Coinmerce B.V. Reviews 1,464

I had an account verified on Coinmerce during last week. As a newbie, I wanted to try cryptocurrencies so I transferred to my Coinmerce account, from which I withdraw to my DeFi so I could SWAP to other cryptos.
First transfer was okay, the support very helpful!
When I tried my next transfer to Coinmerce, I couldn't withdraw my BTC out because support asked me a video call and said my DeFi is compromised. I own my DeFi!!! It's ridiculous...so far no reply to solve my withdrawal of my BTC!

Had been coinmerce customer for more than a year. Happy with the user friendly and comprehensive app, and quick response from customer service

Goede game like this game. Need more bonus

Very bad crypto Website. I bought there 500€ and cganged to Btc. Withdrawl not possible and now i cant login to my account anymore. Scamers

They send emails from which you cannot unsubscribe, even when you reply to the same address asking them to be removed - which still does not get you anywhere!

For first time beeing with Coinmerce my first transactions worked well and all transfers arrived within few seconds

better to stay away from this platform , crypto is about freedom , they try to own your assets windraws takes for ever they want you to have a phone call when you windraw your money lol ?

My funds have been moved to Coinmerce by other company. Most importantly it has been moved, cause I thought that funds are lost. That is a big plus.
The platform itself is mediocre. For very basic traders is it just enough. On mobile it is simple, on website is worse. Lagging, but possibly it is fault of my PC.
Verification is complicated and somehow lenghty, but considering size of exchange and how complicated Dutch law requirements are is acceptable.
Big plus to customer service. Friendly, quite quick, not to complicated. My problem has been fixed same day I called.
The exchange is not accepted by big exchanges like OKX so it requires extra steps to move funds.
Fees are quite high.
All in all, it is OK.
If youre starter and want to trade on Dutch exchange, go for it.

'Forced' to them because of Binance leaving Netherlands. Limited options, expensive fees, very slow GUI but the most annoying part...try to transfer something out of it...

Disgusting company, they are presenting themselves as the most regulated in the Netherlands, therefore:

- Their website isn't at all profesional, moving very slow. tottaly unacceptable UX/UI for the regular customer.
- if you are trying to withdraw to your bank acount or even crypto withdraw to another wallet, a even the small amount you have to wait more or less around 1 week.
- waiting time for support sometimes can go even for a few hours

i can't even imagine how someone can trust such a company especially whe its about large amount of money.

100% stay away from them, i do not recommend!

Buying crypto is fine, but withdrawing your funds is a whole different story. Transferring USDC via Arbitrum is not possible; you have to use Ethereum, which results in high fees. To test the platform, I created an account and purchased 100 euros worth of USDC. The next step: transferring my USDC. I had to verify my wallet with a screenshot. In my case, I used the Rabby Wallet. 15 minutes later, I received an email from Coinmerce: "ADDRESS VERIFICATION FAILED." Apparently, non-custodial wallets are not allowed? I then tried verifying with an address from another exchange I use, which was approved—hooray! However, when I tried to withdraw my USDC to this address, I received a message: "PLEASE WAIT 24 HOURS."

I understand that exchanges must comply with the Dutch Central Bank’s regulations, but Coinmerce makes it very difficult to withdraw your crypto. This process feels cumbersome and frustrating. I would not recommend Coinmerce.

Happy happy

This is honestly one of the most buggy websites I have ever used in my life, and I used a quite a few.
1. Verifying the wallet for withdrawal is an impossible task. I just cannot get it done. The website hangs every time I try to verify any of the withdrawal addresses, regardless of the coin.
2. The website is suuuuper slloooowwwww. Every action takes forever, they either need to optimize it or switch from firebase backend.
3. UX/UI is a non existing word for coinmerce. Its just whatever I am trying to do either gives me more issues, like clicking certain buttons for withdrawal does absolutely nothing.
I cannot even get the coins out to any other exchange due to bugs over bugs over slowness.

Suggestion for coinmerce: make a test session with your devs and get the website in a normal state. I had money on it for a year already and the most basic issues are still there.
Or get yourself a normal contracted QA, who will test it out. Let him click the most obvious buttons and you will see they don't even work!!!

Suggestion for everyone else: If you are considering using coinmerce, please reconsider.

As long as the money is with them, they won't be heard. But as soon as you sell or want to take back money, all hell breaks loose. They force a video call, supposedly to check your identity. Perhaps close to bankruptcy? Be careful

If you want to withdraw coins to a different account, even when that account if fully verified, by video call and with ID, they still block it for at least 30 minutes / one hour. Sometimes, they even remove your order from the system without giving any notice!

Great exchange with an even better support team. Thank you very much for helping me with my issue. I can recommend coinmerce and the coinmerce team for sure. 5 Stars!

Excellent cliënt service.
After having problems with the 2FA audentifation, the helpdesk helped quick and efficient

Melle was incredibly helpful! I've always found it challenging to navigate these platforms, but Melle made it so much easier. The instructions were clear, concise, and within just 5 minutes, my issue was completely resolved. Truly amazing service—I'm beyond happy with the experience

Completely unusable webapplication. Horridly slow, much downtime, incomprehensible user interfaces. I experience much difficulty with retrieving and/or exchanging my funds.