time around without Jamie's help!

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Karel provided excellent support with question

Karel provided excellent support in answering my question about missing items in the 8949 report. He provided a clear explanation with screenshots of how to fix the problem and ensure the values were being included and calculated without issue.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Yuri was great! Our issue spanned several weeks and he was on top of communicating updates etc. In this day and age, it was relieving to work with someone like Yuri. He is the reason I will continue to work with CoinLedger.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Coinledger doesn’t recognize a loss

Coinledger doesn’t recognize a loss, even though purchase price is downloaded. Shows zero cost for USDC, will not sync with Bittensor wallet. Too many transactions have to be manually downloaded. What am I paying them for?

19 March 2026
Unprompted review
CoinLedger logo

Reply from CoinLedger

Hello there,

Our support team can help navigate these items with expertise - please send us an email at help@coinledger.io so that we can assist you.

All the best,
CoinLedger

Rated 5 out of 5 stars

Customer Service

I needed clarification on my 2025 Tax Report and Caio provided quick, helpful customer service. Very positive assistance with tax reporting year-after-year!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

How Coinleder helped me get through the 1st per-wallet tax season

I've been using Coinledger for several years now, and this year was more challenging because of the new per-wallet method of tax preperation as opposed to the old standard universal methods. As a result, there was more tedious research on my end to make this transition and more help required by Coinledger's agents from both FIN(bot) and live agents. Even though FIN is a bot, it's amazing how quick and thorough it responded. Of course, it is not to replace a live agent; in which there were times I did need a live agent, at least FIN was there to get a quick possible solution in meantime. Keep in mind, compared to past years, the 2025 tax season is the first using per-wallet methodology, which delayed response time a bit. Of the live agents, Farouk was quite helpful and I thank him for all the help. But, of all the agents that helped me over the years including for the 2025 tax season, Yuri is my ultimate go to person. Like in previous years, He not only guided me, but is a damn good teacher which helped me become much more equipped to get my data for the 2025 tax season with an understanding to achieve a resolve with the per-wallet methodology. It is been helpful that correspondences between and myself and all agents remain within Messages in Coinledger, so I can go back to verify my understanding in use for issues during the present. Thank you, Sal

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great experience

Absolutely great experience. I had Jon, Jhessa and Yuri, all working my account. They pulled stuff from years ago and straightened out my crypto history from day 1 until today. I feel much more confident now that I’ve got a comprehensive & correct history to present to the irs. Sticker shock at the beginning was high but now that I’ve see what they can do, I’ll pay it every year. Thanks!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Starting the process was easy and my…

Starting the process was easy and my assigned representative was highly knowledgeable and completed my case quickly so I was able to get the information to my tax preparer well before the tax filing deadline. Based on new IRS guidance I would never have been able to prepare the crypto portion of my return without the work done by Coinledger. This was a great experience. I will continue to use this service to prepare my crypto tax documents.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

CoinLedger Solved My 9 Year Crypto Tax Nightmare

Jamie White and the team at CoinLedger were absolute lifesavers. I had nearly nine years of crypto transactions with missing cost basis that surfaced once I started to sell and was worried I might end up paying far more in taxes than necessary if I couldn’t sort it out. Jamie guided me on what they needed, reconciled everything quickly, and delivered the IRS forms my CPA required.

If you have years of crypto transactions or missing cost basis, don’t panic—CoinLedger can actually fix it. What felt like an absolute nightmare became completely manageable. I can’t recommend them enough!

13 March 2026
Unprompted review

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