Coinmetro Reviews 610

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Super easy from start to finish. Onboarding is quick and painless, the design is clean and intuitive, payment methods cover all the bases, and SEPA instant withdrawals are a genuine differentiator. Ha... See more

Rated 1 out of 5 stars

I tried to withdraw my bitcoin cash coins 48hrs before a planned fork but 36hrs later and they still haven’t completed the transfer. I got fobbed off with things like ‘oh it’s just for your own securi... See more

Rated 5 out of 5 stars

With current exchanges refusing to work with clients in the USA, it's great to know that Coinmetro accepts them and my trading experience has been really smooth to date. Actually, I just used their s... See more

Company replied

Rated 5 out of 5 stars

If you wonder whether all the 5-star-reviews are Fake, they aren't! Coinmetro simply focuses on giving their users the best user feeling possible. It's a regulated Exchange which highly focuses on Sup... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Financial Institution

Written by the company

Coinmetro is an EU-licensed crypto platform offering fiat-crypto-fiat exchange services, crypto margin trading, copy trading, a primary issuance marketplace, multiple passive income opportunities, and instant fiat on & off ramps in EUR, GBP, & USD. The entire ecosystem is powered by its very own native utility token, XCM.


Contact info

You should know

4.2

Great

TrustScore 4 out of 5

610 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Coinmetro- ★★★★★

I use a few crypto exchanges and one of the best definitely is Coinmetro. Safe, good customer service, I really trust Them and recommend Them to others.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

CoinMetro Sets the Standard for the Future of Banking

Love CoinMetro! Such a great company - trustworthy, transparent, and finally something that stands for people first. Customer support is top notch and the CEO/founder seems like a very intelligent, honest, and authentic guy really looking to build something amazing for the everyday person to use financially without getting taken advantage of, like with traditional banking systems. Looking forward to the day CoinMetro will replace traditional banks!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick and clear responses

Really happy with the help I've got from the CoinMetro team. I needed them for a few different questions, but they always stayed patient, but handled accurate. They even have a translated bot which makes it even better.

Thank you!

16 January 2024
Unprompted review
Coinmetro logo

Reply from Coinmetro

Hi Lucas,

Thanks for your great review. Always a pleasure to help out.

Rated 5 out of 5 stars

Trustworthy and easy to use for making…

Trustworthy and easy to use for making all kinds of investments. They are legit and will offer full support for all issues. We use them for the last 3 years without any issues.

27 November 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Thank you for your awesome review! Can't wait to see what the next three years brings us, onwards and upwards!!

Rated 5 out of 5 stars

CoinMetro has Amazing Service!

CoinMetro spends a lot of time with their customers. They are one of the few exchanges where I have seen a raw order book with no fake volume. Furthermore, even as crypto changes or networks upgrade, they don't just leave you hanging wondering where your money is. They adapt and figure things out on the fly.

22 November 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Hi Drew,

Thanks for your awesome review.
Always doing our best to provide our clients with the best possible support in their trading and liquidity over all pairs.
👍️

Rated 5 out of 5 stars

One of the best exchanges out there!

Good, trustworthy regulated exchange, only had good experiences, except when they put a price floor on XCM, stupid idea, just let the market regulate the price, I don't get it.

Fees are the lowest around, and they list a lot of gems earlier than any other exchange, which lead to some people buying things like LINK when it was 17 cents. The community is awesome, and the CEO is a likeable approachable person who even does regular AMA's on YouTube where everyone can ask him questions live.

They also don't trade against their users like Binance or FTT did.

Overall I see a great future for this exchange since it's already regulated, and really transparent. You see what happens if you go with exchanges like FTX, Binance will follow in FTX footsteps soon, mark my words.

14 November 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Hello Dom,

Thank you so much for your detailed and honest review.
Coinmetro has indeed an awesome community supporting us since the very beginning, and we're honored to know you're being a part of it.
Should you feel like asking Coinmetro's CEO live, please don't hesitate to do so on our live AMA's on Youtube.

👍️

Rated 5 out of 5 stars

Excellent Support

Rapid, human response, unlike other larger CEXs.

Shoutout to Shoba.

25 October 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Shoba is a star! Thanks for your support.. for our support, Craig!

Rated 5 out of 5 stars

Service Excellence

I wish to commend on CoinMetro's service support who was extremely patient and prompt with their replies with my constant queries. Highly recommended.

11 October 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Thank you so much for your kind words. Always a pleasure to help.

Rated 5 out of 5 stars

transaction issue solved.

I had a problem with my transaction when depositing into Coinmetro, but they had responded to me on their 24 seven chat support and fixed my problem within a matter of minutes. Very satisfied with the support and the user-friendly trading platform.
Thank you

3 October 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Hi Dylen,
Thanks for taking the time to leave your review.
Always a pleasure to help as quick as we can.

Rated 5 out of 5 stars

Really great experience with CM

Really great experience with CM. Quick registration and verification, no fuss, no unnecessary questions. People in customer support always ready to help. I recommend it.

18 September 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Hi Konrad,
Thanks for your awesome review.
A lot of work has gone into providing a smooth flow for account creation and verification without it being intrusive.  
Also, good to see that our Customer support has been helpful to you. 👍️

Rated 1 out of 5 stars

Keine Auszahlung möglich

guten Tag, ich habe ein Konto bei CoinMetro und versuche seit Februar mir von dortmein Geld auszahlen zu lassen.
Ich habe vom support chat folgende Antworten erhalten:
---------------------------------------------------------------
you can leave the order there with the hope that there might be a buyer who comes along, but the other option is to cancel that order.
our team is working to reactivate the buy side of the order book, but it could take a few more months.
Please note that unfortunately, it is not possible to place a market sell order for XCM at the moment due to some liquidity issues we are facing on the buy side of the XCM order books. You can still place a limit order to sell your XCM; however, we cannot guarantee a timeframe on when this would fill due to the current circumstances.

Coinmetro will also not be party to any over-the-counter (OTC) deals for XCM.

We would like to assure you that our main focus right now is reactivating the XCM order books to regain liquidity on the buy side. We are in no way against our users selling their XCM. However, we also do not want to act in contrast to our main goal of reactivating the order books.

In the meantime, please be aware that there are still ways you can use your XCM on the Coinmetro platform:
- XCM Staking - Make passive income and earn multi-asset rewards by staking your XCM with the MARs (Multi-Asset Rewards) program - one of the industry's best passive income plans,
- Margin Collateral - XCM can now be used as collateral on the margin platform. The feature allows you to use our Margin product even when just holding XCM.

We sincerely apologize for any inconvenience. Thank you for your patience and understanding while we sort this matter.
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Ich würde mich freuen, Ihre Meinung dazu zu hören. Ist das eine seriöse Vorgehensweise? Vielen Dank. Mit freundlichen Grüssen, Susanne K.

14 June 2023
Coinmetro logo

Reply from Coinmetro

Hi Susanne,

We're kind of confused as to why you left a 1-star review on what seems to be a normal experience you are having at Coinmetro.
If you are looking to sell your XCM tokens, you would set a limit order to sell them, which is exactly what we can see you did.

Should you have run into any issues with your account, or with your pending order, we would love to hear about it and help you through our 24/7 live chat, or email us at hello@coinmetro.com.  We will gladly help you there.

Rated 5 out of 5 stars

Excellent quality and trustworthy

I've used this for;
- fiat on/off ramps and successfully depositing and withdrawing GBP and EUR with ease
- FLUX Staking
- ETH swaps

It's a great company and has fantastic customer service. I had an IM chat with Alejandra who immediately resolved some issues I was having and it was fixed within 2 minutes. User friendly and nice UI - best CEX available in terms of safety and trust.

7 January 2023
Unprompted review
Coinmetro logo

Reply from Coinmetro

Hi Jam,

Thank you for the awesome review and trust in Coinmetro.
Times in the crypto space have been challenging, and it can be a task to find the right exchange.  We're glad to see we could make that happen for you.
Alejandra is indeed a support superstar 👍️

Rated 5 out of 5 stars

I had never heard of Coinmetro

I had never heard of Coinmetro, until I was referred by a friend. I personally never look at referral programs as I just want to buy and hold, but if you have a good following, then I can see it making sense here.
I was quite surprised that I had never heard of Coinmetro, and I'm very pleased with experience so far. Knowing that they do not just list any coin, or token and actually investigate the projects behind tokens before listing them makes this company feel like a real boutique exchange and not some monster exchange listing rug-pull tokens.
Customer support is a 10 out of 10 here. Fast and super helpful. I even learned a thing or two about margin.
Overall, a great exchange with good liquidity on the common coins like BTC and ETH.
Keep watching this one. Crypto is getting into a new phase, and after regulation is done with the big boys, I can see a scenario for Coinmetro as a "last man Standing".

10 May 2023
Coinmetro logo

Reply from Coinmetro

Hi Fleur,

Thanks for your kind words and amazing review. Much appreciated.

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