When I purchased from Coinmama a few years ago, everything went fine. Having not used their services since then, I recently tried to close my account. Because I was unable to close my account per thei... See more
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I made two USDC purchases less than 2 hours apart using the same method (Google Pay). • 70 ILS → ~16.5 USDC • 32 ILS → ~2 USDC That’s an insane fee difference, effectively 80–100% fees on... See more
Company replied
Great overall experience. Fast and hasslefree. Excellent support. If you looking for a quick way to purchase some crypto look no further. Coinmama does exactly that. Simple and intuitive interface. Al... See more
Company replied
I’d like to know how much truth in all the negative feedbacks I’m seeing here. I live in Alberta, and I don’t want to deal with eastern provinces app. So, looking at all the recent feedbacks more are... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Services
- Currency exchange service
- Financial advisor
- Non-bank financial service
Written by the company
Coinmama makes buying digital assets simple, smooth and secure from anywhere in the world. You can easily buy and sell cryptocurrencies with a host of convenient payment methods. Choose from a hand-selected range of top digital assets. Getting set up takes just a few minutes. The Coinmama Wallet offers one of the best self-custody solutions in the industry. Buy, sell, and securely store your crypto all in one easy-to-use app. Instant Bitcoin and Ethereum transactions. Easy setup. Bulletproof security. Coinmama's goal is to make things easy for our customers but, if you get stuck, Coinmama has the friendliest customer support team in the industry standing by 24/7. Crypto doesn’t need to be cryptic, which is why Coinmama has built a beginner-friendly platform, trusted by millions of loyal customers, that has stood the test of time.
Contact info
42 Pearse St., Dublin D02 YX88, Dublin, Ireland
- support@coinmama.com
- coinmama.com
3.4
Average
878 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
verification process is slow.
10 March 2023
Reply from Coinmama
Hi Maria!
Sorry to see you found the Verification process long! Secuirity is a serious priority here! We cannot verify the account unlesss we have the correct docs uploaded!
Feel free to reach out to support@coinmama.com if you wish to ask further questions, we would be more than happy to help out!
Really looking forward to your reply!
- The Coinmama Team
March 11 First Attempt
March 11, 2023
Directions were coherent & simple enough for any layperson. Me.👍🏼
Taking the photo with the 3 items to balance & achieve an exceptable photo. Awkward! All else was doable.
11 March 2023
Reply from Coinmama
Hey Marie,
We really appreciate you taking the time to write some positive feedback!
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
effective customer service
I had an issue, but my customer service agent (Omer) was excellent and resolved my problem! He responded to my emails quickly and was polite and professional.
11 March 2023
Unprompted review
Reply from Coinmama
Hi there,
Thanks for the kind comment.
Here at Coinmama, we believe you deserve a smooth and seamless crypto experience & this is what we try to provide. I'm very happy to hear that you enjoyed your Coinmama experience.
Please let us know if you need any further help with regard to your account.
Wishing you a wonderful day.
- The Coinmama Team
Coinmama makes Crypto faster and easier…
Coinmama makes Crypto faster and easier am happy to able to be part using it
10 March 2023
Reply from Coinmama
Hi Mirka,
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and as efficiently as possible.
One of our priorities here is to protect and help educate our amazing customers. As you know, there is potential for scams. The best we can do is take every necessary step to prevent this from happening.
Have a great day
- The Coinmama Team
They follow up quickly if there is any…
They follow up quickly if there is any delay
10 March 2023
Unprompted review
Reply from Coinmama
Hey Pablo!
Thanks for the kind review!
We reply to all emails within 60 mins because we know that your time is valuable, especially in the crypto world.
Please contact us going forward if you have any problems wit your account!
Thanks again or the feedback,
- The Coinmama Tema
Reply from Coinmama
Hey Kevin,
We really appreciate you taking the time to write some positive feedback!
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Reply from Coinmama
Hey Ginny,
We really appreciate you taking the time to write some positive feedback!
We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Reply from Coinmama
Hello Gaspar.
We really appreciate the kind words!
We understand that our customers deserve a transparent and efficient way to buy their Coins, that's what we aim to provide! Our team of crypto enthusiasts is happy to assist whenever we can.
It's great to hear that you plan on coming back, don't wait too long! Thanks again for the warm feedback.
- The Coinmama Team
Reply from Coinmama
Hey Stanley
We really appreciate you taking the time to write some positive feedback!
We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Reply from Coinmama
Hey there!
I see you enjoyed your experinece but sadly you left us a 2 star review! We would really appreciate you updated the review to match the kind words you left us :)
Feel free to contact support@coinmama.com in order to speak further about your account!
Thanks Jacques.
- The Coinmama Team
I love you we putting everything vin 💞 Return
We love your company!
You dont deposit money
On my account in CoinMama
So we Put everything in Return
Apply fees and Criminal Cases of the Scam in Your Company!
Gennadiy V Strekozov
28 February 2023
Reply from Coinmama
Hi there!
Thanks for the feedback!
Feel free to contact support@coinmama.com if you have any issues with your account!
Thanks & have a great day
- The Coinmama Team
programmu.Vidno chto chestno vse tut
programmu.Vidno chto chestno vse tut
I recommend this program very well to everyone. It can be seen that honestly everything is here
6 March 2023
Reply from Coinmama
Hi there,
Thanks for the kind comment.
Here at Coinmama, we believe you deserve a smooth and seamless crypto experience & this is what we try to provide. I'm very happy to hear that you enjoyed your Coinmama experience.
Please let us know if you need any further help with regard to your account.
Wishing you a wonderful day.
- The Coinmama Team
Reply from Coinmama
Hello Charles
We really appreciate your feedback!
Our goal is to help you get your crypto as quickly and efficiently as possible. We feel you deserve the fastest and most secure deliveries of your Coins, which is why we work hard around the clock to create a seamless buying environment!
It was a pleasure speaking with you! We hope to see you back soon.
- The Coinmama Team
Great support
6 March 2023
Unprompted review
Reply from Coinmama
Hey there Bojan!
We are glad you had a positive experience with Coinmama.
We know our customers deserve clarity and efficiency when making Crypto purchases & this is what we provide! We are ready to help out with any issue that may occur.
We really hope to see you back soon!
- The Coinmama Team
Trust is needed to move ahead in life…
Trust is needed to move ahead in life and business.
6 March 2023
Reply from Coinmama
Hi Jonallan,
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and as efficiently as possible.
One of our priorities here is to protect and help educate our amazing customers. As you know, there is potential for scams. The best we can do is take every necessary step to prevent this from happening.
Have a great day
- The Coinmama Team
Omer S
Omer S. was so patient and polite with my Coinmama order problem, solved it for me, first thing in the morning.
5 March 2023
Unprompted review
Reply from Coinmama
Hey Sam
We really appreciate you taking the time to write some positive feedback!
We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Good and fast service
5 March 2023
Unprompted review
Reply from Coinmama
Hey there
We really appreciate you taking the time to write some positive feedback!
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Great experience
Its easy to work with and if there is a problem then you get directly help from verry friendly and Nice people. Im verry thankfull to customers service .
2 March 2023
Unprompted review
Reply from Coinmama
Hello Josephina.
We really appreciate the kind words!
We understand that our customers deserve a transparent and efficient way to buy their Coins, that's what we aim to provide! Our team of crypto enthusiasts is happy to assist whenever we can.
It's great to hear that you plan on coming back, don't wait too long! Thanks again for the warm feedback.
- The Coinmama Team
Very helpful
Very helpful, very fast and friendly. Thank you for your service
27 February 2023
Unprompted review
Reply from Coinmama
Hello Lidija,
Glad to hear you enjoyed your Coinmama experience!
The entire Support Team is happy to assist with any problem that occurs! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
Wishing you a wonderful day
- The Coinmama Team
Had my problems but because of bank…
Had my problems but because of bank transfer not because of coinmama. Got really good and helpfull support from coinmama
27 February 2023
Unprompted review
Reply from Coinmama
Hey Aron
We really appreciate you taking the time to write some positive feedback!
Our support team are on hand around the clock to help with whatever issues tat may arise. Thanks again for your warm words.
Never hesitate to contact us if you need us in the future!
- The Coinmama Team
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